Windows 10: HWiNFO64 Shows DRIVE FAILURE in red "YES"

  1.    02 Mar 2018 #1

    HWiNFO64 Shows DRIVE FAILURE in red "YES"


    Lenovo Thinkpad P51. 3 months old. win 10 pro 1703. Each day for the past three months I fire up HWiNFO64 and it shows all good. Today when I did it it showed for the SSD DRIVE FAILURE in red "YES". Lenovo tech support chat was a PIA. Thought I would check here and see what you all thought. When I ran S.M.A.R.T. drive status from the command prompt all was good. Coincidentally when I ran a diagnostic the other day it showed (if I am reading it correctly) all good:

    SAMSUNG MZVPW256HEGL-000L7
    TEST_DEVICE_READ_TEST:::1.1.11:::e:::1 PassedTEST_SMART_WEAROUT_TEST:::1.1.14:::::1 Passed

    I assume that the above info was a check of the SSD.

    Lenovo chat said they could not access my IMGUR links but they work fine however I am including drop box links as well. Anyone know how often HWiNFO64 might give a false positive? TIA.

    https://imgur.com/a/giayi

    https://imgur.com/a/BBjTb

    https://www.dropbox.com/s/ih1i4z56ya...Imgur.jpg?dl=0

    https://www.dropbox.com/s/pkttbl1lhu...Imgur.jpg?dl=0
      My ComputerSystem Spec

  2.    03 Mar 2018 #2

    Run CrystalDiskInfo Crystal Dew World and post a screenshot.
    Click image for larger version. 

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      My ComputerSystem Spec

  3.    03 Mar 2018 #3

    Crystal Disk showed good as well as a 45 minute full Lenovo Diagnostic hardware scan and the above pic from running wmic diskdrive get status from the cmd prompt . I am beginning to think that the HWINFO ver. 5.72-3333 is giving me a false positive.

    Lenovo Diag. Results:

    SAMSUNG MZVPW256HEGL-000L7 - 238.47 GBs - SuccessDevice Tests:Device Read TestSuccessSmart Wearout TestSuccessDevice Write TestSuccess

    Click image for larger version. 

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      My ComputerSystem Spec

  4.    03 Mar 2018 #4

    Do NVMe drives not report the current/worst/threshold values like you see in my screenshot? Just curious if you have another drive whether those columns are displayed.
      My ComputerSystem Spec

  5.    03 Mar 2018 #5

    PolarNettles said: View Post
    Do NVMe drives not report the current/worst/threshold values like you see in my screenshot? Just curious if you have another drive whether those columns are displayed.
    Honestly this is the first time I have used the app and even when you wrote current/ worst/ I can not tell what you are referring to in your screen shot above. I do have another drive (HDD) in the machine. I am posting screen shots below. Tell me if that was the kind of info you were looking for. And as far as what NVMe drives do and do not report I do not have the answer for that. The Crystal window would not maximize so the second screenshot shows the cropped portion.


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      My ComputerSystem Spec

  6.    03 Mar 2018 #6

    I'm referring to the current/worst/threshold columns in the middle of your last screenshot. I just wanted to check if you had hidden those columns in your NVMe screenshot since those are the values that actually determine if there's a failure.
      My ComputerSystem Spec

  7.    03 Mar 2018 #7

    PolarNettles said: View Post
    I'm referring to the current/worst/threshold columns in the middle of your last screenshot. I just wanted to check if you had hidden those columns in your NVMe screenshot since those are the values that actually determine if there's a failure.
    Oh. OK, well that was obvious. So I guess the conclusion is that the SAMSUNG MZVPW256HEGL-000L7 SSD does not show that info in Crystal. Is that then your take away as well?
      My ComputerSystem Spec

  8.    03 Mar 2018 #8

    It may be that these utilities don't yet fully support the SMART data format that the SM961 uses. I see Tom's review also shows the same thing - Samsung SM961 SSD - Performance Test Results

    I suspect that's why HWINFO shows the failure. If the Samsung utility shows no problems then I would trust it.
      My ComputerSystem Spec

  9.    03 Mar 2018 #9

    PolarNettles said: View Post
    It may be that these utilities don't yet fully support the SMART data format that the SM961 uses. I see Tom's review also shows the same thing - Samsung SM961 SSD - Performance Test Results

    I suspect that's why HWINFO shows the failure. If the Samsung utility shows no problems then I would trust it.
    Good Tom's article. In my first post to refresh I said,"Lenovo Thinkpad P51. 3 months old. win 10 pro 1703. Each day for the past three months I fire up HWiNFO64 and it shows all good."

    So that was why I was concerned. For 90 days no red flags then WHAM.

    >
    If the Samsung utility shows no problems then I would trust it.

    Actually I was going to hunt around tonight for a Samsung app to see if there was one specific for this SSD to give it a check. The app that I used before that performed a 45 minute diagnostic was actually from Lenovo.

    Thanks for your help.
      My ComputerSystem Spec


 

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