Windows 10: Keyboard, mouse stopped working, dust buildup, PC DOWN.... Solved

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  1.    02 Mar 2018 #1

    Keyboard, mouse stopped working, dust buildup, PC DOWN....


    Hello everybody,

    Having an issue here. I did a dumb mistake where I didnít clean or dust my computer in time. Just before my computer shut down on me, my keyboard and mouse first stop working. I then dusted out my computer and did a test and my keyboard and mouse still wonít work. At first, Upon start I see a little light that comes on the keyboard, but then it shuts off. I have tried three other keyboards I have in the house still the same problem.

    Is there something wrong with my USB ports of the motherboard? Do I need to replace my motherboard? Any recommendations of steps I should try before I replace my motherboard out?

    Thank you very much. Hope everybody is having a great day.
      My ComputerSystem Spec


  2. Posts : 32,490
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       02 Mar 2018 #2

    Could you give a little more info about how you went about dusting out your computer. What you're describing sounds like it may have shutdown from an overheating situation. Did you simply use compressed air and a fine brush on the fans, or did you remove parts and wires to clean? I'm getting several images of what it looked like.

    Any more info you can supply would help.
      My ComputersSystem Spec

  3.    02 Mar 2018 #3

    f14tomcat said: View Post
    Could you give a little more info about how you went about dusting out your computer. What you're describing sounds like it may have shutdown from an overheating situation. Did you simply use compressed air and a fine brush on the fans, or did you remove parts and wires to clean? I'm getting several images of what it looked like.

    Any more info you can supply would help.
    Hey f14tomcat... thank you very much for your time and assistance here. Sorry about the vagueness of my information wasnít sure what else to add at that moment.

    To answer your questions, I think that is correct it did shut down because of overheating because of the dust, now that I think about it.

    I did remove the parts and used compressed air on those. Did use one of my suction vacuum to clean the parts of the case, but did not touch the motherboard or any type of components.

    Hope that helps you. Please let me know what else you would like to know because Iím not sure what else to explain about this at this moment.
      My ComputerSystem Spec


  4. Posts : 16,468
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Mar 2018 #4

    In January/February there were problems reported with Spectre and Meltdown.

    Microsoft responded with Windows updates.

    Some of these updates had unintended side effects.

    Some computers had no problems and others had these problems:
    a) inaccessible boot device
    b) problems with USB ports: unable to use mouse and keyboard

    If you have PS/2 check each mouse and keyboard

    These are some of the reports and some of the suggested fixes (using DISM in windows RE to remove the Windows update)

    https://support.microsoft.com/en-us/...date-kb4074588

    https://support.microsoft.com/en-us/...ry-13-2018-upd

    https://support.microsoft.com/en-us/...stalling-the-j
      My ComputerSystem Spec

  5.    02 Mar 2018 #5

    Thank you zbook for your help and assistance. Iíll check out those articles. I am not using a PS/2 mouse and keyboard.

    Also giving an update. I have an additional motherboard of the same one thatís giving me problems. I just tested out The motherboard and the keyboard and mouse are working on that one. So, if I canít get this one solved with the current motherboard and Iíll just switch it out.

    There is any other ideas please let me know. Thank you very much.
      My ComputerSystem Spec

  6.    02 Mar 2018 #6

    zbook said: View Post
    In January/February there were problems reported with Spectre and Meltdown.

    Microsoft responded with Windows updates.

    Some of these updates had unintended side effects.

    Some computers had no problems and others had these problems:
    a) inaccessible boot device
    b) problems with USB ports: unable to use mouse and keyboard

    If you have PS/2 check each mouse and keyboard

    These are some of the reports and some of the suggested fixes (using DISM in windows RE to remove the Windows update)

    https://support.microsoft.com/en-us/...date-kb4074588

    https://support.microsoft.com/en-us/...ry-13-2018-upd

    https://support.microsoft.com/en-us/...stalling-the-j
    Hey zbook,

    Update here. I tried out my original keyboard and it works in my bios, but once the login part of windows comes it stopped working.

    So,Option two seems like itís for me. Iím just not sure how to restart my computer three times without a keyboard, how do I? Here is the instructions:

    Method 2: Restoring your system without a working keyboard

    If a working keyboard is not available after installing the update, your keyboard and mouse should work within the Window 10 Recovery Environment, which you can use to restore your system.

    Start the Windows 10 Recovery Environment.
    If you restart the system before Windows finishes loading the desktop three times in a row, Windows should automatically start the Windows 10 Recovery Environment.

    If Windows will not automatically boot to the recovery screen, you can also use installation media to enter the Windows 10 Recovery Environment:

    Thanks!!!
      My ComputerSystem Spec

  7.    02 Mar 2018 #7

    mrje1 said: View Post
    Thank you zbook for your help and assistance. Iíll check out those articles. I am not using a PS/2 mouse and keyboard.

    Also giving an update. I have an additional motherboard of the same one thatís giving me problems. I just tested out The motherboard and the keyboard and mouse are working on that one. So, if I canít get this one solved with the current motherboard and Iíll just switch it out.

    There is any other ideas please let me know. Thank you very much.
    zbook I was able to figure out how to get into the windows environment by pressing the reset button three times, but thereís another problem. It tells me my PC did not start correctly press restart. I canít press restart because my keyboard wonít allow me right now. Any other ideas?
      My ComputerSystem Spec


  • Posts : 16,468
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Mar 2018 #8

    See if you can use the optical drive (windows 10 iso)

    also review this recent link:
    Keyboard and mouse not recognized after boot-up! Solved - Windows 10 Forums
      My ComputerSystem Spec

  •    02 Mar 2018 #9

    zbook said: View Post
    See if you can use the optical drive (windows 10 iso)

    also review this recent link:
    Keyboard and mouse not recognized after boot-up! Solved - Windows 10 Forums
    Thank you very much zbook for your reply. I do appreciate it. I did try the windows 10 ISO, but when does keeps bypassing my CD ROM drive and loading up windows. I know from the past I have to go into windows advanced options and click on restart from another device option or something like that. I canít access that option right now so Iím a little stuck.

    I will look at your next article here. I do appreciate all your help.
      My ComputerSystem Spec

  •    02 Mar 2018 #10

    zbook said: View Post
    See if you can use the optical drive (windows 10 iso)

    also review this recent link:
    Keyboard and mouse not recognized after boot-up! Solved - Windows 10 Forums
    I finally was able to figure it out. In my bios, the first screen that appears gave me some options. I pressed F8 and I was able to pick a boot drive from there and it allowed me to boot from my dvd. I am trying a system restore first and if that doesnít work then Iím going to go back to the windows 10 ISO and do those options there and see which works. Iíll keep you posted. Thank you again for all your help.
      My ComputerSystem Spec


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