Keyboard and mouse not recognized after boot-up!

1) boot to the WIndows 10 iso
2) open command prompt
Please use a camera to take pictures and post images into the thread.
The images of the commands and results will be useful for additional commands.
3) type these commands:
4) c:
5) dir
6) d:
7) dir
8) bcdedit /enum
9) bcdedit | find "osdevice"
10) dism /image:c:\ /cleanup-image /revertpendingactions
11) reboot
12) open command prompt
13) sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
14) chkdsk /f C:
15) reboot
16) plan registry backup repair if the above does not fix the problem

We forced RDP from the domain controller. I then remoted in and removed the update. Then it had be reboot and I had access to USB. However, within a minute the update had loaded and installed again. I rebooted and the update is there but the Keyboard and mouse work.
I paused Updates for 30 days and set it up to force approval for all updates before installing.
I also found that the reason that my restore points did not work was that the size set aside for restore points had been moved to 0%. I had to increase that to 25% then it allowed me to make a new restore point.

I HATE Windows 10!

We still have no solution for the computers that were in a workgroup that do not have RDP enabled.

zbook said:

1) boot to the WIndows 10 iso
2) open command prompt
Please use a camera to take pictures and post images into the thread.
The images of the commands and results will be useful for additional commands.
3) type these commands:
4) c:
5) dir
6) d:
7) dir
8) bcdedit /enum
9) bcdedit | find "osdevice"
10) dism /image:c:\ /cleanup-image /revertpendingactions
11) reboot
12) open command prompt
13) sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
14) chkdsk /f C:
15) reboot
16) plan registry backup repair if the above does not fix the problem

We tried SFC and Checkdisk on each of the computers we have here and it failed in every case.

If you can get into safe mode by powering down the PC using the power button held in for 5 seconds, repeat that 3 times and it will on the 3rd attempt take you into the recovery options.

In "advanced" you should be able to get into Safe Mode. Once in Safe Mode go into Control Panel >> Programs & Features >> "View installed Updates".

Once there find "Security Update for Microsoft Windows (KB4074588)" and select it. Once selected click "Uninstall" from teh bar at the top of the list or right click it and select "Uninstall". When it starts the uninstall it will reboot your PC.

On the machines I had this issue with the unsinstall failed and didn't actually remove it, but on starting back up after that i found that it had undone whatever it had done that disabled the keyboard and mouse drivers and I was then able to use the PCs again.

Siv

Images of the commands and results are needed for the above commands/switches as the drive letter is important for each of the commands.

To fix the boot:

bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd

The commands to backup the registry are available pending the results of the prior commands.

zbook said:

1) boot to the WIndows 10 iso
2) open command prompt
Please use a camera to take pictures and post images into the thread.
The images of the commands and results will be useful for additional commands.
3) type these commands:
4) c:
5) dir
6) d:
7) dir
8) bcdedit /enum
9) bcdedit | find "osdevice"
10) dism /image:c:\ /cleanup-image /revertpendingactions
11) reboot
12) open command prompt
13) sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
14) chkdsk /f C:
15) reboot
16) plan registry backup repair if the above does not fix the problem

Thanks for the advice, but before I proceed further, I have two questions.

• I wasn't familiar with the DISM command "dism /image:c:\ /cleanup-image /revertpendingactions", so I did some quick research on it, and it's not clear to me why I'd be doing this. Could you explain what the purpose of my executing this particular command would be?
• Although the other commands are familiar to me and simple enough to execute and document, would you please give me some idea as to the way in which you think they are particularly relevant to my issue, and some sense of what the strategy is here?

Thank you.

zbook said:

To fix the boot:

bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd

The commands to backup the registry are available pending the results of the prior commands.

Thanks, but why are we considering these commands at this point?

it appears that the windows update has made the computer unusable.
It is unclear what the update did?
Did it corrupt the operating system, the drive file structure, the registry, the boot partition?
So there are various troubleshooting steps and all are trial and error as so far there is no established fix.
The earlier windows RE commands were to revertpending actions, fix the operating system, fix the drive file system.
The steps that were not yet performed were to fix the boot and to fix or repair the registry.
The above commands are the methods to fix the boot.
After that will be the registry fix.
The steps are easier to post if there are images of the commands and results from the previous steps.

Siv said:

If you can get into safe mode by powering down the PC using the power button held in for 5 seconds, repeat that 3 times and it will on the 3rd attempt take you into the recovery options.

Thanks, but as I mentioned earlier, I did this power on/off method four times, and it did not take me to the recovery options menu--went straight to the desktop.