Realtek HD audio non sound after win 10 upgrade

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  1. Posts : 19
    Windows 7 & 10 dual boot
       17 Jan 2018 #41

    Fix no audio problems on ASUS N55SF


    Years later I wanted to post the ultimate guide on how to fix audio problems on Windows 10 for the ASUS N55SF (might also work for the N55SL or similar models). Let's start off by saying there are two different levels to this problem, one concerning your MBR (Master Boot Record) and the other one which is more OS level.

    First Level Problem
    If you receive audio to headphones or at any time your audio icon looked different from the one below, skip to the "Second Level Problem".
    This is when you don't get any sound at all (not even from headphones) and your speaker icon in the system tray constantly has a red X like this:
    Click image for larger version. 

Name:	icon.jpg 
Views:	42 
Size:	2.3 KB 
ID:	172974
    Error code 10: device cannot start

    This problem occurs because you have installed Windows 10 on a GPT disk (you can check this on Disk Management: right-click your disk - usually Disk 0 - select Properties, Volumes tab, Partition style). Unfortunately the ASUS N55SF audio drivers are incompatible with GPT, so the only solution is wipe your disk clean and reinstall Windows on an MBR formatted disk (unless you have a Windows 7 partition on another disk and want to try my trick, though I don't recommend it). Here's the steps I suggest you to follow to make sure you install Windows on an MBR formatted disk:

    1. Burn your Windows 10 ISO on a DVD. Yes, burn. Using a USB stick (FAT-32) I could only manage to install Windows 10 on GPT. No matter how I formatted my stick with Rufus, there was no way Windows would let me proceed the installation on an MBR disk. Using the good old DVD method could possibly spare you hours of frustration. And don't worry if you don't have anymore a DVD drive installed in your laptop: I was able to install Windows through a USB-SATA cable connected to my external drive.
    2. We are going to completely wipe your disk, so make sure you backup everything you need before you proceed. Boot your machine from the DVD and let the procedure load. Once on the partitioning screen, delete all the present partitions until all you're left with is unallocated space.
    3. Now hit Shift+F10 to get the command line. Type "diskpart" and hit enter. Run the following commands:
      • list disk (as to take note of the disk number you want to install Windows on)
      • select disk # (where # is the number of the desired disk, usually 0)
      • clean
      • convert MBR
      • create partition primary
      • format fs=ntfs quick
      • assign
      • exit

    4. Now you can close your command line and hit "Refresh". Click on your freshly created primary partition and click "Next" to proceed with the Windows install.


    Second Level Problem
    Once Windows completes the install process it will reboot and your audio will immediately work with Windows' basic audio driver. This driver, along with several other drivers for Windows 10 (even those from the Realtek website) will give you a very low quality audio. Plus, as soon as Windows has internet access, it will update your audio driver to 6.0.1.7571, which will completely break your speakers audio. The only driver that will give you high quality sound is the original driver for Windows 7 (6.0.1.6413) that you can download from the ASUS website. You'll know you have installed the correct audio driver as soon as the orange audio icon from Realtek will show up in the system tray. Unfortunately Windows prevents the installation of this driver in any way it can, so here's the steps to follow to install the proper 6.0.1.6413 driver:

    1. Go to Start, type "This PC", right click on it and select Properties, Hardware tab, Device Installation Settings. Select "No, (your device might now work as expected)", then hit Save Changes.
    2. Then follow Robbmeisterr's suggestion, I'll update it here: go to C:\Program Files\ and right-click on the Realtek folder. Select Properties, Security tab, Advanced, Change permissions, Disable inheritance, click on "Convert inherited permissions into explicit permissions on this object.", click on the SYSTEM line and then on Remove. Then tick "Replace all child object permissions entries with inheritable permissions entries from this object" and hit OK, then Yes. Do the same thing again if you have a Realtek folder on C:\Program Files (x86)\.
    3. Now go to Device Manager (type it on Start), under "Sound, video and game controllers", right-click on "Realtek High Definition Audio" and select Properties, go to the Driver tab and check the Driver Version. If it says 10.0.#####... (which corresponds with your Windows version) it means that it's the default Windows driver and now you can try to install the proper driver from the ASUS website. If it says 6.0.1.7571 or some other wrong driver version, see if you can Roll Back Driver. If so, it should revert to 10.0.#####.... If you can't rollback the driver try to install the latest driver from the Realtek website. After you install it and reboot the system, try to rollback it again and get the 10.0.#####... You can also try from Device Manager to uninstall it and hit Action, Scan for hardware changes. What matters is you install the correct 6.0.1.6413 on top of the 10.0.#####... (if you still have problems you can try running the installers from safe mode).


    If after all this you've managed to install the correct driver (meaning the orange audio icon from Realtek shows in the system tray), but for some reason the ASUS Sonic Focus utility failed to install, you can go to C:\Program Files (x86)\Realtek\Audio\ASF3GUI and install it from there (beware SF vs SM).

