Windows 10: AI Suite 3 issue, the system cannot find the file specified.

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  1.    05 Jan 2018 #1

    AI Suite 3 issue, the system cannot find the file specified.


    After installing Intel XTU today AI Suite 3 has stopped working, the program would not open. I ran the uninstaller and reinstalled with no change. I ran the uninstaller again an noticed after it had uninstalled that the AI Suite processes were still running in Task Manager.

    When trying to manually delete all associated directories some files could not be deleted because the process was still running. I reinstalled again and tried to run the AI Suite 3 cleaner tool this time that I have but didn't appear to do anything. Now when trying to open the program I am greeted with: The system cannot find the file specified "AsusFanControlService.FanControlManager"

    Has anyone encountered this before or aware of a fix?
      My ComputerSystem Spec

  2. Cliff S's Avatar
    Posts : 21,243
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       06 Jan 2018 #2

    The problem was not caused by XTU, but the last cumulative update for Windows, to protect against the Intel CPU flaws.
    See this post to get a link to a new AI Suite3 beta that works.
    Beta version of ASUS AI Suite that works with KB4056892 availabe - Windows 10 Forums
      My ComputersSystem Spec

  3.    06 Jan 2018 #3

    Thanks! That's crazy, how did you get the info? It's definitely one that I have not seen before. Panicking I went deleted some registry strings and now it's complaining of Invalid class string "AsusFanControlService.FanControlManager"

    If the beta doesn't install properly I'll have to restore an earlier system image.
      My ComputerSystem Spec

  4. Cliff S's Avatar
    Posts : 21,243
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       06 Jan 2018 #4

    Kol12 said: View Post
    Thanks! That's crazy, how did you get the info? It's definitely one that I have not seen before. Panicking I went deleted some registry strings and now it's complaining of Invalid class string "AsusFanControlService.FanControlManager"

    If the beta doesn't install properly I'll have to restore an earlier system image.
    If it doesn't install properly make sure you uninstall it again, then boot to safe mode and use the AI SUITE 3 CLEANER SERVICES cleaner tool

    AI Suite 3 cleaner

    This will make sure AIS3's services are nuked too.
    Then try a reinstall.

    '
      My ComputersSystem Spec

  5.    06 Jan 2018 #5

    Unfortunately the AI Suite beta isn't working for me, the installer won't load. Has anyone else faced this?
      My ComputerSystem Spec

  6.    06 Jan 2018 #6

    Cliff S said: View Post
    If it doesn't install properly make sure you uninstall it again, then boot to safe mode and use the AI SUITE 3 CLEANER SERVICES cleaner tool

    AI Suite 3 cleaner

    This will make sure AIS3's services are nuked too.
    Then try a reinstall.

    '
    Safe mode that's what was missing with the cleaner tool. Any idea why the beta installer isn't loading for me?
      My ComputerSystem Spec

  7. Cliff S's Avatar
    Posts : 21,243
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       06 Jan 2018 #7

    Kol12 said: View Post
    Safe mode that's what was missing with the cleaner tool. Any idea why the beta installer isn't loading for me?
    Are you selecting the "AsusSetup", there are a few other setups there, and can be confusing.
    Click image for larger version. 

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      My ComputersSystem Spec

  8.    06 Jan 2018 #8

    Yes. I run it and the loading wheel starts next to the pointer, I can see setup.exe in Task Manager but no GUI??

    Edit: can update KB4056892 be installed before installing the beta?
      My ComputerSystem Spec

  9. Cliff S's Avatar
    Posts : 21,243
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       06 Jan 2018 #9

    Kol12 said: View Post
    Yes. I run it and the loading wheel starts next to the pointer, I can see setup.exe in Task Manager but no GUI??

    Edit: can update KB4056892 be installed before installing the beta?
    yep:)
      My ComputersSystem Spec

  10.    06 Jan 2018 #10

    Is the AI Suite cleaner supposed to run a program? I just get a window that pops open and closes very quickly.
      My ComputerSystem Spec


 
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