Can't get IDT High Definition Audio CODEC to work

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  1. Posts : 22,637
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Jan 2018 #11

    Run this log collector and post a zip into the thread:

    Open device manager > click on view > click show hidden devices > right click on the row > post an image into the thread for
    the general tab > post an image
    driver tab and click driver details (view side by side) > post an image
    click details tab > under properties > scroll to hardware id and to problem code > post an image of each

    Download and install this driver:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
      My ComputerSystem Spec

  2. Posts : 7
    windows 10 home 64-bit (10.0, build 16299)
    Thread Starter
       14 Jan 2018 #12

    Zbook: could not run log collector log collector "Windows cannot find 'log'." Could not install driver - only loads to Windows 7 and 8, not 10.
    Click image for larger version. 

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      My ComputerSystem Spec

  3. Posts : 22,637
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Jan 2018 #13

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /scanhealth
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When the above commands have completed > right click on the top bar of the administrative command prompt box > left click edit > left click select all > right click the top bar of the administrative command prompt box > left click edit > left click copy > paste into the thread.

    The computer manufacturer, HP, only has support for this computer through windows 8. For Windows 10 it is sometimes necessary to download drivers for windows 7 or 8. When you download and attempt to install this driver please post the error message and the error code.
      My ComputerSystem Spec

  4. Posts : 7
    windows 10 home 64-bit (10.0, build 16299)
    Thread Starter
       14 Jan 2018 #14

    For Zbook: Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32> dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.192

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    PS C:\WINDOWS\system32> chkdsk /scanchkdsk /scan
    Invalid parameter - /scanchkdsk
    PS C:\WINDOWS\system32> chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.

    Stage 1: Examining basic file system structure ...
    838400 file records processed.
    File verification completed.
    10453 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    60784 reparse records processed.
    946064 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    60784 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    53833 data files processed.
    CHKDSK is verifying Usn Journal...
    33868352 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    1932063618 KB total disk space.
    240686096 KB in 297222 files.
    191376 KB in 53834 indexes.
    0 KB in bad sectors.
    1196306 KB in use by the system.
    65536 KB occupied by the log file.
    1689989840 KB available on disk.

    4096 bytes in each allocation unit.
    483015904 total allocation units on disk.
    422497460 allocation units available on disk.
    PS C:\WINDOWS\system32>
      My ComputerSystem Spec

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