Windows 10: Kobo not recognized by Windows 10

  1.    09 Feb 2018 #1

    Kobo not recognized by Windows 10


    When I plug my Kobo Aura H2O on my computer, absolutely nothing happens. I changed the cable, I changed the usb port, I restarted my computer, I reinitialized my e reader, nothing works. Is there a Genius reading this who can help me? I promise a wine bottle when you come in Québec city!
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,689
    Windows 10 Pro x64 Build 1803
       09 Feb 2018 #2

    Hi lucloup001. Welcome to the TenForums @lucloup001

    When did this issue start?

    Does it coincide with any updates from MS, check update history in settings?

    Does it coincide with any other changes you made, new software, a setting change?

    How did the device normal show in Windows? Did it show in File explore and does it show in Disk Management. (Right click start, left click disk management)

    If you go into Device Manager is anything flagged with Yellow exclamation mark?

    I have not used Kobo Desktop app but have you tried to repair or reload the app?


    Ken
      My ComputerSystem Spec

  3.    09 Feb 2018 #3

    Caledon Ken said: View Post
    Hi lucloup001. Welcome to the TenForums @lucloup001

    When did this issue start?

    Does it coincide with any updates from MS, check update history in settings?

    Does it coincide with any other changes you made, new software, a setting change?

    How did the device normal show in Windows? Did it show in File explore and does it show in Disk Management. (Right click start, left click disk management)

    If you go into Device Manager is anything flagged with Yellow exclamation mark?

    I have not used Kobo Desktop app but have you tried to repair or reload the app?


    Ken
    Hi Ken

    you will not believe what was the problem. I had tried two cables and as they indicated the device was charging, I assumed they were working perfectly. Wrong. I tried a third cable and bingo, it worked. I think even Kobo doesn’t know that a cable can recharge the reader but might not be recognized by windows.
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 10,689
    Windows 10 Pro x64 Build 1803
       09 Feb 2018 #4

    Cool.

    By the way Quebec City is beautiful. Spent a week there.
      My ComputerSystem Spec

  5.    10 Feb 2018 #5

    Caledon Ken said: View Post
    Cool.

    By the way Quebec City is beautiful. Spent a week there.
    You are always welcome in Quebec. Lot of snow now. Cheers
      My ComputerSystem Spec


 

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