Logitech Setpoint Runtime Error Fix

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  1. Posts : 2,295
    Win10 202H
       #1

    Logitech Setpoint Errors and some Fixes Fix


    I had an Issue with the latest Version of the Setpoint Software a few days ago with it crashing with a Runtime Error about every 5 minutes , you click okay and the Logitech Software auto restarts , but 5 mins later it crashes again , this happens Over and Over , and cannot be fixed in some cases by Reinstalling Setpoint. This is because it turns out it Uses C++ 2015 and if Windows Update has already installed the 2017 Version, 2015 C++ can fail to install because there is a newer version already installed.

    Logitech Setpoint Runtime Error Fix-logitech-crash.jpg

    The "Fix" is to Close the Logitech Software ( right Click taskbar icon >Exit) and goto Control Panel and Remove the 2017 Versions (x86/x64) of the Microsoft C++ Redistributables temporarily and reinstall them after the 2015 Version if you have a Program that needs them.

    There is a Offline C++ Installer made by a User on SoftPedia that Worked for me for the Re-installation
    ( 2017 C++ Still needs removing 1st ,
    there is a bug in the 2017 Installer apparently that doesn't set a registry entry correctly)

    Visual C++ Runtime Installer Download

    Direct link to the 2015 version is here though (ignore the Surface Advertising :

    Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center


    MicroSoft has some of the other C++ Redistributables on this page too

    https://support.microsoft.com/en-ca/...al-c-downloads

    SEE POST NO#2 for the 2nd part of the Fix Please.



    KB
    Last edited by Kbird; 05 Feb 2018 at 21:07.
      My Computers


  2. Posts : 2,295
    Win10 202H
    Thread Starter
       #2

    This is CRITICAL to the Above FIX so thanks and Credit to TairikuOkami

    Found at the Logitech Forums , here: (Forums) Logitech has removed Tairiku's Original post on their Forums and made their Own it seems

    Run Time Error from Setpoint – Logitech Support + Download

    I had forgotten I had also done this but I had to reinstall SetPoint today , so it would see my T-RB22 again and this Problem had started again....

    KB



    The problem is caused by the old DLL, probably due to DEP.

    %ProgramFiles%\Logitech\SetPointP\msvcp110.dll

    (terminate Setpoint.exe beforehand deleting it, right click Taskbar Icon>exit)


    Remove the file, it will force Setpoint to use the DLL located within Windows


    del "%ProgramFiles%\Logitech\SetPointP\msvcp110.dll" /s /f /q

    ( I simply went to C:\Program Files\Logitech\SetPointP and deleted the File )


    Restart and it is done.



    Last edited by Kbird; 04 Jul 2020 at 12:23.
      My Computers


  3. Posts : 2,295
    Win10 202H
    Thread Starter
       #3

    Uninstalling and Reinstalling Setpoint caused me to once again lose the Mouse Images in SetPoint for my Marble Mouse and Optical Trackman Mice, one cause of this is that previously you disabled Automatic Updates ( Setpoint hasn't been updated in 2 years now so why have it on?) and this setting seems to remain in Windows even if you uninstall and reinstall SetPoint, so try re-enabling Automatic Updates and Installation 1st ( Tools Tab) and hopefully a few Reboots later it will be Fixed, once Setpoint has contacted the Device Image Server and downloaded the required Images. (They are not included in the Setpoint Software for Every device ever made)

    Next thing to try is getting the Mouse Image Files for your Particular Mouse..... which is usually done by asking about this Issue on the Logitech Boards and hoping a Moderator Answers with a link for you Particular Mouse or Keyboard,
    but over the years I have Collected a few of these Files for Various Mice and Keyboards so I have zipped then all together for download and added them here:

    Missing Mouse Images.zip
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  4. Posts : 2,295
    Win10 202H
    Thread Starter
       #4


    One Fix For Setpoint Missing TAB Issues


    1. Open Task Manager with CTRL-SHIFT-ESC and select Processes.
    2. Right click on Logitech KHAL Main Process and Logitech SetPoint Event Manager (UNICODE), select End task to close each of them in turn, and then close the Task Manager.
    3. Go to C:\ProgramFiles/Logitech/SetPointP.
    4. Scroll down to SetPoint.exe.
    5. Right click on it.
    6. Select Run as administrator, and Ok
    7. Restart Setpoint or Reboot.


