Windows 10: Problems with volume key on an Asus Laptop

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  1.    17 Feb 2018 #1

    Problems with volume key on an Asus Laptop

    Hi I am having other issues on my uncles computer. He has an Asus Laptop windows 10 64 bit 4 gigs memory.

    When I go to top of laptop where volume is and try to tap the key it causes the screen to move not turn the volume up or down. It is weird. It should be able to turn volume up and or down. So somehow the computer crosses wires.

    Does anyone know how to fix this issue?
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,670
    Windows 10 Pro x64 Build 1803
       17 Feb 2018 #2

    Hi Hisbeauty4ashes

    You are likely missing the ATK utility. Head to Asus support. Look up drivers for his device. You should see one labelled ATK

      My ComputerSystem Spec

  3.    17 Feb 2018 #3

    Hi Ken when I go o Asus and look up his computer it is weird it takes me to some page advertising his computer. I was trying to do that last night. Argh! It has been a headache.
      My ComputerSystem Spec

  4.    17 Feb 2018 #4

    Post the model number of the laptop (complete).
      My ComputerSystem Spec

  5.    17 Feb 2018 #5

    Ok I am frustrated I tried doing it again! When I asked for drivers it took me to where they advertise the product. This is ridiculous! Model number is X551MAV
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 10,670
    Windows 10 Pro x64 Build 1803
       17 Feb 2018 #6
      My ComputerSystem Spec

  7. Caledon Ken's Avatar
    Posts : 10,670
    Windows 10 Pro x64 Build 1803
       17 Feb 2018 #7

    Just checked...sorry should have done before hand.

    Select 8.1 as operating system. For 10 they don't list.
      My ComputerSystem Spec

  8.    17 Feb 2018 #8

    Ok I made it to drivers finally Model number is X551MAV I cannot find the drivers you are talking about though scanning the page now.
      My ComputerSystem Spec

  9.    17 Feb 2018 #9

    They have 10 64 bit They switched to because he upgraded to windows 10 This is already installed and it is not working obviously on windows 8.1 they have the TDk utility for 8.1


    Version V3.13.00042015/08/3114.07 MBytesASUS Splendid (For Windows 10 Upgrade)
    ASUS Splendid gives you a great visual experience by different contextual modes.
    Please update ASUS Splendid to v3.11.0001 or newer to avoid compatibility problems caused by upgrading to Windows 10.

      My ComputerSystem Spec

  10.    17 Feb 2018 #10

    This is the other one I find for windows 10 upgrade

    Version V4.0,52015/07/2350.29 MBytesASUS Smart Gesture (For Windows 10 Upgrade)
    ASUS Smart Gesture (Touchpad Driver) provides smoother and more intuitive touchpad experiences.
    To avoid losing ASUS customized gestures due to compatibility issue after upgrade to Windows 10, please update ASUS Smart Gesture to v4.0.5 or above.
      My ComputerSystem Spec

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