Touchad Not Working

Guys i am in real agony hear so if someone can help me i will really appreciate it.

i have a TOSHIBA Satellite P50-C and touchpad is not working at all on it. And when i go to device manager & mice and other pointing devices , only HID-complaint mouse is showing there. I tried to install synaptics driver specific for my laptop from the Toshiba support page but whenever i try to install the driver, the driver window just disappears. It only happens with the Synaptics and elan touchpad drivers for my laptop, all other drivers from support page installs normally.

I have tried installing the different versions of windows from 7 to 10 but this issue is not going away. And i know my touchpad is not broken because it works means i can use the cursor in bios setup while clean installing the windows but as soon as the windows setup starts it stops working.

So if someone knows what really is going on with my laptop, please help me out.

@dalchina no the touchpad doesnot even work in the safe mode.

And in device manager under mice and others only HID-complaint mouse is showing even in the safe mode. And there is no yellow triangle on any driver.

My pc came with windows 10 home edition

And here's the link from where i downloaded the touch pad driver. https://support.toshiba.com/support/driversResults?freeText=8F247087C&osId=26

And yes, i have tried installing installing the driver in compatibility mode and uac is on. But, still no success.

I created the new thread because after posting in that thread , i noticed that thread is quite old and its not specific to the problem i am facing. Any way i have deleted that post, sorry for the mistake.

Ryan1991 said:

I created the new thread because after posting in that thread , i noticed that thread is quite old and its not specific to the problem i am facing. Any way i have deleted that post, sorry for the mistake.

Do you have an option in BIOS to switch to Advanced mode? You could try going to BIOS settings, check in Main tab whether the option is available, if you have, click Touchpad and switch to Advanced mode.

My wife uses a Toshiba Notebook [actually her second one in 10 years] and it has an Fx key used to toggle the Touchpad On or Off. She prefers a USB wireless mouse. Her first Toshiba had a small switch between the Touchpad and Keyboard to do the same. Either function was hardware based so if turned Off Windows didn't know about its status.

FN+F5 is the touchpad on/off.
F5 with Toshiba Function key driver.
My Synaptics touchpad is listed under "Mice and other pointing devices" in Device manager same as the Mouse.

However your hardware may well be different. I presume you know whether it is Synaptics or Elan.

With the driver file TCxxxxxxx.EXE file is a self-extracting ZIP(icon).
Run that should install the driver(it unzips to a temp folder somewhere then installs).

Other Toshiba drivers you may need are, System Settings Utility, System Driver.

@dalchina yes, the part where it works in the bios and not the windows is making me go nuts. If it was not even working in bios then i would have known that its a hardware issue and have replaced the whole touchpad myself but strangely its not the hardware thing hence all this chapter.