Windows 10: Windows Hello and Eikon Finger Print reader?

  1.    02 Mar 2018 #1

    Windows Hello and Eikon Finger Print reader?


    I just built a new computer and transferred my Win10 license and fingerprint reader to it. However, Win Hello says the machine is not viable for Windows Hello. I believe I had this same problem on the old machine at first, but I can't remember what I di to fix it.

    I Saw a driver load when I installed the finger print reader but now I can't find it. This all work in my old machine which was also Win 10. I love using the FP reader for my security. Suggestions on how to fix this.?
      My ComputerSystem Spec


  2. Posts : 8,289
    Windows 10 Pro x64 Build 1803
       05 Mar 2018 #2

    Hi CalypsoArt

    Your fingerprint reader should be under the heading Biometric in device manager.

    If not I would head to the manufacture site and get the drivers for your finger print reader and install them. Likely MS misidentified the device.

    Maybe you would see something in device manager if you "Show Hidden Devices"
      My ComputerSystem Spec

  3.    05 Mar 2018 #3

    Caledon Ken said: View Post
    Hi CalypsoArt

    Your fingerprint reader should be under the heading Biometric in device manager.

    If not I would head to the manufacture site and get the drivers for your finger print reader and install them. Likely MS misidentified the device.

    Maybe you would see something in device manager if you "Show Hidden Devices"
    Thanks. Found it it under Biometric. Also realized that it had not been inserted completely in the USB port the last time. It's up and running.
      My ComputerSystem Spec


  4. Posts : 8,289
    Windows 10 Pro x64 Build 1803
       05 Mar 2018 #4

    Perfect. So are you able to use Hello?
      My ComputerSystem Spec


 

Related Threads
Hi, I've been looking for a solution for my problem for months now. Since I have Windows 10 on my computer, the default pdf-reader is constantly changed back to Microsoft Edge, despite all my attempts to make Acrobat Reader DC my default one. I...
From my experience on 2 Win 10 machines, beware of creating a pdf using Nitro Reader 3. On both machines the print function hung, and all print queues got stuck. Even a restart did not fix the problem (because, I presume, the issue was in the...
My laptop has a finger print reader. Quite often this fails to recognize me. How can I increase the number of attempts that I am allowed? Also why does 'Hello' get mentioned in the error message? Is there a facial recognition facility?
This morning, I decided to make the jump to Windows 10 from Windows 8.1, and I have to say, the design looks simpler to use, but this new OS software has done something with my touchpad. Originally, on my Windows 8.1, I was able to scroll through...
help me on my hp finger print in Drivers and Hardware
i got a hp laptop with windows 7 home I updated my lap to windows 10 I got this proplem my hp fingerprint sensor dose not working and the driver dosnt complete installation and hp simple pass dot work I need to fix this proplem please ..thnx my...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 15:41.
Find Us