Keyboard and mouse not recognized after boot-up! Solved

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  1.    17 Feb 2018 #1

    Keyboard and mouse not recognized after boot-up!


    This morning, after booting up my Dell XPS desktop, I discovered that neither the keyboard nor the mouse was recognized by Windows: There was no response whatsoever from either my Logitech wireless keyboard or wireless mouse. I have verified that both the keyboard and the mouse are functional on my wife's PC (which I'm using now). Multiple shutdowns/boots, via the PC's power button*, have not fixed the problem.

    I've never had this problem before. I've not made any recent software or hardware changes to the PC, although Windows did update my PC about two days ago, I think. I wonder if that's the source of this problem.

    *Re the power button shutdown, I've noticed something that I've never noticed before about this shutdown using the power button--the PC shuts down immediately, without the usual ~10 sec delay. When did Microsoft or Dell make this change?

    Running Windows 10 (64-bit), version 1709 on Dell XPS desktop.

    Thanks---
    George
      My ComputerSystem Spec

  2.    18 Feb 2018 #2

    Hi, have you checked your Device Manager for yellow triangles for those devices? Are drivers installed?

    If they are, check if they have been recently updated in Device Manager.
    Check if you have the option to roll back the driver.

    Please post a screenshot of your Update History - to which update are you referring?
    To post a screenshot please use the icon above your post to the left of the video icon

    Your shutdown sounds strange.
    Try from an admin command prompt running
    SFC /SCANNOW
    and report the result.

    If all this happened at the same point you might consider using a System Restore point, assuming you have System Restore enabled and useful recent restore points.
      My ComputerSystem Spec

  3.    18 Feb 2018 #3

    Thanks, but how would I be able to do any of the things that you suggest when Windows is not recognizing either my keyboard or my mouse?

    I'll mention that I do intend to purchase a *wired* USB keyboard and mouse today and try them, but I'm not optimistic that they will be recognized by Windows either.
      My ComputerSystem Spec

  4.    18 Feb 2018 #4

    Sorry, should have suggested the wired option in the hope you had one.. or could borrow one.

    Another option you might have is to boot your PC from either
    - a Win 10 boot disk
    or
    - Kyhi's boot disk available from the top of the Software and Apps section.

    Try your keyboard and mouse with those.

    If you had System Restore enabled, using the Win 10 boot disk, then via Repair your computer, navigate through the Advanced Startup options to System Restore and try that.
      My ComputerSystem Spec

  5.    18 Feb 2018 #5

    Thanks, I'll try that after seeing what happens with a wired keyboard and mouse, which I'll be doing in about three hours. Will report back.
      My ComputerSystem Spec

  6.    18 Feb 2018 #6

    Plugged in the new *wired* keyboard and mouse, rebooted a couple of times, but no luck---neither the wired keyboard nor the wired mouse are functioning. The wired mouse *was*, to some extent, recognized by Windows, in that Windows popped up the typical message window indicating that it was setting up the mouse and a second window indicating that the mouse was "ready to use". There may have been some similar messages when I plugged in the wired keyboard, but if so, I didn't notice them. (Edit: After making this post, I moved the keyboard plug to another USB port to verify that Windows would acknowledge that a keyboard had been plugged in, and it did acknowledge that, but the keyboard is still not working.) Regardless of those Windows messages, for the mouse, the mouse is not working at all, there's no pointer displayed on screen, and the mouse and the keyboard are not working.

    So, it's on to recovery mode and System Restore. I'll be trying either a USB thumb drive with the Win 10 install files on it or an Active@ Boot Disk disc. Probably try the Active@ Boot Disk first. I don't know how the boot sequence is configured in the BIOS (or UEFI, now, I suppose) of my Dell PC---that's something that I knew well in earlier versions of Windows, but haven't looked at on my Win 10 machine---but hopefully the PC will boot to one of these two media and not just go straight to the Win 10 desktop.

    EDITED: 3:25PM Eastern
    Last edited by devnull; 18 Feb 2018 at 15:28.
      My ComputerSystem Spec

  7.    18 Feb 2018 #7

    It's either that or restoring recent backups, most current first, until you get back to working. Then, you can apply updates one at a time until you figure out which one breaks your system (then block that one from installing). Sorry for your troubles!
    --Ed--
      My ComputersSystem Spec

  8.    18 Feb 2018 #8

    Oh, @#$%. I just tried to boot from the Active@ Boot Disk disc and the thumb drive with the Win 10 install files on them, and the boot process *bypassed* both of them, going straight to the Windows desktop.

    I've never been in a situation that I couldn't recover from before. What do I do now?


      My ComputerSystem Spec

  9.    18 Feb 2018 #9

    Thank you, Ed. Any advice for me in regard to what I posted just after your post? My PC is *bypassing* the recovery media I'm trying to use.
      My ComputerSystem Spec

  10.    18 Feb 2018 #10

    Do you have the ability to get into the BIOS when you start booting? I'm afraid you're going to have to manipulate the boot order explicitly that way and force it to boot from the USB flash drive. Have you tried remoting into the affected PC from your wife's machine (must be running Win10 Pro, Education or Enterprise, tho...)? If you can remote in, you should be able to get into the startup controls and tell it to boot into BIOS following the next restart (Start --> Settings --> Update & recovery --> Recovery --> Advanced startup --> Restart now).
    Cross your fingers, and hope remote access works. That will let you drive the OS and get yourself moving down the path to recovery.
    HTH,
    --Ed--
      My ComputersSystem Spec


 
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