Keyboard and mouse not recognized after boot-up! Solved

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  1.    21 Feb 2018 #71

    clam1952 said: View Post
    A Random thought, try plugging a second mouse into another USB port after the system is up and running.
    Thanks, I tried that, but it did not work.
      My ComputerSystem Spec


  2. Posts : 10
    Windows 10 V1709
       21 Feb 2018 #72

    devnull said: View Post
    Yes, they are functional in the BIOS; if they (or the keyboard, at least) were not, I wouldn't have been able to get into the BIOS in the first place, as the F2 key function is required for that. It's only in Windows that the keyboard and mouse are non-functional.
    Does the mouse go off if you are in safe mode? The normal fix for this if you can't get in via remote desktop is to let it boot into the O/S then power down by holding in the power button for 5 seconds and then reboot, when you have done this 3 times you will get the recovery options where if you go into the advanced recovery you should be able to either do a system restore or boot into safe mode. Usually in safe mode you are running with the default drivers (not the ones that you get when you are running Windows normally so your mouse and keyboard should work at that point). When in there you can get to Programs & Features >> View Installed Updates and then uninstall the KB4074588 update and then reboot and all should be well.

    Siv
      My ComputerSystem Spec

  3.    21 Feb 2018 #73

    Siv said: View Post
    Does the mouse go off if you are in safe mode? The normal fix for this if you can't get in via remote desktop is to let it boot into the O/S then power down by holding in the power button for 5 seconds and then reboot, when you have done this 3 times you will get the recovery options where if you go into the advanced recovery you should be able to either do a system restore or boot into safe mode.
    Thanks, but as I mentioned earlier, the power on/off three times method does not work on my PC. I've tried it a few times in the last couple of days, even doing it four times (as a Dell tech suggested to me yesterday) instead of three, and it still just boots straight to the desktop.

    I can, however, use the bootable disc created by Msft's Media Creation Tool for Win 10 to access troubleshooting tools, including System Restore (which won't work in this case---more on that momentarily) and the Command prompt. As I mentioned in a previous post, when I tried to open System Restore from the bootable disc, I got an error message telling me that I needed to specify a particular Windows installation, restart my PC, etc., which doesn't make sense in my situation. And today, another Dell tech walked me through a process using the Command line (accessed from the same bootable disc) that was supposed to list recent updates and then allow me to uninstall the problematic update, but that did not work, either, because the problematic update was not listed, and another command the tech tried in order to work around that problem did not do what was expected, either.
      My ComputerSystem Spec


  4. Posts : 10
    Windows 10 V1709
       21 Feb 2018 #74

    devnull said: View Post
    Thanks, but as I mentioned earlier, the power on/off three times method does not work on my PC. I've tried it a few times in the last couple of days, even doing it four times (as a Dell tech suggested to me yesterday) instead of three, and it still just boots straight to the desktop.

    I can, however, use the bootable disc created by Msft's Media Creation Tool for Win 10 to access troubleshooting tools, including System Restore (which won't work in this case---more on that momentarily) and the Command prompt. As I mentioned in a previous post, when I tried to open System Restore from the bootable disc, I got an error message telling me that I needed to specify a particular Windows installation, restart my PC, etc., which doesn't make sense in my situation. And today, another Dell tech walked me through a process using the Command line (accessed from the same bootable disc) that was supposed to list recent updates and then allow me to uninstall the problematic update, but that did not work, either, because the problematic update was not listed, and another command the tech tried in order to work around that problem did not do what was expected, either.
    Blimey, you really are stuffed, I have never seen the 3 power down tecnnique not work. I think I would take your HDD out and attach it to another pc with a USB connector and copy your stuff off to a backup and then wipe it and start again. It definitely sounds like your installation is borked.

    Siv
      My ComputerSystem Spec

  5.    21 Feb 2018 #75

    Siv said: View Post
    Blimey, you really are stuffed, I have never seen the 3 power down tecnnique not work. I think I would take your HDD out and attach it to another pc with a USB connector and copy your stuff off to a backup and then wipe it and start again. It definitely sounds like your installation is borked.



    Siv
    ALSO: to be clear, issue persists in safe mode, this is a semi-wide spread issue, i run a shop as well as another user reported in here and we have several.

    MS pushed an update that borked USB, they fixed it shortly after but those that were pushed the original update were screwed. I have 2 things to try today (one without UEFI install, which in theory would be easier, one with, which is a pita)
      My ComputerSystem Spec


  6. Posts : 10
    Windows 10 V1709
       21 Feb 2018 #76

    themillen said: View Post
    ALSO: to be clear, issue persists in safe mode, this is a semi-wide spread issue, i run a shop as well as another user reported in here and we have several.

    MS pushed an update that borked USB, they fixed it shortly after but those that were pushed the original update were screwed. I have 2 things to try today (one without UEFI install, which in theory would be easier, one with, which is a pita)
    Which update fried USB was that the KB4074588 patch as that seems to be the one that has caused me most grief on systems I am fixing?

