Windows 10: Excessive non-random audio popping/static with all media (Win 7/10)

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  1. Posts : 7,008
    Windows 10 Pro x64 Build 1709
       12 Feb 2018 #11

    Definitely can hear it. Crackle, static, speaker rip (I know you don't have speaker but sounds like.)

    Sorry, does this happen from both the front headphone jack and the rear jack.

    What do you the audio set to 2, 2.1, 5.1, etc.

    Are you running or is realtec running any kind of equalizer?

    Did you try with clean boot?
      My ComputerSystem Spec


  2. Posts : 9
    Windows 10 (64 bit)
    Thread Starter
       12 Feb 2018 #12

    Layback Bear
    Do you hear these sound when your not playing a game or music.
    No, if no audio is playing I don't hear anything, it's dead quiet with no background white noise or anything.

    My reason for asking is you might be picking up something from some sort of appliance close by.
    In my first few posts I mentioned I moved three times and currently I am in a room far from any appliance. I have had these issues over three locations and multiple PC builds. I plugged out all my case fans and LEDs and that didn't help.

    To isolate the problem, plug in some speakers and test to see if the noise is still there. I know you state you don't have any speakers.
    Surly some one you know has some speakers you could try.
    Have you tried more than one jack to plug your ear phone into?
    Is your wall outlet a 3 prong outlet? It could be a grounding problem that is inside or outside your computer.
    Are you using a surge protector or is your system plugged directly into the wall socket? Sorry I don't know the electrical code for your country.
    No surge protector yet, it goes directly into the wall and yes it's 3 pronged. I have tried every available audio jack on my PC, my top audio jack seems to be a bit screwy however - lots of static and constant noise without any audio playing.... removed the connector to my motherboard so it's dead and not operational anymore. I thought it could be causing the issue but my USB device and onboard audio still has the same issues playing audio. I can't get speakers still, everyone I know just uses headphones and others I know don't even use PC's anymore.

    fireberd
    A tool that MAY help is the free Resplendence Latency Mon program. It has helped many with audio problems. http://www.resplendence.com/latencymon
    Alright..... ran it for 11 minutes while I was AFK and it says I can handle real-time audio and tasks. ran it again for a bit while doing random tasks and it said I had issues (power managmentment, CPU throttling, BIOS to fix) I am guessing this is normal? I have read LatencyMon is quite sensitive and just loading a web page while it runs can cause spikes. If I am wrong I'll dive deeper into it.

    Caledon Ken
    Sorry, does this happen from both the front headphone jack and the rear jack.
    I have tested the top audio jack and I still had the same problem, I have since unplugged that port from my motherboard completely because it had a lot of interference, lots of constant static and noise without audio even on.

    What do you the audio set to 2, 2.1, 5.1, etc.
    I have it currently on default 2 channel stereo, but I have tested all the settings available on top of the different bit and hz settings.

    Are you running or is realtec running any kind of equalizer?
    None that I know of.. I have tried every setting within the audio driver along with bit rates. Again, it's not just with Realtek installed, it seems to be a bit worse with Realtek drivers installed, but it also affects the standard MS audio drivers and my USB Audio Device which is it's own portable soundcard.

    Did you try with clean boot?
    Yeah, no luck. When I built this PC I bought a new HDD, install Windows 7 on it and instantly noticed issues still from my old build, upgraded to Windows 10 shortly after and still had the problems, reformatted the drive and started again on Windows 7 with the same issues. It's got to be my PSU or the wiring considering it's the only thing I have left over from my old PC, that or these older AMD (or even older ASRock mobos) products have some massive compatibility issues with Windows.
      My ComputerSystem Spec


  3. Posts : 7,008
    Windows 10 Pro x64 Build 1709
       12 Feb 2018 #13

    Well we discussed PSU and you pointed out that your brother has this issue as well and I'm pretty sure you said he had a different PSU.

    Something is really off if the front port is picking up static. Are you and your brother using the same case? and is this a tightly packed case?

    I think we are getting to the point where only one thing is common, the Motherboard. (Of course I think you said you've had two different builds so maybe not)

    If you google your MB and static there should be thousands of hits if this is a production issue.
      My ComputerSystem Spec


  4. Posts : 9
    Windows 10 (64 bit)
    Thread Starter
       12 Feb 2018 #14

    We most definitely own the same case lol which are Antec mid-tower gaming cases https://www.amazon.com/Antec-Nine-Hu.../dp/B000I5JHB0 I am fairly certain he had a lot of interference on his top port as well. I also ain't gonna lie.. the cord situation is a bit of a mess in my case, and from what I remember his too. The main HDD (Windows) is at the very bottom of my case and about 5 or so inches across from the PSU along with a dozen or so wires almost touching the HDD from the PSU.... this actually sounds pretty terrible and stupid and I should probably move things around to make sure that isn't the cause.

