We couldn't create a new partition or locate an existing one.

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  1. Posts : 33
    Windows 10
    Thread Starter
       #11

    I should add though that the reason I'm doing a clean install was because I was getting a looping GSOD with the error "system service exception not handled". When the laptop restarted, it did the automatic repair but when it finished "diagnosing your pc", I then got a BSOD saying "system service exception".
    I was reading online that this bug check error had something to do with graphics drivers being corrupted.

    I found this strange because I haven't updated my graphics driver for a while now because everytime I do, something breaks. I've also haven't installed any new software since September 2017. However, since I've gotten holiday from school, I've been watching movies and TV series for hours and hours each day for weeks now. I wonder if that had something to do with the bug check. Regardless, I decided to do a clean install because all of my files are backed up anyways.

    Also, I was on the insider build 17063.
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  2. Posts : 33
    Windows 10
    Thread Starter
       #12

    I'll do this tomorrow as I don't have another computer right now
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  3. Posts : 33
    Windows 10
    Thread Starter
       #13

    PolarNettles said:
    What motherboard, hard drive, and AHCI/RAID configuration are you using?

    When you are at the "We couldn't create a new partition or locate an existing one." screen:
    1. Press SHIFT-F10 to open a command prompt.
    2. Run "copy \Windows\Panther\*.* c:" to copy the log files to the USB drive. I'm not sure if C: will always be your USB drive.
    3. Open the setupact.log file in another computer and look towards the end of the file to see if there's anything that points to the error (or post the file here so we can look at it).

    Attachment 172308
    I'll do this tomorrow as I don't have another computer right now
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  4. Posts : 33
    Windows 10
    Thread Starter
       #14
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  5. Posts : 809
    Win10
       #15

    darkside said:
    Interesting. All that is doing is copying the setup files to your hard drive and installing from there.

    I am curious why Windows isn't able to partition when you boot from USB. Did you happen to get the log files anyway? If not then this will just be another Windows mystery.
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  6. Posts : 33
    Windows 10
    Thread Starter
       #16

    I didn't get the log files but I posted a link in this thread where someone suspected that their laptop didn't support OS installation from USB.

    It's probably the same with mine but we'll never know for sure.
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  7. Posts : 33
    Windows 10
    Thread Starter
       #17

    We couldn't create a new partition or locate an existing one.-untitled.pngWe couldn't create a new partition or locate an existing one.-untitled1.png

    The 'problem' I have now is that I'd like to get back that 20 GB I used to put the installation on but I can't seem to do it.
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  8. Posts : 4,224
    Windows 10
       #18

    If you're dead set on doing this, download and use the free Minitool Partition Wizard (MTPW) program. BUT, you will also have to rebuild your boot environment if you do this, because the 20 GB partition is marked as System and Active for your system right now. That means it's the partition that Windows uses when the machine starts up, so if you get rid of it you won't be able to boot your PC until you rebuild your boot environment (which should mark your big partition with those attributes as part of its repairs). You can't do this without a recovery or repair medium (I recommend a USB flash drive of 8 GB or greater) from which to conduct these activities.

    You'll want to make a complete image backup of your drive before you try any of this. I hope you're already using Macrium Reflect Free, but if not, install it and use it to backup your system to another drive, and then create Rescue Media on another 8 GB or larger USB flash drive: if all else fails you can boot to that flash drive, and tell it to restore your image backup to the drive you're trying to consolidate. And, FWIW, if you do boot to the Macrium Rescue Media, it will rebuild your boot environment for you, using the "Fix boot problems" option. They even have a nice tutorial on this subject online: Fixing Windows boot problems - Macrium Reflect Knowledgebase.

    Personally, I'm not sure that regaining 20 GB is worth all the work involved. You might want to leave things along in the interests of reducing risk and forgoing the time and effort involved. Somehow "If it ain't broke, don't fix it" comes to mind in this connection. But it's your PC and you can do as you think best.
    HTH,
    --Ed--
    Last edited by EdTittel; 14 Jan 2018 at 17:36. Reason: Add more Macrium Reflect info
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  9. Posts : 33
    Windows 10
    Thread Starter
       #19

    EdTittel said:
    If you're dead set on doing this, download and use the free Minitool Partition Wizard (MTPW) program. BUT, you will also have to rebuild your boot environment if you do this, because the 20 GB partition is marked as System and Active for your system right now. That means it's the partition that Windows uses when the machine starts up, so if you get rid of it you won't be able to boot your PC until you rebuild your boot environment (which should mark your big partition with those attributes as part of its repairs). You can't do this without a recovery or repair medium (I recommend a USB flash drive of 8 GB or greater) from which to conduct these activities.

    You'll want to make a complete image backup of your drive before you try any of this. I hope you're already using Macrium Reflect Free, but if not, install it and use it to backup your system to another drive, and then create Rescue Media on another 8 GB or larger USB flash drive: if all else fails you can boot to that flash drive, and tell it to restore your image backup to the drive you're trying to consolidate. And, FWIW, if you do boot to the Macrium Rescue Media, it will rebuild your boot environment for you, using the "Fix boot problems" option. They even have a nice tutorial on this subject online: Fixing Windows boot problems - Macrium Reflect Knowledgebase.

    Personally, I'm not sure that regaining 20 GB is worth all the work involved. You might want to leave things along in the interests of reducing risk and forgoing the time and effort involved. Somehow "If it ain't broke, don't fix it" comes to mind in this connection. But it's your PC and you can do as you think best.
    HTH,
    --Ed--
    Damn! That's really a lot of work for 20 GB. I'll leave it as be.

    The Macrium Reflect program looks useful though. Thanks for suggesting it.
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  10. Posts : 4,224
    Windows 10
       #20

    What I thought, too, and why I answered as I did. I'm glad it didn't offend you. Thought of another great and possibly relevant aphorism: "Just because you CAN do something, doesn't mean you SHOULD!"
    Thanks for taking my input in the friendly spirit I was hoping to convey.
    Best wishes,
    --Ed--
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