Windows 10: corsair K70 Rgb fails to work, forcing constant repair of installation

  1.    28 Dec 2017 #1

    corsair K70 Rgb fails to work, forcing constant repair of installation


    I purchased a new Corsair K70 RGB keyboard to replace my old Model M IBM keyboard when it stopped working on my Ryzen 7/Crosshair VI Hero system. Since that time it remains stuck on red LED, unless each time I restart the computer I do a "repair" on the software. My system specs:

    Asus Crosshair VI Hero motherboard with latest bios
    Ryzen 7 1700 NOT overclocked
    G.Skill Flare X 2400 DDR 4 ram 32gb
    ASUS 1060 6 gb video card
    Western Digital 512gn NVME boot drive.
    Windows 10 latest build.

    I have contacted Corsair tech support and they are worse than useless. After doing what they told me, nothing worked, so I took the following steps:

    1) Removed the software, rebooted and reinstalled it. Worked till I shut down the computer
    2) Did the above and also removed everything from device manager. Same as above
    3) updated the bios on the keyboard, and did all of the above. Same as above
    4) resigned myself that I have to update the software each time I boot the computer.

    I have been a Corsair Fan boy for the last decade, but now I am rethinking my loyalty. Their tech support just cannot/will not help.
      My ComputerSystem Spec

  2.    28 Dec 2017 #2

    I would uninstall the software with Revo Uninstaller, be sure to use the Advanced option and remove all of the Windows Registry entries as well. After restarting, do a search for the software, if there are no left over files, reinstall it. If this still fails, can you use the keyboard without all of the bells and whistles?
      My ComputerSystem Spec


 

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