New
#1
Keyboard and Mouse No Longer Work After Installing A SSD.
I am using Win 10, and I just installed a Samsung SSD in my Dell Optiplex desktop computer, and my keyboard and mouse no longer work.
I cloned my hard drive info to the Samsung SSD (USB connection) using the Samsung data migration software, then installed the SSD in my computer, replacing the old hard drive. It appears to boot up as it should, except the keyboard and mouse do not work. Keyboard/mouse are wireless Dynex... I have tried them on a different computer and they work fine, so I know that they are working properly. If I plug in the Dynex dongle receiver into the computer USB port, I get a message that it is being installed, followed by a message that the installation was successful; however, the keyboard and mouse still do not work and there is no cursor on the display.
When I re-installed the old hard hard drive, it boots up, but neither the keyboard or mouse works. The keyboard apparently works during boot-up, because I can access the Dell diagnostics using the F12 key; however, when I run the diagnostics, everything checks out ok. So, I believe that it is probably a Windows driver issue, but without the ability to use the keyboard or mouse, I have reached the limits of my ability. All of the solutions for this problem that I have seen on-line all require using a keyboard or mouse, but I can't figure out what to do when neither the keyboard or mouse work after boot-up.