Problems with volume key on an Asus Laptop

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  1. Posts : 42
    Windows 10
       #1

    Problems with volume key on an Asus Laptop


    Hi I am having other issues on my uncles computer. He has an Asus Laptop windows 10 64 bit 4 gigs memory.

    When I go to top of laptop where volume is and try to tap the key it causes the screen to move not turn the volume up or down. It is weird. It should be able to turn volume up and or down. So somehow the computer crosses wires.

    Does anyone know how to fix this issue?
      My Computer


  2. Posts : 30,117
    Windows 11 Pro x64 Version 23H2
       #2

    Hi Hisbeauty4ashes

    You are likely missing the ATK utility. Head to Asus support. Look up drivers for his device. You should see one labelled ATK


    Ken
      My Computer


  3. Posts : 42
    Windows 10
    Thread Starter
       #3

    Hi Ken when I go o Asus and look up his computer it is weird it takes me to some page advertising his computer. I was trying to do that last night. Argh! It has been a headache.
      My Computer


  4. TV2
    Posts : 2,221
    W10 Pro 22H2
       #4

    Post the model number of the laptop (complete).
      My Computers


  5. Posts : 42
    Windows 10
    Thread Starter
       #5

    Ok I am frustrated I tried doing it again! When I asked for drivers it took me to where they advertise the product. This is ridiculous! Model number is X551MAV
      My Computer


  6. Posts : 30,117
    Windows 11 Pro x64 Version 23H2
       #6
      My Computer


  7. Posts : 30,117
    Windows 11 Pro x64 Version 23H2
       #7

    Just checked...sorry should have done before hand.

    Select 8.1 as operating system. For 10 they don't list.
      My Computer


  8. Posts : 42
    Windows 10
    Thread Starter
       #8

    Ok I made it to drivers finally Model number is X551MAV I cannot find the drivers you are talking about though scanning the page now.
      My Computer


  9. Posts : 42
    Windows 10
    Thread Starter
       #9

    They have 10 64 bit They switched to because he upgraded to windows 10 This is already installed and it is not working obviously on windows 8.1 they have the TDk utility for 8.1

    Utilities

    Version V3.13.00042015/08/3114.07 MBytesASUS Splendid (For Windows 10 Upgrade)
    ASUS Splendid gives you a great visual experience by different contextual modes.
    Please update ASUS Splendid to v3.11.0001 or newer to avoid compatibility problems caused by upgrading to Windows 10.



      My Computer


  10. Posts : 42
    Windows 10
    Thread Starter
       #10

    This is the other one I find for windows 10 upgrade

    Version V4.0,52015/07/2350.29 MBytesASUS Smart Gesture (For Windows 10 Upgrade)
    ASUS Smart Gesture (Touchpad Driver) provides smoother and more intuitive touchpad experiences.
    To avoid losing ASUS customized gestures due to compatibility issue after upgrade to Windows 10, please update ASUS Smart Gesture to v4.0.5 or above.
      My Computer


 

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