Keyboard and mouse not recognized after boot-up! Solved

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  1.    19 Feb 2018 #31

    clam1952 said: View Post
    Got a PS2 mouse port and a PS2 mouse? That's how I got into device manager without a working USB mouse.
    No, I don't have a PS/2 port, but thanks anyway.
      My ComputerSystem Spec

  2.    19 Feb 2018 #32

    I'm having the same problem, my usb mouse is not being recognized.
    The mouse lights up with the red light that is installed on it. When I move it, the light becomes brighter as it should, but the cursor doesn't move over the screen, nor does clicking do any good.
    The driver has a yellow triangle next to it, and it says that there are no drivers available.
    When I check to update the driver, it says the most recent drivers are already installed.
    I'm using an Asus laptop, I tried using my other mouse from my desktop, but that one doesn't work either.
    How do we fix this? It all started happening after an unscheduled update about 2 or 3 days ago!
      My ComputerSystem Spec

  3.    19 Feb 2018 #33

    I've now tried to reach System Restore by booting from two Windows discs:

    • the first disc has installation media files created using the media creation tool, as described in the section "Use installation media to restore or reset your PC" here;
    • the second disc has the Win 10 Pro installation files that I saved during the download process when I purchased Win 10 from the Microsoft Store last year.


    The Microsoft webpage linked to above, and relating to my first disc, says:
    "Select Repair your computer. On the Choose an option screen, select Troubleshoot. From there, you can:Restore from a system restore point by selecting Advanced options > System Restore." However, when I selected (via a slightly different path, as the path described above was not actually presented to me) "System Restore", I received an error message telling me that I needed to "specify which Windows installation to restore" and to "restart this computer, select an operating system, and then select System Restore"---all of which I am *unable* to do. Does anyone know why I would have gotten this error message?

    When I tried to boot from the second disc---which I created using Windows Disc Image Burner to burn the Microsoft Store download installation files, which I've verified as being bootable on another PC earlier today, when the files were on my thumb drive (which is *not* accessible in my PC's BIOS or Boot Menu)---I could not do so, as the disc did not show up in the BIOS or Boot Menu, even when I used the "File Browser" option that allows you to add a media source. So, I opened diskmgmt, and saw that the file system is UDF (unlike the thumb drive, which was FAT32). UDF is evidently not bootable, in this situation, at least, so, what should I have done differently so that the disc would be bootable?

    Thanks!
      My ComputerSystem Spec

  4.   My ComputerSystem Spec


  5. Posts : 10
    Windows 10 V1709
       19 Feb 2018 #35

    If you have another PC on the same network with a working keyboard and mouse you can try using remote desktop and log into the PC remotely and then go to Control Panel >> Programs & Features >> "View installed updates" - locate the KB4074588 update, select it and then select "Uninstall".

    If the update will uninstall it will fix it, if like the ones I did it fails at about the 45% point after re-booting when it reverts back and says it didn't remove the update, I found that even though it failed to uninstall, the mouse and keyboard had been put back.
      My ComputerSystem Spec

  6.    19 Feb 2018 #36

    Siv said: View Post
    If you have another PC on the same network with a working keyboard and mouse you can try using remote desktop and log into the PC remotely and then go to Control Panel >> Programs & Features >> "View installed updates" - locate the KB4074588 update, select it and then select "Uninstall".

    If the update will uninstall it will fix it, if like the ones I did it fails at about the 45% point after re-booting when it reverts back and says it didn't remove the update, I found that even though it failed to uninstall, the mouse and keyboard had been put back.
    I have another PC (Win 8.1 Pro) in my house, but they're not networked. Also, I have Remote Desktop disabled on my PC.

    I am very interested in the information provided in your post, though, because it certainly tends to confirm my hypothesis that a recent Windows update caused the problem. So, thank you.
      My ComputerSystem Spec


  7. Posts : 21,401
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #37

    Windows updates have been causing problems with peripherals.
    As Siv noted see if removing: KB407588 fixes the problem.

    This is a link where they had success after removing the Windows update:

    Mouse listed as
      My ComputerSystem Spec

  8.    20 Feb 2018 #38

    Thanks, but as I have neither functioning input devices nor remote access, I am not able to uninstall the update.
      My ComputerSystem Spec


  9. Posts : 21,401
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #39

    See if you can get into safe mode by using the hardware method.
    Then when in safe mode see if you can use either the keyboard or mouse.
    If you cannot get into safe mode see if you can get into the bios.
    If you can somehow get into the bios you can then modify the boot order.
    If all of the above fail see if you can get either a mouse or keyboad that do not use USB and use PS/2 port.
    Perhaps a PS/2 port may give you a working keyboard or mouse.

    The hardware method to the windows advanced troubleshooting menu is:
    a) power on and as soon as you see the microsoft icon power off.
    b) power on again and as soon as you see the microsoft icon power off.
    c) this is the third power on and this time let it advance to:
    preparing automatic repair
    diagnosing your PC
    advanced troubleshooting menu
    If the mouse and/or keyboard do not work when in safe mode then see if you can find PS/2 peripherals.
      My ComputerSystem Spec

  10. AndreTen's Avatar
    Posts : 15,160
    Windows 10 (Pro and Insider Pro)
       20 Feb 2018 #40

    Zbook, Thread starter doen't have PS2 ports on his computer. More and more this seems like mission impossible.

    Perhaps time to consider making backup, but computer refuses to boot from USB. Perhaps make the DVD from Kyhi's rescue disk, start Macrium -> make backup image on external drive. Then install fresh copy of Windows on hard drive, mount image and restore files.
      My ComputersSystem Spec


 
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