Windows 10: iPad wont show up in file explorer

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  1. Posts : 5
    Windows 10 Pro 64 bit
       26 Jan 2018 #1

    iPad wont show up in file explorer


    I make art sometimes and I use both my PC and my iPad, so I need to sync them. I used to be able to sync my art from my iPad to my PC by plugging it in and pressing the iPad thing in file explorer, and I could do everything like normal. I wanted to move files from my PC to my iPad, and didnt see a way to do this (I've now realised you can email yourself...whoops) and I downloaded a program called Wondershare Tunesgo. This was a free trial because i didnt want to pay 60 pounds, and now the free trial is over i couldnt uninstall it. I had to manually find its' files because it had hidden itself and stuff, and now that I've removed it the iPad doesnt show up in file explorer anymore. My guess is the program changed the setting that allows that so I'd have to pay them to keep syncing, but i dont know how to enable that feature again. Can someone tell me how, please?
      My ComputerSystem Spec


  2. Posts : 7,445
    Windows 10 Pro x64 Build 1709
       26 Jan 2018 #2

    Hi Delta6k. Welcome to the TenForums @Delta6k

    You could connect your iPad and then open device manager. It should be listed under Portable Devices.

    Is it there? Are any other devices there. See if there are any hidden device under this category. Click view, then show hidden devices. I would delete hidden and any visible iPad devices.

    Then scan for new hardware.

    Next I would try is installing iTunes. Will likely overwrite Wondershare changes and it will also likely place an Apple driver.


    Ken
      My ComputerSystem Spec


  3. Posts : 5
    Windows 10 Pro 64 bit
    Thread Starter
       26 Jan 2018 #3

    I've tried looking in device manager, and there wasn't a 'portable devices' option. I also looked under Universal Serial Bus Controllers and the Apple thing was there, so I know it's registered that my device exists. And I would install iTunes but last time I did this it corrupted my iPad, and the only way I could fix it was by wiping it completely.
      My ComputerSystem Spec


  4. Posts : 7,445
    Windows 10 Pro x64 Build 1709
       26 Jan 2018 #4

    That is interesting, iTunes is meant to connect devices to Computers.

    Just to confirm, when you were in device manager you clicked show hidden devices and there was still nothing under portable devices.

    You might be able to install iTunes, let it do its thing, uninstall and then connect iPad.
      My ComputerSystem Spec


  5. Posts : 5
    Windows 10 Pro 64 bit
    Thread Starter
       26 Jan 2018 #5

    I was definitely in device manager. everything that's usually there was there, but not portable devices. Ill try iTunes anyway though
      My ComputerSystem Spec


  6. Posts : 7,445
    Windows 10 Pro x64 Build 1709
       26 Jan 2018 #6

    If you click on view there should be a heading - show hidden devices.
      My ComputerSystem Spec


  7. Posts : 5
    Windows 10 Pro 64 bit
    Thread Starter
       26 Jan 2018 #7

    Just tried, that did an entire nothing
      My ComputerSystem Spec


  • Posts : 5
    Windows 10 Pro 64 bit
    Thread Starter
       26 Jan 2018 #8

    it wont install. the setup thing downloaded, but after i install itunes itself and click finish, it goes away and it isnt there
      My ComputerSystem Spec


  • Posts : 7,445
    Windows 10 Pro x64 Build 1709
       26 Jan 2018 #9

    Wow, whatever Wondershare did it did it well. I was looking for an uninstaller but Norton reported some suspect sites.

    Did you checked their site for an uninstaller?
      My ComputerSystem Spec


  • Posts : 7,445
    Windows 10 Pro x64 Build 1709
       26 Jan 2018 #10

    Okay new idea. Open for comment.

    Get yourself revo-uninstaller. Install it have have it running. Then re-install Wondershare product allow Revo to map exactly what is being installed where.

    The use revo uninstaller to totally uninstall product.
      My ComputerSystem Spec


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