Lost DVD player after last Creators update Solved

  1. Posts : 117
    Win 10 Pro 64bit - Build
       28 Dec 2017 #1

    Lost DVD player after last Creators update

    Have a Sata DVD player (HL-DT-ST DVDRAM GH22NS40 SCSI CdRom Device) that will not recognized cd's/dvd's after successful Fall Creators Update. The DVD is HL-DT-ST DVDRAM GH22NS40 SCSI CdRom Device.....working fine prior to update.

    It is recognized in Windows and Windows Explorer...in Disk Manager and in Speccy (current version) readouts as present with no issues.

    However...if I put a cd/dvd in the drive...Windows doesn't recognize it (the DVD itself - recognizes the drive the drive)...I can eject it automatically from Device Manager, etc and reinsert it...but Windows responds as if there is nothing in the drive....have tried numerous CD's and DVD's with same result...drive is there...physical cd/dvd is not ?

    Any suggestions before I pop for a new DVD player...?

      My ComputerSystem Spec

  2. Bree's Avatar
    Posts : 9,949
    10 Home x64 (1809) (10 Pro on 2nd pc)
       28 Dec 2017 #2

    Your device is made by LG. Their support page for this model...

    ...has a troubleshooting section under 'Help Library' in 'Disc Drive not working after Windows 10 Upgrade - Digital Storage'. One suggestion is to try this Microsoft link.

    Beneath that link is a 'Full troubleshooting' section. However, its first question is 'Does the drive appear in File Explorer'. If your answer is 'No' they say...
    If you've tried everything above (including the "Try This" areas near the top), your disc drive may require service.
      My ComputersSystem Spec

  3. Posts : 117
    Win 10 Pro 64bit - Build
    Thread Starter
       01 Jan 2018 #3

    OK...thank you...DVD drive does show up in Explorer...and in current Speccy, Device Manager, and This PC....will try your much appreciated suggestions this week...have tried a alternate Sata port/cable but so far No Joy....

    It's showing up everywhere...just will not recognize any various cd's...dvd's etc that are inserted ??

      My ComputerSystem Spec

  4.    01 Jan 2018 #4

    Check in Device Manager if it's showing as "DVD/CDROM Drive" and not in "Disk drives", I had exactly same problem when it was listed as Disk drive. "Scan for hardware changes" brought it back under proper heading.
      My ComputersSystem Spec

  5. Posts : 117
    Win 10 Pro 64bit - Build
    Thread Starter
       01 Jan 2018 #5

    Nope....all Windows system information apps and 3Rd party progeams report the drive as a DVD/CD ?

    May have figured it out tho...have to open the box and remove 1 expansion card...from a time stand point it'a about the same time...DVD/Pci card install...will pos back if I'm right...

      My ComputerSystem Spec

  6.    02 Jan 2018 #6

    Looking like this ?

    Click image for larger version. 

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ID:	170516
      My ComputersSystem Spec

  7. Posts : 117
    Win 10 Pro 64bit - Build
    Thread Starter
       02 Jan 2018 #7

    Yes..snippet attached....may have found the culprit tho...in looking around in device manager....even tho it showed the problem drive without a yellow 'flag'...it also said the following:

    Device SCSI\CdRom&Ven_HL-DT-ST&Prod_DVDRAM_GH22NS40\4&fa535c2&1&040000 was not migrated due to partial or ambiguous match.

    Click image for larger version. 

Name:	dvd1.jpg 
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ID:	170544

    Don't know what it means exactly but suspect that's the issue...?...what can I do now to get it "migrated" after the Fall Creator's Update?

      My ComputerSystem Spec

  8.    02 Jan 2018 #8

    Do you really have two drives ? You could try old trick, uninstall driver(s) and reboot.
      My ComputersSystem Spec

  9.    03 Jan 2018 #9

    Is your device enabled at all in Device manager, if not enable it.
    If enabling it does not solve your problem, delete the device from the list and reboot and let hopefully let windows recognize the device again.

    See for more background info here https://www.lifewire.com/why-is-ther...anager-2626359
      My ComputerSystem Spec

  10. Posts : 117
    Win 10 Pro 64bit - Build
    Thread Starter
       12 Jan 2018 #10

    Thanks guys....nothing worked so I gave up and put in a new Asus drive...fired right up and working fine...old on apparently did give up the ghost
      My ComputerSystem Spec


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