Windows 10: Keyboard and mouse not recognized after boot-up! Solved

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  1. Posts : 16,569
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #61

    These commands can be ran in the Windows PE (Windows 10 iso advanced troubles shooting menu)
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  2.    20 Feb 2018 #62

    zbook said: View Post
    it appears that the windows update has made the computer unusable.
    It is unclear what the update did?
    Did it corrupt the operating system, the drive file structure, the registry, the boot partition?
    So there are various troubleshooting steps and all are trial and error as so far there is no established fix.
    OK, we don't know exactly what the update did, but the PC is in fact booting normally, so it's not clear to me why we'd be using the boot commands to "fix" the master boot record and so forth. And while there is no "established fix", we do know that in similar cases (reported here and elsewhere) uninstalling a particular, recent update resolved the issue. So, given that the PC is booting normally and given that the uninstalling of a particular, recent update resolved the issue, it seems to me that the these other approaches are not especially apt. Perhaps I'm wrong about this, but I am reluctant to proceed with this course of action at this point. And I'm still not seeing the relevance of the "dism /image:c:\ /cleanup-image /revertpendingactions" command.
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  3. Posts : 16,569
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #63

    Okay. The only other option that could be worth a shot is a registry repair.
    Other than that you could attempt boot rescue or wait for a Microsoft update.
    Boot rescue gives you many options and @dalchina knows it well.
    The Registry method either works or it doesn't.
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  4.    20 Feb 2018 #64

    zbook said: View Post
    Okay. The only other option that could be worth a shot is a registry repair.
    Other than that you could attempt boot rescue or wait for a Microsoft update.
    Boot rescue gives you many options and @dalchina knows it well.
    When you say "boot rescue", are you referring to a bootable WinRE disc?
      My ComputerSystem Spec

  5.   My ComputerSystem Spec

  6.    21 Feb 2018 #66

    devnull said: View Post
    Ed, in reply to your points:

    1. I am *not* able to get to the BIOS config screen, because my keyboard is not being recognized. Is there any way to get around this?
    I am not following this discussion in detail, so maybe what I say is nonsense for you. I notice that the topic changes from difficulties in the bios screen to difficulties with a Windows update. I donot see why a Windows update caused your problems with mouse and keyboard when in the Bios. At my PC both are already activated during the Bios startup.
    Once I had serious difficulties with booting, and I had to go to a repair shop. It turned out that the bios firmware was corrupted and they flashed a new -and even more recent- bios firmware. Thereafter, everything worked fine again.
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  7.    21 Feb 2018 #67

    PiKo said: View Post
    I notice that the topic changes from difficulties in the bios screen to difficulties with a Windows update. I donot see why a Windows update caused your problems with mouse and keyboard when in the Bios.
    The main problem from the beginning has been that my USB keyboard and mouse had suddenly become non-funtional. My problem accessing the BIOS was secondary and was resolved a few days ago. The main problem, which we now know is the result of a recent Windows update affecting me and many others, persists.
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  •    21 Feb 2018 #68

    A Random thought, try plugging a second mouse into another USB port after the system is up and running.
      My ComputersSystem Spec

  •    21 Feb 2018 #69

    devnull said: View Post
    The main problem from the beginning has been that my USB keyboard and mouse had suddenly become non-funtional. My problem accessing the BIOS was secondary and was resolved a few days ago. The main problem, which we now know is the result of a recent Windows update affecting me and many others, persists.
    Still my question: are mouse and keyboard now functional when in the bios? If not, can you then expect they become functional during Windows boot?
      My ComputerSystem Spec

  •    21 Feb 2018 #70

    PiKo said: View Post
    Still my question: are mouse and keyboard now functional when in the bios? If not, can you then expect they become functional during Windows boot?
    Yes, they are functional in the BIOS; if they (or the keyboard, at least) were not, I wouldn't have been able to get into the BIOS in the first place, as the F2 key function is required for that. It's only in Windows that the keyboard and mouse are non-functional.
      My ComputerSystem Spec


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