Defender says device driver error


  1. Posts : 30
    Win 10 Pro
       #1

    Defender says device driver error


    Windows Defender is telling me there is a device driver error, and gives me an option to open the troubleshooter. So I ran the troubleshooter, and it found USB Input Device has a driver problem (though nothing is malfunctioning, everything works great) so I select that, and it does a bunch of stuff too quickly for me to see, then searches for changes, and finally settles on "Troubleshooting couldn't identify the problem" and the only choice is to close the troubleshooter. - I don't even know what the problem is, much less how to fix it. Help!
      My Computer


  2. Posts : 809
    Win10
       #2

    Can you post a screenshot of the "device driver error" screen? Are there any missing drivers if you open Device Manager?

    Edit: Are you referring to this - Windows Defender Security Center shows false device driver error. - Microsoft Community ? What device is it complaining about?
      My Computer


  3. Posts : 30
    Win 10 Pro
    Thread Starter
       #3

    Defender says device driver error-devmgr.jpgI think I did this right. Yeah, I see the errors in the USB input device. Should I just delete that one?
      My Computer


  4. Posts : 809
    Win10
       #4

    Do you know what device it is? Try unplugging your USB devices one-by-one to see which one is missing its driver.
      My Computer


  5. Posts : 30
    Win 10 Pro
    Thread Starter
       #5

    Nothing seems to be malfunctioning, I also looked at every bit of information there, and seems generic, not connected to anything specific. I tried to update it, but that didn't produce results.
      My Computer


  6. Posts : 809
    Win10
       #6

    So you're saying it's not something that you plugged in, correct? So it's something built-in to the laptop.

    You can run USB Device Tree Viewer to get a clearer view of your USB devices. Maybe that will help identify what it is (or you can File->Save Full Report and upload the log here).
      My Computer


  7. Posts : 30
    Win 10 Pro
    Thread Starter
       #7

    I suspect it's something I plugged in, but have since removed. I have the option of disabling it, so I'm going to see what happens when I do.
      My Computer


  8. Posts : 4,224
    Windows 10
       #8

    You might try inspecting that item's Properties and posting the values for its Hardware IDs here (or searching for them yourself on Google or Bing). You can learn a lot about weird or semi-present USB devices, if anything useful shows up in that field. HTH,
    --Ed--
      My Computers


 

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