Windows 10: Slow boot/shutdown/restart after installing a USB 3.0 PCI-E card

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  1.    23 Dec 2017 #11

    What version of the Via Xhci driver have you installed or using ? The one from the cd (V4.20) or the one from the anker website (V4..40).

    Found this:
      My ComputerSystem Spec

  2.    23 Dec 2017 #12

    I only installed the card. There was a small size CD that came with the box but it had an executable on it (VIA_XHCI_Driver_V4.50A_AP.exe). Do you think I should run this? I thought that Windows 10 provides native support for USB 3.0. Since the box on the card doesn't mention Windows 10 I considered it risky to run this program.
      My ComputerSystem Spec

  3. Caledon Ken's Avatar
    Posts : 10,625
    Windows 10 Pro x64 Build 1803
       23 Dec 2017 #13

    Yes you should install the driver but use the one from site. The link you gave me, over on the right, Downloads. The is one there and it says Win 7 and later. It downloads v4.90A

    At least that is what I would do.

    Create a restore point first.
      My ComputerSystem Spec

  4.    23 Dec 2017 #14

    Thank you for your patience with me!

    I did as you said. At first boot the delay was just as before. At the second boot it was rather shorter.

    It occurred to me that perhaps the old card drivers may be causing a problem since I replaced the card in the same slot as the one I took out. Is there a way to find the old card driver and delete it? I wonder why I have 2 Generic SuperSpeed USB Hubs. Is one of them the USB hub that I connected to the PCI-e card and the other one the card itself? My USB devices in Device Manager are listed on the attachment.
    Attached Thumbnails Attached Thumbnails MyCapture.PNG  
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 10,625
    Windows 10 Pro x64 Build 1803
       23 Dec 2017 #15

    I believe the drivers in use are shown in this view. If you click on View and then show hidden devices it will show you drivers that are installed but not current in use.

    You might try that view to see what else is installed.

    How much is "rather shorter"?
      My ComputerSystem Spec

  6.    23 Dec 2017 #16

    I see two hidden "Generic SuperSpeed USB Hub" and one hidden "USB Root Hub (USB 3.0)". There are other hidden entries corresponding to some of those on the list, but I singled out the ones I mentioned.

    The delay based on a single test is about 25 seconds before the boot options (choose different boot, Setup) come up.
      My ComputerSystem Spec

  7. Caledon Ken's Avatar
    Posts : 10,625
    Windows 10 Pro x64 Build 1803
       23 Dec 2017 #17

    I would enable Windows Fast Startup again.

    Normally if you delete a device and Windows needs it, it will re-install, no issue Of course now that I stated that it won't work. LOL

    Myself I would have a restore point and I would make an Image with a tool like Macrium reflect.

    Really my next move would be to their forum as it focuses on their devices with real live experience.

    See what enabling Fast Startup does. Your BIOS may even have an option for Fast Boot.

      My ComputerSystem Spec

  8.    24 Dec 2017 #18

    Unfortunately Fast Startup has been enabled all the time so this option doesn't apply.
    Thankfully I have an image backup so that things could be restored if a disaster were to occur!

    I'll try the avenue of asking at their forum. Hopefully someone there has had a similar experience and may be there is an answer to it.
    If I find a solution I'll post it here.

    Thank you for your assistance and I wish you a Happy New Year!
      My ComputerSystem Spec

  9. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Dec 2017 #19

    HP has software that may make it easier for you to get all of the info on the computer:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    Performance Advisor for HP Workstations | HP® Official Site

    Expand USB controllers > double click on the item >

    There will be info similar to this:
    Friendly Name: USB Root Hub (USB 3.0)
    Class Name: USB
    Instance Id - Hardware Key: USB\ROOT_HUB30\4&1BC51894&0&0
    Driver Key: {36fc9e60-c465-11cf-8056-444553540000}\0005
    Driver Version Installed: Microsoft 10.0.15063.632
    Physical Device Object Name: \Device\USBPDO-0
    Device Enumerator: USB
    Device Service Name: USBHUB3

    The HP performance advisor has options to see all of the BIOS settings without reboot to the BIOS.
    In addition the tool has the ability to enable and disable features.
      My ComputerSystem Spec

  10.    24 Dec 2017 #20

    Thank you zbook. I'll look into it.
      My ComputerSystem Spec

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