Windows 10: Toshiba Satellite L655-S5072 audio driver issue

  1.    30 Jan 2018 #1

    Toshiba Satellite L655-S5072 audio driver issue


    Hi folks!

    Have a friend with a Toshiba Satellite L655-S5072 laptop bought around 2009. Device Manager shows a High Definition Audio Device driver.

    It has no sound when playing anything from YouTube, however, can use ear buds, and listen to whatever.

    Plan to uninstall the High Definition Audio Device driver from Device Manager, then install the proper audio driver. However, can't figure out whether it was bought with a Realtek audio driver, or a Conexant audio driver.

    Also, it was upgraded to Windows 10. Toshiba only addresses 2016 Conexant audio drivers.

    Any suggestions? Thanks for your help. :)
      My ComputerSystem Spec

  2.    31 Jan 2018 #2

    Is this correct?
    Ear buds: You can hear YouTube. You can hear all other audio.
    Speakers: You can't hear YouTube. You can't hear any other audio.

    I assume you checked the Playback Devices and Volume Mixer?
    Click image for larger version. 

Name:	image.png 
Views:	9 
Size:	15.5 KB 
ID:	174844Click image for larger version. 

Name:	image.png 
Views:	9 
Size:	19.8 KB 
ID:	174845

    To get the actual device information you can get the device ID from the Details tab in Device Manager and look up the VEN and DEV IDs.
    Click image for larger version. 

Name:	image.png 
Views:	9 
Size:	9.6 KB 
ID:	174846
    In this example the vendor is 8086 and the device ID is 9D71. You can then search PCI Devices for those IDs.
      My ComputerSystem Spec

  3.    31 Jan 2018 #3

    PolarNettles,

    Thank you very much for your detailed response showing how to get the information needed.

    Will check the laptop when my friend is available, and see if a driver update fixes the 'selective' sound issue.


    Have a great day!!!
      My ComputerSystem Spec


 

Related Threads
Does anyone know how to get into safe mode on a toshiba satellite. Black/blue screen with solid cursor after creator update fail. F8 is disabled by default in windows 10, so please do not suggest anything that requires win 10 to be working.
HELLO EVERYONE This may seem like a dumb question, yet I am quite new to this PC world as am a bartender so I havent much use for a computer lately, but I am venturing back into college in hopes of changing my career path. I bought a Toshiba...
I was fiddling around with Task Manager trying to eliminate some unnecessary background processes. When I tried to end Windows Explorer I figured it would just close a few files I had open, but it made my taskbar/windows icon disappear, and my...
Please help. I have to repair a Windows 10 home computer that can't find the boot partition for some reason. The computer has both UEFI and legacy boot options. I want to boot a Windows 10 ISO from USB and attempt to do a repair install but is...
I decided last week to upgrade my Satellite S850 series (PN: PSKFWU) to Windows 10. At first it seemed as though everything went off without a hitch, but after a while I noticed a few problems. For one, the OS no longer has control over the...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 15:11.
Find Us