    I had HD Audio connected last from my top audio jacks to my motherboard, I will try the AC'97 input as well and see if the older audio codec does anything. I know it's older tech but worth a shot?

    My older build had a Gigabyte GA-MA790X-UD4P GA-MA790X-UD4P (rev. 1.0) | Motherboard - GIGABYTE Global
    of course all builds have ever only had AMD processors.
      My ComputerSystem Spec


  5. Posts : 7,008
    Windows 10 Pro x64 Build 1709
       12 Feb 2018 #15

    Well although you might not find an answer you are zero in on common ground.
      My ComputerSystem Spec


  6. Posts : 9
    Windows 10 (64 bit)
    Thread Starter
       12 Feb 2018 #16

    Well it was at least worth a shot. My wiring is a bit more tidy now.

    I decided to run LatencyMon for around 20 minutes while performing some light tasks (web surfing and listening to the odd song in WMP), figured I throw out some images and logs of the test in hopes there is something nasty in here for the pros to spot. Just to note: I know it says Windows 7 service pack 1, I have had this issue on both 7 and 10 (fully updated), I am just trying to figure it out so I have been going back and forth between the two OS quite a lot lately.

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    ____________________________________________________________________________________________________ _____
    CONCLUSION
    ____________________________________________________________________________________________________ _____
    Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
    LatencyMon has been analyzing your system for 0:21:31 (h:mm:ss) on all processors.


    ____________________________________________________________________________________________________ _____
    SYSTEM INFORMATION
    ____________________________________________________________________________________________________ _____
    Computer name: HELLRAZAH
    OS version: Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
    Hardware: MS-7693, MSI, 970 GAMING (MS-7693)
    CPU: AuthenticAMD AMD FX(tm)-6300 Six-Core Processor
    Logical processors: 6
    Processor groups: 1
    RAM: 7980 MB total


    ____________________________________________________________________________________________________ _____
    CPU SPEED
    ____________________________________________________________________________________________________ _____
    Reported CPU speed: 350 MHz
    Measured CPU speed: 1 MHz (approx.)

    Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

    WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.



    ____________________________________________________________________________________________________ _____
    MEASURED INTERRUPT TO USER PROCESS LATENCIES
    ____________________________________________________________________________________________________ _____
    The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

    Highest measured interrupt to process latency (s): 27929.858806
    Average measured interrupt to process latency (s): 4.849968

    Highest measured interrupt to DPC latency (s): 339.366450
    Average measured interrupt to DPC latency (s): 1.643405


    ____________________________________________________________________________________________________ _____
    REPORTED ISRs
    ____________________________________________________________________________________________________ _____
    Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

    Highest ISR routine execution time (s): 44.156286
    Driver with highest ISR routine execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

    Highest reported total ISR routine time (%): 0.035685
    Driver with highest ISR total time: hal.dll - Hardware Abstraction Layer DLL, Microsoft Corporation

    Total time spent in ISRs (%) 0.049023

    ISR count (execution time <250 s): 1534348
    ISR count (execution time 250-500 s): 0
    ISR count (execution time 500-999 s): 0
    ISR count (execution time 1000-1999 s): 0
    ISR count (execution time 2000-3999 s): 0
    ISR count (execution time >=4000 s): 0


    ____________________________________________________________________________________________________ _____
    REPORTED DPCs
    ____________________________________________________________________________________________________ _____
    DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

    Highest DPC routine execution time (s): 845.542571
    Driver with highest DPC routine execution time: ndis.sys - NDIS 6.20 driver, Microsoft Corporation

    Highest reported total DPC routine time (%): 0.092655
    Driver with highest DPC total execution time: rspLLL64.sys - Resplendence Latency Monitoring and Auxiliary Kernel Library, Resplendence Software Projects Sp.

    Total time spent in DPCs (%) 0.181568

    DPC count (execution time <250 s): 7579272
    DPC count (execution time 250-500 s): 0
    DPC count (execution time 500-999 s): 13
    DPC count (execution time 1000-1999 s): 0
    DPC count (execution time 2000-3999 s): 0
    DPC count (execution time >=4000 s): 0


    ____________________________________________________________________________________________________ _____
    REPORTED HARD PAGEFAULTS
    ____________________________________________________________________________________________________ _____
    Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

    NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

    Process with highest pagefault count: firefox.exe

    Total number of hard pagefaults 5628
    Hard pagefault count of hardest hit process: 2514
    Highest hard pagefault resolution time (s): 505781.346857
    Total time spent in hard pagefaults (%): 0.118780
    Number of processes hit: 12


