Keyboard and mouse not recognized after boot-up! Solved

Page 6 of 11 FirstFirst ... 45678 ... LastLast

  1. Posts : 21,401
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #51

    1) boot to the WIndows 10 iso
    2) open command prompt
    Please use a camera to take pictures and post images into the thread.
    The images of the commands and results will be useful for additional commands.
    3) type these commands:
    4) c:
    5) dir
    6) d:
    7) dir
    8) bcdedit /enum
    9) bcdedit | find "osdevice"
    10) dism /image:c:\ /cleanup-image /revertpendingactions
    11) reboot
    12) open command prompt
    13) sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
    14) chkdsk /f C:
    15) reboot
    16) plan registry backup repair if the above does not fix the problem
      My ComputerSystem Spec

  2.    20 Feb 2018 #52

    Update: We forced RDP through the domain and were able to remote in


    We forced RDP from the domain controller. I then remoted in and removed the update. Then it had be reboot and I had access to USB. However, within a minute the update had loaded and installed again. I rebooted and the update is there but the Keyboard and mouse work.
    I paused Updates for 30 days and set it up to force approval for all updates before installing.
    I also found that the reason that my restore points did not work was that the size set aside for restore points had been moved to 0%. I had to increase that to 25% then it allowed me to make a new restore point.

    I HATE Windows 10!

    We still have no solution for the computers that were in a workgroup that do not have RDP enabled.
      My ComputerSystem Spec

  3.    20 Feb 2018 #53

    zbook said: View Post
    1) boot to the WIndows 10 iso
    2) open command prompt
    Please use a camera to take pictures and post images into the thread.
    The images of the commands and results will be useful for additional commands.
    3) type these commands:
    4) c:
    5) dir
    6) d:
    7) dir
    8) bcdedit /enum
    9) bcdedit | find "osdevice"
    10) dism /image:c:\ /cleanup-image /revertpendingactions
    11) reboot
    12) open command prompt
    13) sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
    14) chkdsk /f C:
    15) reboot
    16) plan registry backup repair if the above does not fix the problem
    We tried SFC and Checkdisk on each of the computers we have here and it failed in every case.
      My ComputerSystem Spec


  4. Posts : 10
    Windows 10 V1709
       20 Feb 2018 #54

    If you can get into safe mode by powering down the PC using the power button held in for 5 seconds, repeat that 3 times and it will on the 3rd attempt take you into the recovery options.

    In "advanced" you should be able to get into Safe Mode. Once in Safe Mode go into Control Panel >> Programs & Features >> "View installed Updates".

    Once there find "Security Update for Microsoft Windows (KB4074588)" and select it. Once selected click "Uninstall" from teh bar at the top of the list or right click it and select "Uninstall". When it starts the uninstall it will reboot your PC.

    On the machines I had this issue with the unsinstall failed and didn't actually remove it, but on starting back up after that i found that it had undone whatever it had done that disabled the keyboard and mouse drivers and I was then able to use the PCs again.

    Siv
      My ComputerSystem Spec

  5.    20 Feb 2018 #55

    Thank God for RDP. It's saved my bacon many times when I was otherwise locked out of various PCs. Glad it worked for (at least some of) you, too.
    --Ed--
      My ComputersSystem Spec


  6. Posts : 21,401
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #56

    Images of the commands and results are needed for the above commands/switches as the drive letter is important for each of the commands.

    To fix the boot:

    bootrec /fixmbr
    bootrec /fixboot
    bootrec /scanos
    bootrec /rebuildbcd

    The commands to backup the registry are available pending the results of the prior commands.
      My ComputerSystem Spec

  7.    20 Feb 2018 #57

    zbook said: View Post
    1) boot to the WIndows 10 iso
    2) open command prompt
    Please use a camera to take pictures and post images into the thread.
    The images of the commands and results will be useful for additional commands.
    3) type these commands:
    4) c:
    5) dir
    6) d:
    7) dir
    8) bcdedit /enum
    9) bcdedit | find "osdevice"
    10) dism /image:c:\ /cleanup-image /revertpendingactions
    11) reboot
    12) open command prompt
    13) sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
    14) chkdsk /f C:
    15) reboot
    16) plan registry backup repair if the above does not fix the problem
    Thanks for the advice, but before I proceed further, I have two questions.

    • I wasn't familiar with the DISM command "dism /image:c:\ /cleanup-image /revertpendingactions", so I did some quick research on it, and it's not clear to me why I'd be doing this. Could you explain what the purpose of my executing this particular command would be?
    • Although the other commands are familiar to me and simple enough to execute and document, would you please give me some idea as to the way in which you think they are particularly relevant to my issue, and some sense of what the strategy is here?


    Thank you.
      My ComputerSystem Spec

  8.    20 Feb 2018 #58

    zbook said: View Post
    To fix the boot:

    bootrec /fixmbr
    bootrec /fixboot
    bootrec /scanos
    bootrec /rebuildbcd

    The commands to backup the registry are available pending the results of the prior commands.
    Thanks, but why are we considering these commands at this point?
      My ComputerSystem Spec


  9. Posts : 21,401
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #59

    it appears that the windows update has made the computer unusable.
    It is unclear what the update did?
    Did it corrupt the operating system, the drive file structure, the registry, the boot partition?
    So there are various troubleshooting steps and all are trial and error as so far there is no established fix.
    The earlier windows RE commands were to revertpending actions, fix the operating system, fix the drive file system.
    The steps that were not yet performed were to fix the boot and to fix or repair the registry.
    The above commands are the methods to fix the boot.
    After that will be the registry fix.
    The steps are easier to post if there are images of the commands and results from the previous steps.
      My ComputerSystem Spec

  10.    20 Feb 2018 #60

    Siv said: View Post
    If you can get into safe mode by powering down the PC using the power button held in for 5 seconds, repeat that 3 times and it will on the 3rd attempt take you into the recovery options.
    Thanks, but as I mentioned earlier, I did this power on/off method four times, and it did not take me to the recovery options menu--went straight to the desktop.
      My ComputerSystem Spec


 
Page 6 of 11 FirstFirst ... 45678 ... LastLast

Related Threads
Keyboard & Mouse: Acer Desktop Ever since I would say, the past upgrade for Windows 10, my mom's Acer desktop's keyboard has been really laggy. For example, when I go to wake it from sleep to unlock it, the keyboard's Number lock and Caps lock...
When I start the computer it runs well with mouse and keyboard live until Windows 10 starts when both go dead.n Of course cannot control anything. This is after Evaluation copy build 15063v2 shows at foor of right bottom. I have tried F10 but...
Hi, no USB mouse is anymore recognized by the windows 10 No Drivers visible in Device Manager for USB mouse s No System Restore points available Plugging in other USB devices gives them power, but no USB sticks are recognized I...
My setup: Intel i5 with 4Gb Ram with Nvidia GeForce GT 610 video card, 64Gb SSD (Win7), 330 Gb hdd (Win Vista), and 1Tb hdd. I've been running Win7/Vista for several years now, and decided to upgrade to 10 as some of the new software I want won't...
I use left handed mouse, and swapping left / buttons works OK. I also set the wheel button to be "double click". But the wheel button brings up the context menu instead of double click. If I change to right hand mouse, the wheel button gives double...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:41.
Find Us