Windows 10: External hard drive not showing

  1.    09 Jan 2018 #1

    External hard drive not showing


    Hi,


    I've connected an external Samsung USB hard drive (not a stick) to my fully updated Win 10 PC and it doesn't show up in File manager.


    I've gone into Device manager and it shows it as:
    'Samsung M3 Portable SCSI Disk Device'


    but it's not a SCSI drive.


    I tried updating the driver but Windows says it's using the best driver already. This looks like a Windows issue, so what else can I do to force it to recognise the drive?


    Thanks.
      My ComputerSystem Spec


  2. Posts : 5,459
    10 Home x64 (1709) (10 Pro on 2nd pc)
       09 Jan 2018 #2

    tallonius said: View Post
    ...I tried updating the driver but Windows says it's using the best driver already. This looks like a Windows issue, so what else can I do to force it to recognise the drive?
    You can try uninstalling it in Device Manager and see if it will recognise it correctly the next time. You could also try it in another port (after uninstalling it). If you have a choice, try in a usb2 port.
      My ComputersSystem Spec


  3. Posts : 10,299
    Windows 10 Pro and Windows 10 Pro Insider
       09 Jan 2018 #3

    Try right clicking the start flag and select disk management. It should hopefully show there without a drive letter. If it does, right click the drive in the bottom portion of the window, select 'Change Drive Letter or path', the next screen click add and give it a drive letter. Then it should show in File explorer. Hopefully that is your problem.

    If it wants to 'initialize' the drive, doing so will erase all data on the drive.
      My ComputersSystem Spec


  4. Posts : 358
    Windows 7 Ultimate 32bit
       09 Jan 2018 #4

    In all probability, the above suggestion should work. If not, post a screenshot of Windows Disk Management.

    Disk Management: Disk Management - How to Post a Screenshot of

    Posting screenshots: How to Upload and Post Screenshots and Files at Ten Forums
      My ComputerSystem Spec

  5.    09 Jan 2018 #5

    Thanks, I've tried uninstalling it in Device manager - made no difference. This is what my Disk management panel has on it:

    Click image for larger version. 

Name:	disk management panel.JPG 
Views:	3 
Size:	130.7 KB 
ID:	171681
      My ComputerSystem Spec


  6. Posts : 5,459
    10 Home x64 (1709) (10 Pro on 2nd pc)
       09 Jan 2018 #6

    tallonius said: View Post
    This is what my Disk management panel has on it...
    Your Disk 4 is presumably the drive you are talking about. It has no drive letter, as essenbe correctly predicted in post #3.

    You can right-click on it in Disk Management and assign it a letter. Then you should see it in File Manager.
      My ComputersSystem Spec


 

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