    I had one tonight and I had a real issue getting to the Advanced repair menu becuase holding in the power button didn't work because the machine has a fast SSD Windows was shutting down cleanly before the mobo responded to the 5 second power button down. I figured out how to do it in the end I just let it boot to the login screen and thenn just pulled the power. When I repeated that 3 times it did then get me into the recovery menu. I found that in Safe Mode the mouse & keyboard were still disabled so I could not remove the patch. However going down the System restore option did work and once I restored to before the 14th February KB4074588 patch the machine then booted up OK and both keyboard and mouse were working. I then went into the advanced Windows updates section and put a 365 day delay on feature updates and a 35 day delay on other updates and paused Windows Updating for 30 days. Hopefully by then this bloody patch will be fixed and when the PC installs it, it won't bork the keyboard and mouse!!

    Siv
      My ComputerSystem Spec

  7.    21 Feb 2018 #77

    Siv said: View Post
    Which update fried USB was that the KB4074588 patch as that seems to be the one that has caused me most grief on systems I am fixing?

    I had one tonight and I had a real issue getting to the Advanced repair menu becuase holding in the power button didn't work because the machine has a fast SSD Windows was shutting down cleanly before the mobo responded to the 5 second power button down. I figured out how to do it in the end I just let it boot to the login screen and thenn just pulled the power. When I repeated that 3 times it did then get me into the recovery menu. I found that in Safe Mode the mouse & keyboard were still disabled so I could not remove the patch. However going down the System restore option did work and once I restored to before the 14th February KB4074588 patch the machine then booted up OK and both keyboard and mouse were working. I then went into the advanced Windows updates section and put a 365 day delay on feature updates and a 35 day delay on other updates and paused Windows Updating for 30 days. Hopefully by then this bloody patch will be fixed and when the PC installs it, it won't bork the keyboard and mouse!!

    Siv
    Thank you for this very useful post. I have an SSD and, having tried the standard power-on/off-3-times method without success, I was eager to try your method. Here's what happened:

    • I pulled the power cable, let the PC power off, restarted it, and it booted, after only one on/off cycle, to the troubleshooting/recovery menu that the standard power-on/off-3-times method had failed to reach. Kudos to you for that!
    • The menu I then saw was somewhat different than the one I saw when I had booted up from a disc created with the Win 10 Media Creation Tool, but I navigated to System Restore, and clicked on its icon, and---unlike what had happened (an error message) with the Media Creation Tool disc---this time the System Restore app opened correctly, and I was able to initiate the process to restore to a previous restore point. I thought my troubles were over, but, not so fast . . .
    • I chose a restore point for February 7, and though the process completed ("finalized"), it failed---I got an error message saying that the restore could not be completed and that no files had been changed.
    • So, I chose the restore point for February 14, prior to the offending "Critical Update" of that day. Same thing happened---the process proceeded normally and was finalized but ultimately returned an error message indicating failure.


    So close, but yet so far!

    Thanks again for your good post, Siv. Though System Restore failed me this time, it's very good to know your power-cable-pulling workaround for SSDs. If only I could get System Restore to work!
      My ComputerSystem Spec

  8.    21 Feb 2018 #78

    I just received an email from a Dell tech whom I'd worked with on this issue using the Command line earlier today. The tech instructed me to do as follows:

    I would request you to please follow the below steps to resolve the issue :-
    Boot to Windows Recovery environment and attempt a system restore. If System Restore is not available , follow the below steps.
    • Boot to Winre-- Select Troubleshoot -- Advanced Options -- Command Prompt
    • In the command prompt window type – “ dism /Online /Get-Packages /Format:Table “
    • Look for and entry starting with “Package_for_KB4074588…….”
    • If the entry is listed type – “ dism /Online /Remove-Package /PackageName:Package_for_ KB4074588……./quiet /norestart


    I need to say that this did *not* work for me (par for the course!)---I got an error message---but I offer it here in the event that it may work for someone else.
      My ComputerSystem Spec


  9. Posts : 10
    Windows 10 V1709
       21 Feb 2018 #79

    devnull said: View Post
    I just received an email from a Dell tech whom I'd worked with on this issue using the Command line earlier today. The tech instructed me to do as follows:

    I would request you to please follow the below steps to resolve the issue :-
    Boot to Windows Recovery environment and attempt a system restore. If System Restore is not available , follow the below steps.
    • Boot to Winre-- Select Troubleshoot -- Advanced Options -- Command Prompt
    • In the command prompt window type – “ dism /Online /Get-Packages /Format:Table “
    • Look for and entry starting with “Package_for_KB4074588…….”
    • If the entry is listed type – “ dism /Online /Remove-Package /PackageName:Package_for_ KB4074588……./quiet /norestart


    I need to say that this did *not* work for me (par for the course!)---I got an error message---but I offer it here in the event that it may work for someone else.
    devnull,

    Did you check that the keyboard is not working again as I had the same issue with another PC where the system restore failed but I found that the keyboard and mouse were working even though the restore failed??

    Siv
      My ComputerSystem Spec

  10.    21 Feb 2018 #80

    Siv said: View Post
    devnull,

    Did you check that the keyboard is not working again as I had the same issue with another PC where the system restore failed but I found that the keyboard and mouse were working even though the restore failed??

    Siv
    Yeah, I remembered that, thanks, but my keyboard and mouse are still *not* working.

    Re my lack of success with the Command line approach to deleting the update, I've written back to Dell and will preport back here if they provide me with new info.
      My ComputerSystem Spec


 
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