Windows 10: Toshiba External Hard Drive triggers NTI EZ on intial boot.

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  1.    02 Jan 2018 #1

    Toshiba External Hard Drive triggers NTI EZ on intial boot.


    Hoping somebody has experienced this - I recently purchased an HP Elite 8300, Intel Core i5, 16GB RAM. I transferred all the data from my old computer manually, using a Toshiba 2TB external hard drive. During the process, I learned that if the Toshiba is connected to the new computer during the initial boot, it caused NTI EZ Backup to load. I checked, and as far as I can tell, NTI isn't part of the new computer's software. I could disconnect the Toshiba, and the computer would boot properly, but once reconnected, even after a full formatting of the Toshiba, it still triggers NTI EZ. I had previously used the Toshiba as a backup disk, so I'm wondering if there's something residual of the partition, even after formatting. I've tried rearranging the boot order, but no success. Is there any way I can salvage my external hard drive? I'm officially out of my depth; please help.
      My ComputerSystem Spec

  2.    02 Jan 2018 #2

    Can you post a screenshot of the Disk Management window when your external drive is connected?
      My ComputerSystem Spec


  3. Posts : 320
    Windows 10 Pro x64
       02 Jan 2018 #3

    What software did you use to backup data to this drive when you were using it as a backup? Did the software come preinstalled on the external drive? Does this happen if connected to a different computer?
      My ComputersSystem Spec


  4. Posts : 1,124
    W10 pro x64 and W8.1 x86
       02 Jan 2018 #4

    Does the NTI program appear under 'Programs and Features' in control panel ? In other words, is it/was it something that installed itself on your main C drive, whether accidently or otherwise.

    If not, then is it possible to 'delete' the Toshiba drive in Disk Management Console and then recreate it as a new volume. Just wondering if there was some hidden area on the Toshiba that can't be seen.
      My ComputerSystem Spec


  5. Posts : 320
    Windows 10 Pro x64
       02 Jan 2018 #5

    Mooly said: View Post
    Does the NTI program appear under 'Programs and Features' in control panel ? In other words, is it/was it something that installed itself on your main C drive, whether accidently or otherwise.

    If not, then is it possible to 'delete' the Toshiba drive in Disk Management Console and then recreate it as a new volume. Just wondering if there was some hidden area on the Toshiba that can't be seen.
    That was my other idea. That software may be contained on a hidden partition.
      My ComputersSystem Spec

  6.    02 Jan 2018 #6

    ArazelEternal said: View Post
    What software did you use to backup data to this drive when you were using it as a backup? Did the software come preinstalled on the external drive? Does this happen if connected to a different computer?
    Pretty sure I used Windows backup on my old computer (Dell). The external didn't have anything preinstalled on it.
      My ComputerSystem Spec

  7.    02 Jan 2018 #7

    PolarNettles said: View Post
    Can you post a screenshot of the Disk Management window when your external drive is connected?
    Click image for larger version. 

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    Not sure if this is large enough to see, but it looks like there might be a partition in the Toshiba 2TB, or Disk 2.
      My ComputerSystem Spec


  8. Posts : 5,480
    10 Home x64 (1709) (10 Pro on 2nd pc)
       02 Jan 2018 #8

    Matthewzelah said: View Post
    Not sure if this is large enough to see, but it looks like there might be a partition in the Toshiba 2TB, or Disk 2.
    It is, we get an enlarged view if we click on your screenshot.

    There is a 100MB partition at the start of your Disk 2 marked as (Active, EFI System Partition), probably this is the cause.
      My ComputersSystem Spec

  9.    02 Jan 2018 #9

    Bree said: View Post
    It is, we get an enlarged view if we click on your screenshot.

    There is a 100MB partition at the start of your Disk 2 marked as (Active, EFI System Partition), probably this is the cause.
    Yes, that likely has the UEFI code for the NTI backup software. If you're sure you don't need it you can delete the partition. I believe you should be able to restore it later with the tool at NTI - Backup Software, Migration Software, Cloning Software, Sync Software, CD DVD Burning Software - Official Site .
      My ComputerSystem Spec

  10.    03 Jan 2018 #10

    PolarNettles said: View Post
    Yes, that likely has the UEFI code for the NTI backup software. If you're sure you don't need it you can delete the partition. I believe you should be able to restore it later with the tool at NTI - Backup Software, Migration Software, Cloning Software, Sync Software, CD DVD Burning Software - Official Site .
    Unable to delete the partition; all options in disk management for the partition are greyed out, apart from "Help".
      My ComputerSystem Spec


 
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