    ____________________________________________________________________________________________________ _____
    PER CPU DATA
    ____________________________________________________________________________________________________ _____
    CPU 0 Interrupt cycle time (s): 33.294874
    CPU 0 ISR highest execution time (s): 44.156286
    CPU 0 ISR total execution time (s): 2.876292
    CPU 0 ISR count: 1316136
    CPU 0 DPC highest execution time (s): 220.034571
    CPU 0 DPC total execution time (s): 8.639556
    CPU 0 DPC count: 6668622
    ____________________________________________________________________________________________________ _____
    CPU 1 Interrupt cycle time (s): 14.987532
    CPU 1 ISR highest execution time (s): 38.1920
    CPU 1 ISR total execution time (s): 0.113584
    CPU 1 ISR count: 25476
    CPU 1 DPC highest execution time (s): 166.317714
    CPU 1 DPC total execution time (s): 0.632362
    CPU 1 DPC count: 89438
    ____________________________________________________________________________________________________ _____
    CPU 2 Interrupt cycle time (s): 18.309408
    CPU 2 ISR highest execution time (s): 40.311143
    CPU 2 ISR total execution time (s): 0.115840
    CPU 2 ISR count: 25609
    CPU 2 DPC highest execution time (s): 845.542571
    CPU 2 DPC total execution time (s): 0.826813
    CPU 2 DPC count: 167432
    ____________________________________________________________________________________________________ _____
    CPU 3 Interrupt cycle time (s): 16.621125
    CPU 3 ISR highest execution time (s): 37.2120
    CPU 3 ISR total execution time (s): 0.113179
    CPU 3 ISR count: 25555
    CPU 3 DPC highest execution time (s): 120.292571
    CPU 3 DPC total execution time (s): 0.618781
    CPU 3 DPC count: 97104
    ____________________________________________________________________________________________________ _____
    CPU 4 Interrupt cycle time (s): 10.487339
    CPU 4 ISR highest execution time (s): 37.915429
    CPU 4 ISR total execution time (s): 0.127648
    CPU 4 ISR count: 29169
    CPU 4 DPC highest execution time (s): 191.866286
    CPU 4 DPC total execution time (s): 0.893159
    CPU 4 DPC count: 184287
    ____________________________________________________________________________________________________ _____
    CPU 5 Interrupt cycle time (s): 18.610620
    CPU 5 ISR highest execution time (s): 41.001143
    CPU 5 ISR total execution time (s): 0.453361
    CPU 5 ISR count: 112403
    CPU 5 DPC highest execution time (s): 130.404857
    CPU 5 DPC total execution time (s): 2.463316
    CPU 5 DPC count: 372402
    ____________________________________________________________________________________________________ _____
      My ComputerSystem Spec


  7. Posts : 984
    Windows 7/64 Professional
       13 Feb 2018 #17

    From your post # 12

    I'm not sure what this means.

    CPU throttling, BIOS to fix

    Is your CPU throttling? If so, have you checked your temps?
    Also, if your GPU is throttling temps could be a problem.
    Both CPU and GPU temps could cause the fan speeds to change. This might create the noise. It will depend a lot on the quality of your fans.

    I did read that you move a few times. Not knowing what you took with you on your moves like a desk lamp, fan, heater ect. was the reason I asked. With that many moves I doubt if your problem is a wall socket.

    Now I'm going way out on the limb.
    Remove your internet modem connection to the computer and test.
    Remove all usb items and other external connected items except the power supply cable and head phones and test.
    If by chance things are good, plug things back in one at a time and test.

    **Fireberd will have to evaluate your post #16. All that means nothing to me.
    Fireberd is the sound person.


    Jack
      My ComputersSystem Spec


  • Posts : 9
    Windows 10 (64 bit)
    Thread Starter
       13 Feb 2018 #18

    Sorry for the confusion, I was typing out what LatencyMon always states when the program is showing problems, it asks you to disable CPU throttling in control panel or BIOs settings, I was just short terming the message basically in a confusing way :/ Sorry 'bout that! MY PC temps are pretty good across the board.

    I will disconnecting everything tomorrow including the internet and give that a shot.

    Thanks for the help all.
      My ComputerSystem Spec

  •    13 Feb 2018 #19

    Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
    This is a "stock" statement. Don't put much in that. It comes up anytime it detects problems, regardless of what it is. I'm pushed for time right now. I'll try to analyze it later and get back.

    Jack
      My ComputersSystem Spec


  • Posts : 7,008
    Windows 10 Pro x64 Build 1709
       13 Feb 2018 #20

    I would shut off any over clocks and I would load the BIOS defaults. Think you might have done that already but just to be sure.
      My ComputerSystem Spec


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