Windows 10: Audio Driver Seems To Cause Video Playback Problems

  1.    05 Feb 2018 #1

    Audio Driver Seems To Cause Video Playback Problems


    hey,

    since today i started having issues with videos not playing correctly.

    VLC: whenever i start a video, there is a delay for a few seconds where i only see the first frame of the video, after that audio crackles, then it plays normally.

    twitch.tv via firefox: streams run at <0.1 frames per second. no audio. will not fix itself. if i open VLC and play a video, suddenly the stream works fine, even after closing VLC.

    twitch.tv via chrome canary: stream is frozen for a few seconds in the beginning, then runs fine.

    Youtube in firefox: video does not play right away, although the loading bar is far ahead. then audio crackling, then video runs. if i skip ahead or back, freezes happen and audio crackles.

    my specs: motherboard Z170A GAMING M5, nvidia geforce gtx 1060, 16gb ram, windows 10

    no hardware changes or driver updates prior to the problem occurring.

    after the issues started, i updated all kinds of drivers. i narrowed it down to an audio driver issue, because the problem did not occur when using an old USB headset instead of my usual headset that is connected to the onboard sound. tried different realtek drivers, all of them had the same issue. completely uninstalling realtek drivers and letting windows install its default drivers fixes the issue BUT comes with the problem that my mic is extremely low. also it picks up lots of static which was not that much of a problem with the realtek drivers and nahimic (a piece of shit software that MSI basically forces you to use) installed. with those installed, my mic worked okish, was loud enough and did not pick up much static.

    seems like i am atm stuck between having a terrible microphone or having major issues with all kinds of videos not playing correctly.

    does anyone have any idea what i could try to fix the issue? tried 2 different realtek drivers so far, they all had the same issue.
      My ComputerSystem Spec

  2.    10 Feb 2018 #2

    update: decided on buying an external sound card (asus xonar u5).
    strangely, the same thing happens here: if i let windows install its driver, it works fine. if i install the drivers provided by asus, the issues start all over: sound crackles/is distorted, videos on all kinds of players have either very low fps and no sound (twitch) or start out lagging/freezing/distorted (vlc).
      My ComputerSystem Spec

  3.    10 Feb 2018 #3

    I wonder if its something else that is really the problem. Sound is always on a shared IRQ (Interrupt) with a higher priority device. Popping/crackling etc used to be a common problem.

    Download and run the free Resplendence Latency Mon program and see what it tells you. I have a recording studio and those of us in the computer recording industry rely on this program as very good helper.
    http://www.resplendence.com/latencymon
      My ComputersSystem Spec

  4.    10 Feb 2018 #4

    thanks for the tip. i actually already checked latencymon. it reported that everything was fine and every bar stayed in green, even when the problem occurred. can not remember the highest execution times or whatever its called. could install the driver again and double check. what would be considered high?
      My ComputerSystem Spec

  5.    10 Feb 2018 #5

    High is relative to the system. How long did you let it run. I had a problem on a laptop but it only showed up after letting latency mon run for 20 minutes.

    This is what my system looks like, this morning.

    Click image for larger version. 

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      My ComputersSystem Spec

  6.    10 Feb 2018 #6

    Click image for larger version. 

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    this is with the default windows driver for my usb soundcard (which does not cause any issues) with a stream in firefox running.
    i disabled the motherboards onboard sound via bios.

    i will now install the driver for the soundcard (which will cause all aforementioned issues) and let latencymon run again and post results. anyways, the high ISR count does not look good?

    edit:
    just tested it with the drivers installed. then uninstalled the drivers again. unfortunately i forgot to take a screenshot, but the results were exactly the same. even had videos running. issues happened, latencymon did not show any increase in ISR or DPC latency when the issues occurred. those ISR counts worry me though.
    Last edited by gbtg; 10 Feb 2018 at 16:25.
      My ComputerSystem Spec

  7.    11 Feb 2018 #7

    Out of curiosity, are you connecting to the internet via Wi-Fi? Wi-Fi is a one known cause of popping/crackling sound problems.

    I can't say what the cause is, in your system, but if the hardware drivers cause problems there is another reason and not really the hardware sound drivers.
      My ComputersSystem Spec

  8. BugMeister's Avatar
    Posts : 3,148
    64-bit Win10 Pro Insider Build 18252.1000
       11 Feb 2018 #8

    I was getting that playback problem with my system, it seems that the PC was having difficulty switching in and out of HD Sound..in the end, I uninstalled all audio drivers completely and re-installed Realtek from my original mobo install-disk.. all seems fine now..

    - just a thought..
      My ComputersSystem Spec


 

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