Hi,
Yes thats right, now I understand, but for some reason even thoughthey're pluged into usb 3.0 port they are reverting to usb 2.0
in treeview futher inspection they do not show super speed. They show high speed which I under stand is usb 2.0 and it even shows you that its usb 2 not usb 3
It shows you that your connected to a usb 3.0 port, but it is not working at super speed. I don't know what to think no matter what I do it just working at usb 2.0 speed.
Thanks
Kevin
Yes, H indicates USB 2.0 speeds.
Did you confirm that USB 3.0 is enabled in your BIOS/UEFI settings?
Is your WiFi adapter plugged directly to your rear port (and not using an extension cord or anything)? Does this happen across all ports and devices?
What does it say in "Connection Information" when you click on the WiFi adapter?
Code:---------------- Connection Information --------------- Connection Index : 0x10 (16) Connection Status : 0x01 (DeviceConnected) Current Config Value : 0x01 Device Address : 0x05 (5) Is Hub : 0x00 (no) Number Of Open Pipes : 0x02 (2) Device Bus Speed : 0x02 (High-Speed) -> not true, see below in Connection Information V2 Pipe0ScheduleOffset : 0x00 (0) Pipe1ScheduleOffset : 0x00 (0) --------------- Connection Information V2 ------------- Connection Index : 0x10 (16) Length : 0x10 (16 bytes) SupportedUsbProtocols : 0x04 Usb110 : 0 (no) Usb200 : 0 (no) Usb300 : 1 (yes) ReservedMBZ : 0x00 Flags : 0x03 DevIsOpAtSsOrHigher : 1 (Is operating at SuperSpeed or higher) DevIsSsCapOrHigher : 1 (Is SuperSpeed capable or higher) DevIsOpAtSsPlusOrHigher : 0 (Is not operating at SuperSpeedPlus or higher) DevIsSsPlusCapOrHigher : 0 (Is not SuperSpeedPlus capable or higher) ReservedMBZ : 0x00
Hi again,
Yes usb 3.0 enabled in bios, I will have to check wifi information tomorrow now, but yes adapter connected in back port via usb 3.0 lead. But also tried all usb 3.0 ports none of them are working in the back or front. They all revert to usb 2.0
Thanks
Kevin
Can you attach a full report from UsbTreeView (File->Save Full Report)?
What version of drivers do you have for the Intel USB controllers?
Sucess at last, plugged a new mouse in and hey presto
[Port 0.8] D-Link DWA-192 AC1900 Wi-Fi USB 3.0 Adapter V3.00 Super 216 Realtek 11ac Adapter (123456)
[Port 0.7] Western Digital Technologies Elements Portable (WDBU6Y) V3.00 Super 224 Bulk SCSI Disk Western Digital Elements 1048 (575841314536334843434435)
Now all four USB 3.0 ports are working fine
Thanks for all your help. My next question is could I update my intel R usb 3.0 ehc to 3.1 or would that proof a disaster
Thanks
Kevin
We are glad to hear your issue has been resolved, thank you for letting us know that all is now well!
Did you change something or did everything just start working at 3.0 speeds when you plugged in the mouse?
USB 3.0 and 3.1 refer to the version of the USB spec that the hardware supports, so you can't update it via software.
That said, the USB consortium loves making the 3.x spec as confusing as possible. So USB 3.1 gen 1 is exactly the same as USB 3.0. So technically a USB 3.0 device is also a USB 3.1 (gen 1) device.
But USB 3.1 gen 2 (aka SuperSpeed+ or "SuperSpeed 10Gbps") is faster than USB 3.1 gen 1.
Your motherboard only supports USB 3.0 aka USB 3.1 gen 1.
Hi,
Yeah I purchased new usb mouse, plugged it in and all ports are now working. Strangely enough no error report in windows 10 anywhere.
But mouse has been playing up so I took a gamble. Only thing is the wifi adapter only seems to support usb 3.0 in 5ghz band. I don't know if this is right or wrong or if the product is at fault or this is normal. I'm in touch with D-link at present and going through things.
So are you saying I can update to USB 3.1 gen 1 do you know where I can download this from, and how to install.
Thanks
Kevin
Hi again,
Well that was short lived, back to square one. All usb 3 ports have packed up again. Frustrating. There is still a problem somewhere.
Thanks
Kevin
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