Keyboard and mouse not recognized after boot-up!

devnull,

Sorry I was hoping the power lead idea might have worked for you.
Hopefully Dell Support will come through with a fix!

Siv

Siv said:

devnull,
Sorry I was hoping the power lead idea might have worked for you.

Well, it sorta worked---at least it enabled me to actually run System Restore, whereas previously I was unable to do that.

Greetings folks,

As of yesterday I have ran into the exact same problem as devnull...

... And I found a solution that worked for me.

This is where I got the information from:
Recent Windows 10 Update breaks USB Mouse and Keyboard on Dell 3040 - Page 2 - Windows 10 Support

Here is the step by step "guide" i used to fix the problem:

Step 1
Do the 3x power off thing to get to your system restore menu

Step 2
Get the command prompt going

Step 3
Type: Bcdedit /enum

Step 4
Find: osdevice
and see what drive it is set to. With me it was drive g: but it may be something different on your computer

Step 5
Type: Dism /Image:G:\ /Remove-Package /PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Note that I used Image:G because my osdevice was set to that drive. Refer to step 4 to see what yours is.

Step 6
After this is finished, shut down your pc via the winre menu and start it up again.

Step 7
Pray to whatever diety you believe in that this fixed the issue like it did for me.

Additionally, I disabled windows update until they fixed the issue.

BTW, I'll mention that the problem that I had booting to a thumb drive a few days ago was *not* due to the necessary USB 3.0 drivers failing to load during the boot process; rather, it was due to some sort of problem with the files on the thumb drive. Yesterday I used the Windows media creation tool to recreate the appropriate files from scratch, and now I am able to boot from the USB 3.0 thumb drive.

This doesn't solve the non-functioning keyboard and mouse problem, but I thought that I should mention it, for the sake of clarity.

devnull said:

BTW, I'll mention that the problem that I had booting to a thumb drive a few days ago was *not* due to the necessary USB 3.0 drivers failing to load during the boot process; rather, it was due to some sort of problem with the files on the thumb drive. Yesterday I used the Windows media creation tool to recreate the appropriate files from scratch, and now I am able to boot from the USB 3.0 thumb drive.

This doesn't solve the non-functioning keyboard and mouse problem, but I thought that I should mention it, for the sake of clarity.

I know this won't help many without a shop or extra spare computers with ps/2 but here goes.

I have fixed 3 so far by the following:

Pull the drive, place drive into pc with ps/2 port, boot up using ps/2 kb and mouse, and then uninstall the update in question.... IT WILL HANG at 75% (let the first one go overnight) just hit cancel and shut down. put drive back in old pc, itll restart itself a couple times, then you'll have your kb and mouse back!

REMEMBER if you boot with UEFI you will need a UEFI pc with ps2, same with legacy boot, needs to be a pc with legacy!

themillen said:

I know this won't help many without a shop or extra spare computers with ps/2 but here goes.

I have fixed 3 so far by the following:

Pull the drive, place drive into pc with ps/2 port, boot up using ps/2 kb and mouse, and then uninstall the update in question.... IT WILL HANG at 75% (let the first one go overnight) just hit cancel and shut down. put drive back in old pc, itll restart itself a couple times, then you'll have your kb and mouse back!

REMEMBER if you boot with UEFI you will need a UEFI pc with ps2, same with legacy boot, needs to be a pc with legacy!

Wouldn't this need to be an identical computer to the ones you are having troubles with? Normally booting up in different hardware will cause a blue screen??

Siv

Siv said:

Wouldn't this need to be an identical computer to the ones you are having troubles with? Normally booting up in different hardware will cause a blue screen??
Siv

Not windows 10, that's actually one of the best parts about it, youll get the normal first boot up of 10's "Getting things ready" while it adjusts to new hardware.

Flying Dutchy said:

Greetings folks,

As of yesterday I have ran into the exact same problem as devnull...

... And I found a solution that worked for me.

This is where I got the information from:
Recent Windows 10 Update breaks USB Mouse and Keyboard on Dell 3040 - Page 2 - Windows 10 Support

Here is the step by step "guide" i used to fix the problem:

Step 1
Do the 3x power off thing to get to your system restore menu

Step 2
Get the command prompt going

Step 3
Type: Bcdedit /enum

Step 4
Find: osdevice
and see what drive it is set to. With me it was drive g: but it may be something different on your computer

Step 5
Type: Dism /Image:G:\ /Remove-Package /PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Note that I used Image:G because my osdevice was set to that drive. Refer to step 4 to see what yours is.

Step 6
After this is finished, shut down your pc via the winre menu and start it up again.

Step 7
Pray to whatever diety you believe in that this fixed the issue like it did for me.

Additionally, I disabled windows update until they fixed the issue.

WOW! We have a winner folks!!!!! This absolutely kills my solution, just fixed 2 more (with UEFI since i haven't had time to bring my board from home to the shop with both UEFI and ps2) UEFI boots with this! /bow!!!!!

devnull, give this a shot, im 2/2 so far, be sure if you get an error, try again i must've fudged typing it out the first time!

themillen said:

Not windows 10, that's actually one of the best parts about it, youll get the normal first boot up of 10's "Getting things ready" while it adjusts to new hardware.

Well you learn something every day, thanks for the tip, I would have thought it would kick off if you tried that in a different hardware based PC!

Siv

Siv said:

Well you learn something every day, thanks for the tip, I would have thought it would kick off if you tried that in a different hardware based PC!
Siv

Yup, super helpful when selling a customer on a new/er pc, i just upgrade their existing one from 7->10 and throw their hdd in! The only thing is, if it's an oem activation of windows, you will need a key to activate, but those are cheap nowadays from certain places!