Windows 10: No sound, USB ports not working after latest updates

  1. Posts : 6
    Windows 10 Home, not by choice :c
       4 Weeks Ago #1

    No sound, USB ports not working after latest updates

    Hello there, people of teh internetz,

    I'm looking for some help getting my laptop to work normally, after the latest windows updates.

    - There is no sound. The troubleshooter can't fix the problem. I can hear quiet, random crackling sounds with headphones plugged in.
    - None of the two USB 3.0 ports are working, neither is the single USB 2.0 port. They appear in the device manager as "Unknown USB Device (Port Reset Failed)

    Things I tried
    I tried installing the audio drivers but that didn't help.
    I tried to look for the usb 3.0 drivers but can't find them on the HP website.
    I wanted to use a restore point to fix this mess, but they all somehow disappeared.

    Here is some information about my system:
    Windows 10 Home, Version 1709 (OS Build 16299.125)
    HP Pavilion 15-AU077SA

    I really am feeling very miserable right now, I am a tech-savy person but this bullshit is beyond me. Just imagine your freakin' parents or some elderly people having to put up with this "mandatory bullshit".
    Attached Thumbnails Attached Thumbnails devmgmt.msc.jpg  
      My ComputerSystem Spec

  2.    4 Weeks Ago #2

    You might want to try Fernando's "modded" USB 3 drivers from Win-RAID: Forum - USB 3.0/3.1 Drivers (original and modded). But perhaps some of the HP-and/or-USB-savvy members should also weigh in on their success in using those drivers first: @spapakons, @lx07, @DeaconFrost, @Wynona, @Kari, @AddRAM, @Edwin, @badrobot. I haven't owned an HP laptop for at least 4-5 years now... though I did love my Dragon!!!

      My ComputersSystem Spec

  3. Posts : 6,385
    Windows 10 Pro Build 1709
       4 Weeks Ago #3

    I also noticed your card reader isn't installed correctly. Under Drivers-Storage in the link you provided is the driver. Just in case it is contributing to this issue I would install it.

    Does your laptop have a removal battery?

      My ComputerSystem Spec

  4.    4 Weeks Ago #4

    Hi, it seems you are in the US.
    I found drivers for your system here:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    - ie-en maybe Irish? but haven't looked for a US site- it took several tries to find those.

    I did find one site where it seemed the site was down.
    The sites you list were GB- British.

    Click image for larger version. 

Name:	1.jpg 
Views:	1 
Size:	53.4 KB 
ID:	177706

    I wanted to use a restore point to fix this mess, but they all somehow disappeared.
    If you've had an upgrade (rather than an update) to build 1709, that might explain your situation somewhat:
    a. System Restore points are ALWAYS deleted on a build upgrade - and must be.
    After an upgrade previous restore points are totally irrelevant and useless.

    b. All drivers are replaced.
    If for some reason there was a problem retrieving your drivers, that might perhaps explain what you're seeing- although I've not seen this before.

    What happens if you do this?
    Click image for larger version. 

Name:	Untitled.png 
Views:	17 
Size:	39.6 KB 
ID:	177709
      My ComputerSystem Spec

  5. Posts : 6
    Windows 10 Home, not by choice :c
    Thread Starter
       4 Weeks Ago #5

    Hello Everyone,

    Thank you so much for all your suggestions, I really appreciate them. Unfortunately I've spent most of the day trying to figure things out on my own, and seeing as this is my main machine I've been away from the forums.

    I did try to install more drivers such as the "Intel Rapid Storage Technology Driver" which didn't change anything, as well as the "Intel Inter-Integrated Circuit (I2C) Driver" that refused to install. I did manage to get the card reader to appear working, however.

    Unfortunately the information on my profile was wrong about that, I fixed it now. Apologies for the confusion. The sites I listed are indeed right for my region, and my laptop.

    Thank you for answering my question, it does make sense that the previous restore points would be deleted.

    I'm afraid I must have been unlucky, the drivers were definitely.. not working or missing, after the update - and re-installing new ones did nothing to fix the problems. Except for the card reader.

    I did actually temporarily fix my issue, by going to Settings>Update & Security>Recovery and selecting "Go back to previous build". Thankfully the process didn't take too long, and went smoothly - it's as if nothing happened, everything is working beautifully now, on version 1703 (Build 15063.909).

    I am sure there are plenty of maniacs on the forum screaming that Windows 10 behaves like malware and that they don't appreciate it breaking itself, and those mandatory updates. I didn't need this today, it ruined my whole day. I'm not any more vulnerable than those users who update regularly. I wish there was a way to permanently break windows update so that it would not break all my stuff randomly again in the future.

    Once again, thank you all so much for help, and apologies for not responding sooner...
      My ComputerSystem Spec

  6.    4 Weeks Ago #6

    Interesting it's ok on 1703. Something went wrong during the upgrade.

    Thing is, you'll be offered the upgrade again. You really have two options.
    1. Create a disk image to robustly secure what you have now (which we recommend to everyone as a matter of routine- many advantages- e.g. Macrium Reflect (free) - so if something really goes wrong you can restore your system from the disk image.

    Then attempt the upgrade again

    You can do that manually, by downloading the iso, then upgrading at a time of your choosing.

    2. You can hide the upgrade to 1709 when it's offered - e.g. using Windows Update Minitool to scan for , find it and hide it; you'll get updates to 1703, and be offered the next upgrade eventually.

    Your PC seems to come with '10, so drivers really shouldn't be a problem..

    A further possibility is to set updates to Notify. Again, an option with Windows Update Minitool

    I don't like nasty surprises- I have Pro, and have updates so set so they occur when I want.

    Also, using Windows Active Hours to limit when a restart can occur is useful.
    Last edited by dalchina; 4 Weeks Ago at 14:37.
      My ComputerSystem Spec

  7. Posts : 15,354
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #7

    A Windows upgrade has caused the problem with USB ports on some computers.

    Uninstall: KB 4074588

    GS73VR 7RG USB Ports Stopped Working Because of Windows 10 Update KB4074588
      My ComputerSystem Spec


Related Threads
So on Friday i thought it was time for a upgrade so i bought a Gigabyte GTX 1070 G1. Current system specs: Asrock x79 Extreme 11 Motherboard Intel Core i7 3970x 32gb Dominator Platinum 8x4gb 1000w EVGA 80+ Gold GTX 1070 G1 (had 2x EVGA...
Hello there, As in the title: I have lost sound after latest Windows 10 update, which happened yesterday (23rd June 2017) - I am using Creative Sound Blaster Z sound card. I have tried reinstalling the drivers, then reinstalling the device, then...
USB ports not working in Drivers and Hardware
My desktop was originally windows 8 and I had no problems then the update to 8.1 downloaded automatically and the problems started. Just before the cut of date I upgraded to windows 10. My desktop has 2 USB 3 ports and 5 USB 2 ports. After the 8.1...
USB ports not working in Drivers and Hardware
I'm having a very weird problem with my computer. I think it's driver related, but i don't know. The problem is that my usb ports aren't working for some devices. I have 4-5 free usb ports that just don't work. And they apparently died one by...
Solved USB 3 Ports Stopped Working in Drivers and Hardware
My front and rear USB 3 ports stopped working. The rear USB 2 ports still work. When I plug an external HDD into the front USB 3 ports it powers up the drive, but it isn't recognized in Windows Explorer. My USB card reader doesn't light up. Device...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:18.
Find Us