Battery Meter on new laptop displays zero regardless of charge state

Hey all!

I saw some reviews, did some research and ended up buying the Chuwi Lapbook 12.3.

Everything seems to be working fine, except that the laptop shows the battery at zero percent no matter what.

It does charge and has normal battery life, but the battery meter keeps displaying zero.

I updated everything, did the latest updates, and the problem persisted.

Then performed an updated BIOS update.

I then did a system reset (choosing to keep files), however, the battery still remains at 0. It does indicate when the charger is plugged in and charging, and when the charger is removed, it indicates that the charger is removed, and warns the battery is at 0 even though the laptop shows hours of normal battery life,just shuts off without warning whenever the battery runs out.

Is there any way to remedy this? I can't even identify whether this is a hardware or software issue.

Much thanks in advance.