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  1.    30 Jul 2015 #1
    Join Date : Jul 2015
    Posts : 3
    Win 10

    Realtek HD audio non sound after win 10 upgrade


    So I just installed windows 10 on my Asus N55SL (previously running windows 7), for the most part it works great however I am having trouble getting sound to play. I have tried installing the latest realtek HD audio drivers but thishas not helped at all, I have found that if I plug in headphones to the output jack of the computer I can hear sound and have found that if I roll back drivers then it works however my computer keeps automatically installing the realtek driver again.

    Have no idea what to do and am hoping someone here could help, I tried contacting asus but they were very vague and basically just said there may be an update soon that could fix it, wit windows 10 they give you an option to switch back to windows 7 in the first month so I'd prefer to solve this problem before the chance to go back to windows 7 disappears. I'm really liking windows 10 and would prefer to stick with it.
      My ComputerSystem Spec
  2.    30 Jul 2015 #2
    Join Date : Sep 2014
    Posts : 91
    64-bit 10240 10 Pro

    Make sure you have the speakers set as the default playback device. You can also try and download the drivers directly from Realtec.
      My ComputerSystem Spec
  3.    30 Jul 2015 #3
    Join Date : Jul 2015
    Posts : 21
    Win 10

    Quote Originally Posted by Gary View Post
    Make sure you have the speakers set as the default playback device. You can also try and download the drivers directly from Realtec.
    I hear Realtek has "v7565"... and I can't download it. Even manually I can't. My "enhancements/sound effects" tab is now missing as well, and my drivers are all updated. My audio sounds like it's coming from a box.
      My ComputerSystem Spec
  4.    30 Jul 2015 #4
    Join Date : May 2015
    Posts : 1,647
    Win 10 X64 Pro 15063

    The Realtek drivers that I got with the Win 10 upgrade worked OK, but I updated them anyway.

    I had trouble getting that to work. The Realtek installer would uninstall the current drivers and reboot the PC. The drivers would then re-install before the installer could install the new ones. That looped.

    The work-around was to go into Device Manager and uninstall the sound drivers. (I checked the Delete box as well.) Then, without rebooting, I ran the installer for the latest drivers. (My motherboard manufacturer has newer ones than the 2.79 ones at Realtek, but those should be OK.) Worked.

    Whether that will be adequate on a notebook, I can't predict. It's too bad that Asus hasn't yet released Win 10 drivers, if the notebook requires customized features.

    For my own PCs, I image my Windows disk before doing anything as drastic as an OS upgrade. That makes it convenient to go back if things don't go well. I recommend that for your next OS upgrade.
      My ComputerSystem Spec
  5.    30 Jul 2015 #5
    Join Date : Sep 2014
    Posts : 91
    64-bit 10240 10 Pro

    Change your settings to 24 bits at 48000 as your default format.

    I did what Bob suggested before I upgraded.
      My ComputerSystem Spec
  6.    30 Jul 2015 #6
    Join Date : Sep 2014
    Posts : 91
    64-bit 10240 10 Pro
      My ComputerSystem Spec
  7.    30 Jul 2015 #7
    Join Date : Jul 2015
    Posts : 21
    Win 10

    The one from the catalog is the one I cannot download for the life of me.

    I've been searching around, and I can't even unlock "Dolby" or whatever it is too.
      My ComputerSystem Spec
  8.    30 Jul 2015 #8
    Join Date : Jul 2015
    Posts : 3
    Win 10
    Thread Starter

    Hey guys, thanks for the replies, unfortunately after trying what you have suggested I am still unable to get it to work. I cannot think of anything else to do and as you can imagine I am finding this whole thing rather frustrating. Is there a way to prevent my computer from downloading realtek updates whilst still automatically downloading other updates or anything like that?
      My ComputerSystem Spec
  9.    30 Jul 2015 #9
    Join Date : Jul 2015
    Posts : 3
    Win 10
    Thread Starter

    Hey guys, thanks for the replies, unfortunately after trying what you have suggested I am still unable to get it to work. I cannot think of anything else to do and as you can imagine I am finding this whole thing rather frustrating. Is there a way to prevent my computer from downloading realtek updates whilst still automatically downloading other updates or anything like that?
      My ComputerSystem Spec
  10.    30 Jul 2015 #10
    Join Date : Jul 2015
    Posts : 73
    Windows

    Haven't read the other posts, had this exact issue, M$ sucks due to these driver issues.

    Using v8.66.4.0 fixed it for me. Also, if switching versions works and then stops working, check if your drivers are auto-updating.
      My ComputerSystem Spec

 
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