Windows 10: Headphones not recognized after win reinstall

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  1. Posts : 8
    Win 10 pro 64-bit
       23 Feb 2018 #1

    Headphones not recognized after win reinstall


    Hello,

    I'm using win 10 pro 64-bit.

    I have a TV that i use instead of a monitor, via HDMI from my graphics card, and the sound plays on it, don't have speakers. And i have headphones that are connected to the PC.

    I was always alternating between those two for sound trough "playback devices" and selecting which one should play the sound.

    Yesterday i did a re-install of my OS and since then i can't get my headphones to appear in the "playback devices".

    The headphones work, i checked them.

    Tried every sound driver i could find for my motherboard, nothing...

    Motherboard is: ECS h81h3-m4


    Thank you for any advice!
      My ComputerSystem Spec

  2.    23 Feb 2018 #2

    I would suspect the correct sound driver(s) were not installed. Check the Device Manager for which sound drivers you have. If it only shows "High Definition Audio" then the correct sound drivers were not installed.
      My ComputersSystem Spec


  3. Posts : 8
    Win 10 pro 64-bit
    Thread Starter
       23 Feb 2018 #3

    Thanks for the input.
    But how do I determine what the correct driver would be?
    I installed the ones that are on ECS site for my motherboard and OS.
    Thank you
      My ComputerSystem Spec

  4.    23 Feb 2018 #4

    Here's what the manufacturer's specifications say about the audio:
    Click image for larger version. 

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    You should run Piriform Speccy (free) to check which audio chipset you have, then post it here. We'll help you suss out workable drivers. BTW, Fireberd is an audio ace (and a practicing audio professional who uses Win10 in his recording studio): you're in good hands here.
    --Ed--
      My ComputersSystem Spec


  5. Posts : 8
    Win 10 pro 64-bit
    Thread Starter
       23 Feb 2018 #5

    Ok, done the speccy.
    Here is what i got. summary and audio.
    Click image for larger version. 

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      My ComputerSystem Spec


  6. Posts : 8
    Win 10 pro 64-bit
    Thread Starter
       23 Feb 2018 #6

    I just did Realtek driver install. It went trough with no error, restarted PC but still no change, i can't find realtek anywhere in the device manager, still says only Hugh definition audio device and the NVIDIA ones, which do the TV.

    What could cause the driver to not "stick" to the system?
      My ComputerSystem Spec

  7.    23 Feb 2018 #7

    What do you see in Device Manager under Sound, video and game controllers? Here's what I get with the right RealTek set-up:
    Click image for larger version. 

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    If yours is showing High Definition Audio there, try right-clicking and then selecting "Update driver" from the pop-up menu.
    Hope we can get you squared away!
    --Ed--
      My ComputersSystem Spec


  8. Posts : 8
    Win 10 pro 64-bit
    Thread Starter
       23 Feb 2018 #8

    Yeah I do see high definition audio instead of realtek. Done the update, selected the folder with the downloaded realtek driver but it just responds with best driver already installed.
    Maybe the driver is faulty, where beside the ECS website could I find appropriate realtek driver to try?

    Thank you.
      My ComputerSystem Spec

  9.    23 Feb 2018 #9

    You can always force installation of the driver you downloaded by using the "Have disk" technique in the update windows. I'll assume you know how to do this, but in case you don't, here are some instructions: Have-Disk method for Windows 7 / Vista - Frequently Asked Questions - LaptopVideo2Go Forums (this still works in Win10 more or less unchanged). As for the best driver for your RealTek chipset ... goes off to look ...

    Here's a RealTek link from their Taiwanese website: Realtek
    The latest ALC622-compatible driver from French driver collector site Station-Drivers (what I'd try first, if I were you): Windows 7/8/8.1/10 20xx Server

    HTH,
    --Ed--
    Last edited by EdTittel; 23 Feb 2018 at 10:55. Reason: Fix typo
      My ComputersSystem Spec


  10. Posts : 8
    Win 10 pro 64-bit
    Thread Starter
       23 Feb 2018 #10

    Thank you, the have disk technique managed to install it. Now i have realtek instead of high definition in the device manager but with the little yellow triangle. When i open details it says: This device cannot start. (Code 10)

    So, i have a new problem on my hands...
      My ComputerSystem Spec


 
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