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  1.    1 Week Ago #1
    Join Date : Jan 2016
    Posts : 102
    Windows 10

    E drive not working


    My E drive will not read CDs or allow me to burn to any new ones. Where do I go to check and see what the settings are, and what should that be set at?
      My ComputerSystem Spec
  2.    1 Week Ago #2
    Join Date : Aug 2016
    S/E England
    Posts : 5,211
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Most likely a mechanical/electrical failure. Check and re-seat all connecting cables. Does it sound like it's trying to load a disk when you put one in? Does it appear in Device Manager? If so, does it have a yellow warning against it?

    This is HP's checklist of other things you could look at (before deciding it's really dead and replacing it).
    https://support.hp.com/us-en/document/c03370738
      My ComputersSystem Spec
  3.    1 Week Ago #3
    Join Date : Jan 2016
    Posts : 102
    Windows 10
    Thread Starter

    The device manager lists a DVD/CD drives, I assume that's it. No, it does not make in sound when I put a disc in, it just says insert a disc and then the drawer opens again. It hasn't worked right since I got the computer a little over a year ago. I will try the checklist.
      My ComputerSystem Spec
  4.    1 Week Ago #4
    Join Date : Jan 2016
    Posts : 102
    Windows 10
    Thread Starter

    Is there a simpler solution? I read thru the checklist and understood none of it. It was written by computer experts for computer experts.
      My ComputerSystem Spec
  5.    1 Week Ago #5
    Join Date : Aug 2016
    S/E England
    Posts : 5,211
    10 Home x64 (1709) (10 Pro on 2nd pc)

    This one is more 'user friendly'....

    https://www.computerhope.com/issues/ch001090.htm
      My ComputersSystem Spec
  6.    1 Week Ago #6
    Join Date : Jan 2016
    Posts : 102
    Windows 10
    Thread Starter

    That is much easier to understand. I'll look into a driver cleaner while I'm out this afternoon, I will be near a store that sells such things anyway.
      My ComputerSystem Spec
  7.    1 Week Ago #7
    Join Date : Jan 2016
    Posts : 102
    Windows 10
    Thread Starter

    Okay, I DL and installed some new drivers. I was just able to read one CD and burn to a new one, altho' a third disc didn't work. For the moment I seem to be fine. I will look into the CD cleaner idea. Thanks for your help.
      My ComputerSystem Spec
  8.    1 Week Ago #8
    Join Date : Aug 2016
    S/E England
    Posts : 5,211
    10 Home x64 (1709) (10 Pro on 2nd pc)

    OK, looks like the hardware is functional (though maybe in need of a clean). It's equally possible that your third disc may just have been a bad one. Try a selection of commercial CDs and/or DVDs that you know will play in other drives.
      My ComputersSystem Spec
  9.    1 Week Ago #9
    Join Date : Jan 2016
    Posts : 102
    Windows 10
    Thread Starter

    It played the last DVD I put in it, but isn't accepting the music CD I just put in. I did buy the disc cleaner. It's made for DVD players but is supposed to clean computers as well. We'll see.
      My ComputerSystem Spec
  10.    1 Week Ago #10
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,199
    Windows 10 Pro

    Optical drives have separate lasers for each operation. There is a laser that reads and writes CD's and one that reads and writes DVD's. Your CD reading laser may be failing. First, try the CD cleaner. If it still fails, then you can replace the whole drive for not much money. Available on Amazon or Ebay. Go to Youtube to see a video on how to replace.
      My ComputerSystem Spec

 
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