    Update:

    If you create a desktop shortcut to SetPoint.exe like I did, you won’t have to continually drill down into Program Files. All you have to do is right click and select Run as administrator after exiting the SetPoint icon in the Task Manager.


    Or:
    Solved - Logitech Setpoint | Eight Forums

    Or:
    Fix Setpoint Mouse Tab Missing in Windows 7 or 8 via CMD and Setpoint 4.24

    KB.
      My Computers


  5. Posts : 2,295
    Win10 202H
    Thread Starter
       #5

    Setpoint has finally been updated but for me the advice above has now changed to get it to work properly.....


    Latest VC++ Pack: Download VC.exe from Sendspace.com

    I tried installing VC++ 2013 , 2015 and 2017 all in X64 bit and none of them fixed the Issue , so I ran the VC Pack installer from the link above and it installed 2008, 2010, 2012, 2013 and 2017 versions in x86 and x64 plus the minimal Installs from those years too , and SetPoint is finally working and not erroring out every 3 minutes . Of note is that 2015 VC++ is not installed according to Control Panel but I still removed msvcp.dll from the SetPointP Folder in the new version of SetPoint (V6.68).

    Latest Logitech SetPoint Software - Page 7 - Windows 10 Forums
    Last edited by Kbird; 26 Jun 2018 at 23:24.
      My Computers


  6. Posts : 1,572
    Windows 7 Home Premium x64
       #6

    I guess you need both 32bit & 64bit versions of the VC++ runtimes installed on x64 Win10.
    note that VC++ 2017 supersedes VC++ 2015 so the 2015 versions are not needed
      My Computers


  7. Posts : 1
    Windows 10
       #7

    Kbird said:
    This is CRITICAL to the Above FIX so thanks and Credit to TairikuOkami

    Found at the Logitech Forums , here: (Forums)

    I had forgotten I had also done this but I had to reinstall SetPoint today , so it would see my T-RB22 again and this Problem had started again....

    KB



    The problem is caused by the old DLL, probably due to DEP.

    %ProgramFiles%\Logitech\SetPointP\msvcp110.dll

    (terminate Setpoint.exe beforehand deleting it, right click Taskbar Icon>exit)


    Remove the file, it will force Setpoint to use the DLL located within Windows


    del "%ProgramFiles%\Logitech\SetPointP\msvcp110.dll" /s /f /q

    ( I simply went to C:\Program Files\Logitech\SetPointP and deleted the File )


    Restart and it is done. ��




    HUGE thanks!!! Never encountered this error and a couple of days ago it started happening. On Win 10 1903. Huge thanks the deletion of the dll file did the trick. My G5 is still kicking!
      My Computer


  8. Posts : 5,178
    Windows 11 Home
       #8

    For the record, the latest all in one VC++ installer can be found here: https://pastebin.com/raw/46rfrtBv
    Attached Thumbnails Attached Thumbnails Logitech Setpoint Runtime Error Fix-capture_10042019_083458.jpg  
      My Computer


  9. Posts : 5,178
    Windows 11 Home
       #9

    When Windows Push Notifications User Service is stopped in 2004, it is also causing the error.
    It might be disabled by privacy related apps. To restore, run CMD as admin and copy/paste:
    Code:
    reg add "HKLM\System\CurrentControlSet\Services\WpnUserService" /v "Start" /t REG_DWORD /d "2" /f
    Attached Thumbnails Attached Thumbnails Logitech Setpoint Runtime Error Fix-capture_07042020_105307.jpg  
      My Computer


  10. Posts : 2,295
    Win10 202H
    Thread Starter
       #10

    TairikuOkami said:
    When Windows Push Notifications User Service is stopped in 2004, it is also causing the error.
    It might be disabled by privacy related apps. To restore, run CMD as admin and copy/paste:
    Code:
    reg add "HKLM\System\CurrentControlSet\Services\WpnUserService" /v "Start" /t REG_DWORD /d "2" /f
    Thanks for updating the Thread @TairikuOkami
      My Computers


 

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