Windows 10: Sound - speakers/headphones - stopped working on ASUS laptop Solved

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  1.    08 Mar 2018 #1

    Sound - speakers/headphones - stopped working on ASUS laptop


    With no intervening "event" - no new hardware or software or drivers installed Following the installation of a Cisco VPN client, the sound stopped working on my ASUS laptop.

    There is a red X over the speaker icon at the bottom right of the computer. Mousing over the icon, one sees "no speakers or headphones are plugged in."

    The computer had Conexant audio, plus AMD hi-def audio (I don't have the computer with me now, so this could be an inexact listing).

    First thing I tried was to update the drivers, but both were up to date. I then uninstalled the Conexant via the device manager and restarted. Upon restart, the red X was gone, but I was still not getting sound. I could adjust the sound properties by clicking on the speaker icon in the system tray, but there was still no sound.

    I believe I tried this again, and upon restart, the Conexant was gone from Device Manager, leaving just the AMD hi-def. I tried changing the driver for this to the generic Windows hi-def audio driver, but that didn't work.

    I tried just about every trick I could google up:

    • Download next drivers from AMD/ASUS/Conexant's sites
    • Run sfc /scannow from an admin command prompt (everything was intact)
    • Restart the sound services, and make sure they were on automatic start
    • Seemingly a billion computer restarts
    • Many I can't remember now


    None have worked. And again, Conexant had been the default audio, then disappeared (why?). Now when I go to my "Sound" from the control property, AMD hi-def is the only thing showing in the playback tab, and it says "not plugged in" with a red down arrow next to it. The system tray speaker icon has a red X over it and left-clicking on it launches troubleshooting, which (un)helpfully tells me the sound isn't plugged in, after "churning and churning" for minutes.

    The optical drive is the only thing I'm comfortable "opening up" on a laptop! Is there a chance that MAYBE something somehow DID become unplugged internally?

    The only "bag of tricks" angle I've not tried is a system restore to four days ago, before this condition started.

    Ideas?
    Last edited by asus2016; 09 Mar 2018 at 08:06.
      My ComputerSystem Spec

  2.    08 Mar 2018 #2

    Hi, system restore is the obvious way to go. (Time vs a fix). However that wouldn't explain why.
    If that doesn't work, then could be you have a hardware problem.

    Have a look at your Update History if you've not, and check nothing is listed in the timescale of interest.

    Conexant had been the default audio, then disappeared (why?)
    - Update History might explain that, assuming sthg went wrong.

    Do you have that reinstalled again now?

    Are there any yellow triangles visible in Device Manager?

    I wonder if you have a lower level problem.. pci drivers perhaps...

    Have you tried the Troubleshooter?
    Click image for larger version. 

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    Something quite different that you could try:
    Download, create and boot from Kyhi's very useful boot disk (from the top of the Software and Apps section here.
    If you have sound then, that should eliminate hardware problems.
      My ComputerSystem Spec

  3.    08 Mar 2018 #3

    dalchina said: View Post
    Hi, system restore is the obvious way to go. (Time vs a fix). However that wouldn't explain why.
    If that doesn't work, then could be you have a hardware problem.

    Have a look at your Update History if you've not, and check nothing is listed in the timescale of interest.


    - Update History might explain that, assuming sthg went wrong.

    Do you have that reinstalled again now?

    Are there any yellow triangles visible in Device Manager?

    I wonder if you have a lower level problem.. pci drivers perhaps...

    Have you tried the Troubleshooter?
    Click image for larger version. 

Name:	Untitled.png 
Views:	31 
Size:	11.1 KB 
ID:	180024

    Something quite different that you could try:
    Download, create and boot from Kyhi's very useful boot disk (from the top of the Software and Apps section here.
    If you have sound then, that should eliminate hardware problems.
    Okay, some comments and questions:

    1. Where in the Update History do I look (is this Windows Update?)
    2. What is that "that" about which you're asking if I have it reinstalled again?
    3. No yellow triangles in DM
    4. Troubleshooter was useless. It told me that the speakers were disconnected. And once when I had updated a driver, it told me I needed to reboot.
    5. I did read up on the Kyhi boot ISO you mentioned. Apologies, but what do I then do - boot from it and it tests all the peripherals including sound?


    Thanks.
      My ComputerSystem Spec

  4. slicendice's Avatar
    Posts : 3,443
    Windows 10 Pro x64 v1803 Build 17134.228 (Branch: RS4 Release Preview)
       08 Mar 2018 #4

    You are supposed to boot the Kyhi boot disk and manually test if you have sound in there. That would eliminate possible hardware or other connection issues. If sound works when booted from Kyhi disk, the issue is in you instance of Windows.
      My ComputersSystem Spec

  5.    08 Mar 2018 #5

    Hi, Update History- bottom link:
    Click image for larger version. 

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    'that' - sorry, lost in editing the post- referred to Conexant driver

    Kyhi's boot disk will give you a cut-down form of Win 10 with lots of utilities. So you can use it like Win 10 - don't forget its start menu- and try your speakers etc. As it's independent of what's on your internal disk, if there's a problem, it's not there.
      My ComputerSystem Spec

  6.    09 Mar 2018 #6

    I did download the Kyhi x64 iso to a thumb drive, and went into the laptop BIOS to make that the primary boot device. But I never succeeded in getting it to boot off of that. What did I do wrong?

    I then did a system restore to just before the sound problems started, and when the laptop rebooted I was having the same problems. So I undid the restore.

    The only other material piece of information I omitted here was that the "last" thing that happened before the sound problems started was the installation of a Cisco VPN client on the machine, allowing remote logins from the machine to a work computer. I will fix my original post to reflect this.
      My ComputerSystem Spec

  7.    09 Mar 2018 #7

    Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Tutorials
    These instructions may help you to create a bootable drive- but of course, use Kyhi's iso.

    If you simply copied the iso to the drive, that won't work.

    Or if you have a DVD drive, burn it to a DVD.
      My ComputerSystem Spec

  8.    09 Mar 2018 #8

    dalchina said: View Post
    Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Tutorials
    These instructions may help you to create a bootable drive- but of course, use Kyhi's iso.

    If you simply copied the iso to the drive, that won't work.

    Or if you have a DVD drive, burn it to a DVD.
    Apologies for continued confusion - where from the tutorial do I instead use Kyhi's iso?

    Since I have the iso on the USB Flash Drive already, is there a shortcut I can use to make the USB bootable, and then just copy the iso that's already on the drive into an appropriate spot?
      My ComputerSystem Spec

  9.    09 Mar 2018 #9

    See Option 2 using Rufus.
      My ComputerSystem Spec

  10.    09 Mar 2018 #10

    Okay, sorry, one, I hope, final question regarding this bootable USB. Is it possible to partition the flash drive, so that the small amount of data remains on it, but there's a second bootable partition? And if so how. And I confess that I have not googled this, which I usually do before asking.
      My ComputerSystem Spec


 
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