Bluetooth On Off toggle Missing From Settings In Windows 10 Pro

Drew Capp · 14 Feb 2018

I am running Windows 10 pro on a Hp Pro-book Laptop.

I also connect to a monitor with a HDMI cable through my laptop and using a Logitech bluetooth keyboard when using the monitor.

Working all good until the last wave of updates from Windows and now my bluetooth keyboard will not connect to my laptop so I can use the monitor away from the laptop.

After checking the Devices App in Settings in Windows 10 I noticed that the bluetooth On Off toggle has disappeared.

What is there is My keyboard's name and a message saying bluetooth is turned off.
Okay so where do you turn bluetooth on?

I have gone through the Windows Troubleshooter several times and the best Windows can offer is "The drivers are the best for the bluetooth device"

Windows won't uninstall the keyboard either so maybe I try and re-paired the keyboard again to my laptop.

The keyboard will work with my iPad like it should so it is not a issue with the keyboard

Any suggestions please.

dalchina · 14 Feb 2018

Hi, there should be a tile in the Action Centre..

Bluetooth On Off toggle Missing From Settings In Windows 10 Pro-1.png

From the tutorial section
Windows 10 Tutorial Index | Windows 10 Tutorials
- which you're free to browse and search- these may be of interest:
Turn On or Off Bluetooth in Windows 10 | Windows 10 Tutorials
Turn On or Off Bluetooth Notification Area Icon in Windows 10 | Windows 10 Tutorials
Add Bluetooth context menu in Windows 10 | Windows 10 Tutorials
Turn On or Off Sync Apps Between Devices using Bluetooth in Window 10 | Windows 10 Tutorials

Drew Capp · 14 Feb 2018

Hi Dalchina,
Thanks for your reply but the Bluetooth icon has disappeared from the Action Center. I have read that Microsoft are working on the problem of the loss of Bluetooth connection so I have connected a USB keyboard and will wait until a update comes through the windows updates. Thanks again

dalchina · 14 Feb 2018

Have you looked at this which I posted before, which relates to the presence or absence of the tile?
Turn On or Off Bluetooth Notification Area Icon in Windows 10 | Windows 10 Tutorials

Try3 · 15 Feb 2018

Drew,

Go to HP's support section for your model and download then install the Bluetooth driver. That will overwrite whatever corruption is stopping Windows from knowing that you have a Bluetooth card [evidenced by the lack of the on/off switch in Settings, Devices].

Don't simply try using Device manager to check for updates to misbehaving hardware because it cannot tell that the current driver is corrupted so it will just look at its version number and say it is the best version.

Denis