Windows 10: Keyboard, mouse stopped working, dust buildup, PC DOWN.... Solved

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  1. Posts : 19,395
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Mar 2018 #11

    It's a challenging situation as a method is needed to
    a) get to the Windows advanced troubleshooting menu on the computer
    b) get to the Windows advanced troubleshooting menu on the iso

    The other strategy is to find a method to open the BIOS configuration utility.
    If you can get into the BIOS then you can change the boot order and boot to the optical drive.

    The hardware method to boot to the windows 10 advanced troubleshooting menu you have done.
    Attempt it again and see if the error varies or remains the same or if it manages to advance to the menu.

    https://support.microsoft.com/en-us/...ry-13-2018-upd
    Method 2: Restoring your system without a working keyboardhttps://support.microsoft.com/en-us/help/4075150/how-to-recover-devices-from-an-unbootable-state-after-installing-the-j
      My ComputerSystem Spec

  2.    04 Mar 2018 #12

    zbook said: View Post
    It's a challenging situation as a method is needed to
    a) get to the Windows advanced troubleshooting menu on the computer
    b) get to the Windows advanced troubleshooting menu on the iso

    The other strategy is to find a method to open the BIOS configuration utility.
    If you can get into the BIOS then you can change the boot order and boot to the optical drive.

    The hardware method to boot to the windows 10 advanced troubleshooting menu you have done.
    Attempt it again and see if the error varies or remains the same or if it manages to advance to the menu.

    https://support.microsoft.com/en-us/...ry-13-2018-upd
    Method 2: Restoring your system without a working keyboardhttps://support.microsoft.com/en-us/help/4075150/how-to-recover-devices-from-an-unbootable-state-after-installing-the-j
    Hey zbook! Giving you an update here and everybody else. I was able to get my keyboard and mouse working again. After doing the F8 At Bios screen and accessing my CDROM I ended up wiping my hard drive and reinstalling windows and it was readable again. I am grateful that there was nothing wrong with my motherboard.

    I appreciate your and everybodyís help. Have a great week.
      My ComputerSystem Spec


  3. Posts : 19,395
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Mar 2018 #13

    That's great news.
    Thanks for the follow up.

    1) Make a brand new restore point
    2) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    Backup and Restore with Macrium Reflect Windows 10 Tutorials
      My ComputerSystem Spec

  4.    05 Mar 2018 #14

    zbook said: View Post
    That's great news.
    Thanks for the follow up.

    1) Make a brand new restore point
    2) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    Backup and Restore with Macrium Reflect Windows 10 Tutorials
    Sure, no problem!!! Thank you for your advice. I have never done images before, just used a program called goodsync and back up my files to one hard drive to another and if something goes wrong with the operating system I just wipe it out and reinstall it. I have done that for years. It will be a nice to do something different that might take less time. I will check out those tutorials.

    How is your experience with making images and restoring them? Do you prefer back up on a DVD or Portable device?
      My ComputerSystem Spec


  5. Posts : 35,370
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       05 Mar 2018 #15

    mrje1 said: View Post
    Sure, no problem!!! Thank you for your advice. I have never done images before, just used a program called goodsync and back up my files to one hard drive to another and if something goes wrong with the operating system I just wipe it out and reinstall it. I have done that for years. It will be a nice to do something different that might take less time. I will check out those tutorials.

    How is your experience with making images and restoring them? Do you prefer back up on a DVD or Portable device?
    External hard drive. Much, Much faster and safer. And @zbook recommending Macrium is the way to go.
      My ComputersSystem Spec

  6.    05 Mar 2018 #16

    f14tomcat said: View Post
    External hard drive. Much, Much faster and safer. And @zbook recommending Macrium is the way to go.
    Thank you very much f14tomcat, Awesome! Will do!!!! What about those smaller externals like a WD Elements SE? Would something like that do fine?

    I hope your day is going well!
      My ComputerSystem Spec


  7. Posts : 35,370
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       05 Mar 2018 #17

    mrje1 said: View Post
    Thank you very much f14tomcat, Awesome! Will do!!!! What about those smaller externals like a WD Elements SE? Would something like that do fine?

    I hope your day is going well!
    Day is going well, thank you. Nothing wrong with them at all. https://www.amazon.com/Elements-Port.../dp/B0052L77QW
      My ComputersSystem Spec

  8.    05 Mar 2018 #18

    f14tomcat said: View Post
    Day is going well, thank you. Nothing wrong with them at all. https://www.amazon.com/Elements-Port.../dp/B0052L77QW
    Great to hear! Ok! What would be the recommended size for making images? Should I get one that has the same size of my current hard disk?
      My ComputerSystem Spec


  9. Posts : 35,370
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       05 Mar 2018 #19

    mrje1 said: View Post
    Great to hear! Ok! What would be the recommended size for making images? Should I get one that has the same size of my current hard disk?
    For example, if your OS (C:) is 30GB, then the image created will be approx. 20-22GB. Doing daily would be ~150GB per week. Macrium will delete oldest based on what you tell it to keep. A 1TB is pretty standard. You could do a rolling 7 day daily, plus a weekly cycle, plus a monthly ccyle (all to different folders on same drive) and have plenty of room to spare.
      My ComputersSystem Spec

  10.    05 Mar 2018 #20

    f14tomcat said: View Post
    For example, if your OS (C:) is 30GB, then the image created will be approx. 20-22GB. Doing daily would be ~150GB per week. Macrium will delete oldest based on what you tell it to keep. A 1TB is pretty standard. You could do a rolling 7 day daily, plus a weekly cycle, plus a monthly ccyle (all to different folders on same drive) and have plenty of room to spare.
    Thank you again! Awesome! Those consistent backups is that run automatically by Macrium or manually by me? Now, again for the hdd. What about external hdd vs internal hdd for images?
      My ComputerSystem Spec


 
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