DVD player no longer working after Windows 10 update...


  1. Florio
    Posts : 194
    Windows 10 version 2004 (OS Build 19041.508)
       New #1

    DVD player no longer working after Windows 10 update...


    I know that this problem has already been addressed several times on these pages, but the generally accepted solution (registry hack) does not work for me. When I place a DVD in the drive, it seems to start spinning, makes quite a bit of noise, and then just stops without any software opening to play the content.

    I never had problems in the past with the DVD player, but admittedly it's been a while since I last watched DVD content on my laptop, and in the meantime I've had serious PC problems which led to the removal of several programs like Windows Media Player and Windows Media Center.

    I've now made sure Autoplay associates a program with DVDs etc, but no reaction from my laptop. Not sure what to do.

    Florio

    P.S Quick update: the drive is no longer listed in File Manager, but is included in Disk Management (although it says 'No media' even when there is in fact a DVD inserted)
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  3. lrw
    Posts : 63
    windows 10 Pro
       New #2

    Florio said:
    I know that this problem has already been addressed several times on these pages, but the generally accepted solution (registry hack) does not work for me. When I place a DVD in the drive, it seems to start spinning, makes quite a bit of noise, and then just stops without any software opening to play the content.

    I never had problems in the past with the DVD player, but admittedly it's been a while since I last watched DVD content on my laptop, and in the meantime I've had serious PC problems which led to the removal of several programs like Windows Media Player and Windows Media Center.

    I've now made sure Autoplay associates a program with DVDs etc, but no reaction from my laptop. Not sure what to do.
    Florio
    No help from me, unfortunately. I currently have a discussion ongoing here that may show some ideas. You can see what has transpired so far with my case, here: DVD drive missing from 'THIS PC'
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  4. Berton
    Posts : 14,020
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       New #3

    Quick update: the drive is no longer listed in File Manager, but is included in Disk Management (although it says 'No media' even when there is in fact a DVD inserted)
    A 'clue' to a hardware issue is that empty drives, by default, are usually not shown in File Manager, should show in File Explorer when a disc is in the drive. In Disk Management the ODD shows No media when empty and shows only the partition on the disc when it is present in the drive. If the disc is not being detected it is usually a bad disc or a bad drive, an extreme possibility is the controller on the motherboard for the data connection is bad, might try changing the cable.
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  6. Florio
    Posts : 194
    Windows 10 version 2004 (OS Build 19041.508)
    Thread Starter
       New #4

    Thanks, lrw. In actual fact I'd already read your post, and have been following developments. My firmware is dated 2006, but apparently it's the most recent version!!

    Florio
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  7. Florio
    Posts : 194
    Windows 10 version 2004 (OS Build 19041.508)
    Thread Starter
       New #5

    I've now spent two entire days trying to solve this situation; it's frustrating to see that what has worked for the majority of those experiencing the same problem will not work for me. I think I must have tried every solution offered on the internet (changing registry keys; updating, uninstalling and reinstalling drivers; hiding folders and then making them visible, etc.).

    The first step is surely that of restoring the drive to File Manager. Then I have to discover why my discs are no longer playing when inserted in the drive. Just a few weeks ago I used the DVD drive to copy CD content into my Music folders, so this problem has only surfaced recently, and I've been using Windows 10 for a few years now.

    Sill hoping for some help from fellow forum dvd enthusiasts...
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  8. indianacarnie
    Posts : 1,327
    Windows 10 Home x64
       New #6

    Have you tried a system restore to a point before this started? (easiest things first) Have you tried this:

    1. Go to Device Manager then uninstall the Optical drive driver.
    2. Press Windows + R together at the same time on your keyboard then once the Run box is open type in "regedit"
    3. Once in Registry Editor expand HKEY_LOCAL_MACHINE
    4. Expand SYSTEM after that expand CurrentControlSet
    5. Expand Control and again expand Class.
    6. Under Class please look for these set of number 4D36E965-E325-11CE-BFC1-08002BE10318 then click it.
    7. After you clicked on it on the right pane look for UpperFilters and LowerFilters then delete it. (if you were ask if you want to delete it just click yes)
    8. Close everything out then reboot your PC, try to read some disc again after the reboot.

    Seems to have worked for most.
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  9. Florio
    Posts : 194
    Windows 10 version 2004 (OS Build 19041.508)
    Thread Starter
       New #7

    Thanks for your reply, indianacarnie. I had already tried the solution you suggested, and it didn't work for me.
    I ended up following a suggestion found on the Italian Microsoft forum; I basically had to update/reinstall Windows 10 (Fall edition) again. This did work, however, as I was immediately able to see my DVD drive in 'My PC'. It wasn't showing in File Manager, but I managed to fix this by going to View -->Show all Folders.
    The actual problem (noise) with the DVD player turned out to be dust or dirt on the lens. I cleaned the lens, and now everything is running as it should!!

    Florio
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  10. lrw
    Posts : 63
    windows 10 Pro
       New #8

    Hey, Florio! File manager / options / view tab/ then at the bottom, checked Show all Folders - that worked for me too to show the D: in FM but I may still have an issue with it not recognizing media. I need to try with some new discs or other media. It may need a better cleaning or maybe it is pooched, but at least I see the drive letter D:
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