Win 10 desktop all USB's wont work after startup, no ps2 connections.


  1. dash3
    Posts : 4
    windows 10
       New #1

    Win 10 desktop all USB's wont work after startup, no ps2 connections.


    The desktop is a Dell Inspiron 3252. I was told that the mouse just stopped working last week. When I started to look at it I found the keyboard didn't work either. I have tried all of the USB ports and they are the same. When it is in boot mode they both work. I don't have any of the computer stuff that came with it. is there any way to get the mouse & KB to work without losing all of the info on the computer? I have turned the front & back USB ports off & on in boot and didn't make a change. I am not real good with computers but could stumble through it if I had a clear direction & if I had help from someone & I would welcome help if there is anyone that can help?
    Thanks in advance.
    Dan
    Just some additional info. there is never anything that comes up us a problem on screen. it boot up and looks OK. When the keyboard or mouse is plugged in it beeps but don't get a prompt on computer that it sees anything.
    Last edited by dash3; 25 Feb 2018 at 14:40. Reason: additional info!
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  3. zbook
    Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    See this link:
    Keyboard and mouse not recognized after boot-up! Solved - Windows 10 Forums

    Post #97:
    https://support.microsoft.com/en-us/...ry-13-2018-upd
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  4. dash3
    Posts : 4
    windows 10
    Thread Starter
       New #3

    I was able to get that done I hit enter before closing command prompt? it did not work so I started to try to get back in to windows recovery after restarting & it went into Support assist & ran a hardware scan. It said no problems found so I am going to re-start & try it all again. I really appreciate the help though & will let you know if it works.
    Dan
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  6. dash3
    Posts : 4
    windows 10
    Thread Starter
       New #4

    No it did not work. I tried the 64 command also but did not work on that either. I am stumped on what to do now.
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  7. zbook
    Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       New #5

    See if this link has an additional troubleshooting option:
    https://support.microsoft.com/en-us/...date-kb4074588
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  8. dash3
    Posts : 4
    windows 10
    Thread Starter
       New #6

    Thanks Everyone 4 the help! I had to try it about 7 times & it finally removed the "fix". It restarted and the mouse & keyboard were back. The wife is going to be very happy!
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