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system no longer recognizes Sony MP3 player, code 19 error
My ASUS system (running Win10 64) stopped recognizing my Sony MP3 player. Device Manager - Portable devices no longer shows the Sony Walkman icon. opening the device properties the following error code is presented: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". I have tried some of the recommendations presented on various online sites including eliminating the high/low filter in registry subkey: HKEY_LOCAL_MACHINE|Current ControlSet\Control\Class\(4D36E(^%-E325-11CE-BFC1-08002BE10318). I have an HP laptop running Win10 64 that has no trouble recognizing the Sony Walkman. The registry entries in both computers (for this line item) are identical so I have ruled out this being a problem. I have uninstalled the drivers, restarted the computer and allowed the computer to reinstall the correct drivers but that does not work. no matter how I try to reload the drivers the computer installs the wrong drivers. Using my HP laptop as a reference, I know what the right drivers should be but I cannot force the system to install them. some other issue in the registry must be causing the misdirection but I do not know where to look, any help would be appreciated. And no I do not want to go back to an earlier version of software if I can help it.