No sound, USB ports not working after latest updates

TheDeerDude · 19 Feb 2018

Hello there, people of teh internetz,

I'm looking for some help getting my laptop to work normally, after the latest windows updates.

Problems
- There is no sound. The troubleshooter can't fix the problem. I can hear quiet, random crackling sounds with headphones plugged in.
- None of the two USB 3.0 ports are working, neither is the single USB 2.0 port. They appear in the device manager as "Unknown USB Device (Port Reset Failed)

Things I tried
I tried installing the audio drivers but that didn't help.
I tried to look for the usb 3.0 drivers but can't find them on the HP website.
I wanted to use a restore point to fix this mess, but they all somehow disappeared.

Information
Here is some information about my system:
Windows 10 Home, Version 1709 (OS Build 16299.125)
HP Pavilion 15-AU077SA
Specs: https://support.hp.com/gb-en/product...ment/c05182192
Drivers:https://support.hp.com/gb-en/drivers...model/12079291

I really am feeling very miserable right now, I am a tech-savy person but this bullshit is beyond me. Just imagine your freakin' parents or some elderly people having to put up with this "mandatory bullshit".

EdTittel · 19 Feb 2018

You might want to try Fernando's "modded" USB 3 drivers from Win-RAID: Forum - USB 3.0/3.1 Drivers (original and modded). But perhaps some of the HP-and/or-USB-savvy members should also weigh in on their success in using those drivers first: @spapakons, @lx07, @DeaconFrost, @Wynona, @Kari, @AddRAM, @Edwin, @badrobot. I haven't owned an HP laptop for at least 4-5 years now... though I did love my Dragon!!!

Thanks,
--Ed--

Caledon Ken · 19 Feb 2018

I also noticed your card reader isn't installed correctly. Under Drivers-Storage in the link you provided is the driver. Just in case it is contributing to this issue I would install it.

Does your laptop have a removal battery?

Ken

dalchina · 19 Feb 2018

Hi, it seems you are in the US.
I found drivers for your system here:
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HPÂ® Customer Support
- ie-en maybe Irish? but haven't looked for a US site- it took several tries to find those.

I did find one site where it seemed the site was down.
The sites you list were GB- British.

No sound, USB ports not working after latest updates-1.jpg

I wanted to use a restore point to fix this mess, but they all somehow disappeared.

If you've had an upgrade (rather than an update) to build 1709, that might explain your situation somewhat:
a. System Restore points are ALWAYS deleted on a build upgrade - and must be.
After an upgrade previous restore points are totally irrelevant and useless.

b. All drivers are replaced.
If for some reason there was a problem retrieving your drivers, that might perhaps explain what you're seeing- although I've not seen this before.

What happens if you do this?

No sound, USB ports not working after latest updates-untitled.png

TheDeerDude · 19 Feb 2018

Hello Everyone,

Thank you so much for all your suggestions, I really appreciate them. Unfortunately I've spent most of the day trying to figure things out on my own, and seeing as this is my main machine I've been away from the forums.

I did try to install more drivers such as the "Intel Rapid Storage Technology Driver" which didn't change anything, as well as the "Intel Inter-Integrated Circuit (I2C) Driver" that refused to install. I did manage to get the card reader to appear working, however.

@dalchina:
Unfortunately the information on my profile was wrong about that, I fixed it now. Apologies for the confusion. The sites I listed are indeed right for my region, and my laptop.

Thank you for answering my question, it does make sense that the previous restore points would be deleted.

I'm afraid I must have been unlucky, the drivers were definitely.. not working or missing, after the update - and re-installing new ones did nothing to fix the problems. Except for the card reader.

I did actually temporarily fix my issue, by going to Settings>Update & Security>Recovery and selecting "Go back to previous build". Thankfully the process didn't take too long, and went smoothly - it's as if nothing happened, everything is working beautifully now, on version 1703 (Build 15063.909).

I am sure there are plenty of maniacs on the forum screaming that Windows 10 behaves like malware and that they don't appreciate it breaking itself, and those mandatory updates. I didn't need this today, it ruined my whole day. I'm not any more vulnerable than those users who update regularly. I wish there was a way to permanently break windows update so that it would not break all my stuff randomly again in the future.

Once again, thank you all so much for help, and apologies for not responding sooner...

dalchina · 19 Feb 2018

Interesting it's ok on 1703. Something went wrong during the upgrade.

Thing is, you'll be offered the upgrade again. You really have two options.
1. Create a disk image to robustly secure what you have now (which we recommend to everyone as a matter of routine- many advantages- e.g. Macrium Reflect (free) - so if something really goes wrong you can restore your system from the disk image.

Then attempt the upgrade again

You can do that manually, by downloading the iso, then upgrading at a time of your choosing.

2. You can hide the upgrade to 1709 when it's offered - e.g. using Windows Update Minitool to scan for , find it and hide it; you'll get updates to 1703, and be offered the next upgrade eventually.

Your PC seems to come with '10, so drivers really shouldn't be a problem..

A further possibility is to set updates to Notify. Again, an option with Windows Update Minitool

I don't like nasty surprises- I have Pro, and have updates so set so they occur when I want.

Also, using Windows Active Hours to limit when a restart can occur is useful.

zbook · 20 Feb 2018

A Windows upgrade has caused the problem with USB ports on some computers.

Uninstall: KB 4074588

GS73VR 7RG USB Ports Stopped Working Because of Windows 10 Update KB4074588