Imaging Device category missing in device manager


  1. sportflyer
    Posts : 360
    win10
       New #1

    Imaging Device category missing in device manager


    Webcam was working a week ago. Suddenly Skype cannot detect my web cam . I went to Device Manager , selected the web cam under Imaging devices , then uninstalled the driver . Then went back to Device Manager and scanned for hardware changes. Now even the Imaging Device category is missing. Tried Hardware troubleshoot , resetting Camera etc . no luck.

    Computer is an old Sony Vaio BGC-JS190D running latest update Windows 10.

    Why is the category Imaging Devices not showing up in Device manager?

    Does this mean my web cam is dead? Will installing a ext webcam fix the problem ?

    Tks
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  3. Caledon Ken
    Posts : 30,194
    Windows 11 Pro x64 Version 23H2
       New #2

    Hi Sportflyer.

    Are any devices in Device Manager showing with a yellow exclamation mark?

    Do you know what driver was being used when you removed? Went to Dell and can't find driver for a webcam for that device. If I could I would recommend you use it. The category is missing as Windows doesn't think you have one.

    What I think happened is a driver got updated which caused failure. You can look in Windows update history and see if a driver was installed on your behalf.


    Ken
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  4. sportflyer
    Posts : 360
    win10
    Thread Starter
       New #3

    No yellow exclamation marks in Device Manager.
    I forgot to note the name of the built in camera.
    Update history didnt show anything.
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  6. Caledon Ken
    Posts : 30,194
    Windows 11 Pro x64 Version 23H2
       New #4

    Could you go into Device manager and show hidden devices. Does the Category show with any devices.

    Any chance you are running with Restore points enabled? If so you could do a system restore to a point just before issue started.

    Next, I would imagine as it is an older laptop the battery is removable. Sometimes things can be reset by...

    Unplugging from wall, remove battery, disconnect all external USB devices, hold power button don for 25 seconds. Install battery, plug in, boot. Once booted connect USB devices.

    Strange manufacture site does not have driver.


    Ken
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  7. Caledon Ken
    Posts : 30,194
    Windows 11 Pro x64 Version 23H2
       New #5

    In one article it mentioned that camera may be listed as USB Imaging device, do you have one of those?


    EDIT: Could you also please confirm model number. You listed as BGC-JS190D. Are you sure it is not VGC?


    Thanks
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  8. sportflyer
    Posts : 360
    win10
    Thread Starter
       New #6

    I purchased a budget Logitec webcam C270. After installation everything is working with the new webcam . Device manager now shows the category Imaging devices. I wont bother trying to fix the old built in webcam since this new one is so much better. Tks for all the suggestions
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  9. Caledon Ken
    Posts : 30,194
    Windows 11 Pro x64 Version 23H2
       New #7

    Glad it's working.

    Please mark your thread solved so other will find you solution.
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