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  1. Joined : Aug 2015
    Maine
    Posts : 21,028
    Windows10Pro 64Bit on 2 DeskTop Computers
       11 Nov 2015 #11

    If you have a canon printer (I only use Canon) THEN why are you not downloading the drivers from canon's web site???!!!! Also you can call them during normal business hours and get FREE support for any canon printer. But you should be getting ANY canon printer driver ONLY from canon!!!
    Mike..
      My System SpecsSystem Spec


  2. Joined : Nov 2015
    Posts : 8
    Windows 10
       11 Nov 2015 #12

    OldMike65 said: View Post
    If you have a canon printer (I only use Canon) THEN why are you not downloading the drivers from canon's web site???!!!! Also you can call them during normal business hours and get FREE support for any canon printer. But you should be getting ANY canon printer driver ONLY from canon!!!
    Mike..
    This is where I got the driver:

    md64-win-mp620-1_04-ej.exe

    Will it not produce a proper Canon driver?
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Maine
    Posts : 21,028
    Windows10Pro 64Bit on 2 DeskTop Computers
       11 Nov 2015 #13

    SquareRoot said: View Post
    This is where I got the driver:

    md64-win-mp620-1_04-ej.exe

    Will it not produce a proper Canon driver?
    No, like I said, you should only be installing canon drivers for windows 10 FROM Canon's web site. Period. Using drivers from MS can give you more problems then not. Same idea with other drivers, 1st place you should get them from whoever made your PC then motherboard maker, or any cards installed, like 3rd party graphic's cards....etc......For MS products, YES, you should use Microsoft drivers for Microsoft products. But you should NOT use Microsoft drivers for Non-Microsoft products. Canon printers need canon drivers made BY Canon!!! AND you can call them for help....FREE.......They have Great Support for Windows drivers for their printers.
    Mike....
      My System SpecsSystem Spec


  4. Joined : Nov 2015
    Posts : 8
    Windows 10
       11 Nov 2015 #14

    OldMike65 said: View Post
    No, like I said, you should only be installing canon drivers for windows 10 FROM Canon's web site. Period. Using drivers from MS can give you more problems then not. Same idea with other drivers, 1st place you should get them from whoever made your PC then motherboard maker, or any cards installed, like 3rd party graphic's cards....etc......For MS products, YES, you should use Microsoft drivers for Microsoft products. But you should NOT use Microsoft drivers for Non-Microsoft products. Canon printers need canon drivers made BY Canon!!! AND you can call them for help....FREE.......They have Great Support for Windows drivers for their printers.
    Mike....
    The driver(s?) did come from Canon; but they don't offer a driver for Windows 10. So I tried Windows 8.1 driver as I saw suggested. I will call Canon. Thanks again, Mike! wayne
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Maine
    Posts : 21,028
    Windows10Pro 64Bit on 2 DeskTop Computers
       11 Nov 2015 #15

    SquareRoot said: View Post
    The driver(s?) did come from Canon; but they don't offer a driver for Windows 10. So I tried Windows 8.1 driver as I saw suggested. I will call Canon. Thanks again, Mike! wayne
    They will walk you thru every step to fix your problem, their pretty good fixing problems with windows 10 and their printers. Good luck Wayne!!
    Mike..
      My System SpecsSystem Spec


  6. Joined : Nov 2015
    Posts : 8
    Windows 10
       12 Nov 2015 #16

    I phoned Canon Tech Support; but they couldn't/wouldn't help. Thanks for your encouragement.
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 2,096
    Windows 10 Pro 64-bit 1607 (AE build 14393.693)
       12 Nov 2015 #17

    Just download latest drivers from Canon. If there are no Windows 10, try 8 or 7. Right-click and Run as Administrator, follow the steps.
      My System SpecsSystem Spec


  8. Joined : Nov 2015
    Posts : 8
    Windows 10
       12 Nov 2015 #18

    I have tried following your detailed instructions repeatedly, without success. And, as OldMike suggested, phoned Canon Tech Service.
    I give up. I appreciate you who have tried to help. Thanks again.
      My System SpecsSystem Spec


  9. Joined : Sep 2015
    Posts : 2,096
    Windows 10 Pro 64-bit 1607 (AE build 14393.693)
       13 Nov 2015 #19

    Then you have to make Windows "forget" about your printer and install from start. Disconnect the printer, uninstall any software by Canon. The go to Devices and Printers, uninstall any instance of the printer there, if any. Then go to Device Manager, delete anything related to the printer from Printers, Print queue and Imaging devices. Restart your computer. Start the setup program, do not connect the printer yet. Follow the on screen instructions and connect the printer only when prompted to do so. This way you should have no problems.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Maine
    Posts : 21,028
    Windows10Pro 64Bit on 2 DeskTop Computers
       13 Nov 2015 #20

    Yes Try what spapakons just recommended as this is what the techs at Canon will also tell you. I am surprised that they would not help you thou. They have always helped me in the past, with no problem. Maybe because your printer is too old for support anymore. Anyhow, follow spapakons instructions, they should work.
      My System SpecsSystem Spec


 
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