    Hope this saves some pain.
      My ComputerSystem Spec

  2.    28 Jun 2018 #42

    hey @adj592 i tried formatting the complete hard disk and then do MBR steps and installed Windows 7 ultimate or Windows 10 with the steps mentioned above almost 50-60 times now. i am creating this post after searching for almost 3 months and fed up of the issue. i am unable to make b&O speakers work . headphones works like a charm . tried almost 7 versions of Realtek audio drivers including latest one. and did robbmeisterr's suggestion as well.
    Can someone help me troubleshoot it.
      My ComputerSystem Spec


  3. Posts : 19
    Windows 7 & 10 dual boot
       21 Jul 2018 #43

    @veekunth Sorry for the late reply. You definitely don't have the MBR/GPT problem as that would have prevented you from having headphones working. Your problem is related to the driver. I suggest you try to install a random driver from the Realtek website, then you should uninstall it and try to install the proper Asus driver. Unfortunately I can't be more precise as this process seems to be quite random, but as I said in my troubleshooting post, you must be in the condition where you have the Windows Audio installed, whose version is 10.xx.xx.xx. At that point you should be able to successfully install the Asus driver.
      My ComputerSystem Spec


  4. Posts : 310
    Windows 7 Home Premium x64
       21 Jul 2018 #44

    adj592 said: View Post
    Years later I wanted to post the ultimate guide on how to fix audio problems on Windows 10 for the ASUS N55SF (might also work for the N55SL or similar models). Let's start off by saying there are two different levels to this problem, one concerning your MBR (Master Boot Record) and the other one which is more OS level.

    First Level Problem
    If you receive audio to headphones or at any time your audio icon looked different from the one below, skip to the "Second Level Problem".
    This is when you don't get any sound at all (not even from headphones) and your speaker icon in the system tray constantly has a red X like this:
    Click image for larger version. 

Name:	icon.jpg 
Views:	42 
Size:	2.3 KB 
ID:	172974
    Error code 10: device cannot start

    This problem occurs because you have installed Windows 10 on a GPT disk (you can check this on Disk Management: right-click your disk - usually Disk 0 - select Properties, Volumes tab, Partition style). Unfortunately the ASUS N55SF audio drivers are incompatible with GPT, so the only solution is wipe your disk clean and reinstall Windows on an MBR formatted disk (unless you have a Windows 7 partition on another disk and want to try my trick, though I don't recommend it). Here's the steps I suggest you to follow to make sure you install Windows on an MBR formatted disk:

    1. Burn your Windows 10 ISO on a DVD. Yes, burn. Using a USB stick (FAT-32) I could only manage to install Windows 10 on GPT. No matter how I formatted my stick with Rufus, there was no way Windows would let me proceed the installation on an MBR disk. Using the good old DVD method could possibly spare you hours of frustration. And don't worry if you don't have anymore a DVD drive installed in your laptop: I was able to install Windows through a USB-SATA cable connected to my external drive.
    2. We are going to completely wipe your disk, so make sure you backup everything you need before you proceed. Boot your machine from the DVD and let the procedure load. Once on the partitioning screen, delete all the present partitions until all you're left with is unallocated space.
    3. Now hit Shift+F10 to get the command line. Type "diskpart" and hit enter. Run the following commands:
      • list disk (as to take note of the disk number you want to install Windows on)
      • select disk # (where # is the number of the desired disk, usually 0)
      • clean
      • convert MBR
      • create partition primary
      • format fs=ntfs quick
      • assign
      • exit

    4. Now you can close your command line and hit "Refresh". Click on your freshly created primary partition and click "Next" to proceed with the Windows install.


    Second Level Problem
    Once Windows completes the install process it will reboot and your audio will immediately work with Windows' basic audio driver. This driver, along with several other drivers for Windows 10 (even those from the Realtek website) will give you a very low quality audio. Plus, as soon as Windows has internet access, it will update your audio driver to 6.0.1.7571, which will completely break your speakers audio. The only driver that will give you high quality sound is the original driver for Windows 7 (6.0.1.6413) that you can download from the ASUS website. You'll know you have installed the correct audio driver as soon as the orange audio icon from Realtek will show up in the system tray. Unfortunately Windows prevents the installation of this driver in any way it can, so here's the steps to follow to install the proper 6.0.1.6413 driver:

    1. Go to Start, type "This PC", right click on it and select Properties, Hardware tab, Device Installation Settings. Select "No, (your device might now work as expected)", then hit Save Changes.
    2. Then follow Robbmeisterr's suggestion, I'll update it here: go to C:\Program Files\ and right-click on the Realtek folder. Select Properties, Security tab, Advanced, Change permissions, Disable inheritance, click on "Convert inherited permissions into explicit permissions on this object.", click on the SYSTEM line and then on Remove. Then tick "Replace all child object permissions entries with inheritable permissions entries from this object" and hit OK, then Yes. Do the same thing again if you have a Realtek folder on C:\Program Files (x86)\.
    3. Now go to Device Manager (type it on Start), under "Sound, video and game controllers", right-click on "Realtek High Definition Audio" and select Properties, go to the Driver tab and check the Driver Version. If it says 10.0.#####... (which corresponds with your Windows version) it means that it's the default Windows driver and now you can try to install the proper driver from the ASUS website. If it says 6.0.1.7571 or some other wrong driver version, see if you can Roll Back Driver. If so, it should revert to 10.0.#####.... If you can't rollback the driver try to install the latest driver from the Realtek website. After you install it and reboot the system, try to rollback it again and get the 10.0.#####... You can also try from Device Manager to uninstall it and hit Action, Scan for hardware changes. What matters is you install the correct 6.0.1.6413 on top of the 10.0.#####... (if you still have problems you can try running the installers from safe mode).


    If after all this you've managed to install the correct driver (meaning the orange audio icon from Realtek shows in the system tray), but for some reason the ASUS Sonic Focus utility failed to install, you can go to C:\Program Files (x86)\Realtek\Audio\ASF3GUI and install it from there (beware SF vs SM).

    Hope this saves some pain.
    after installing the original Realtek audio driver under Windows 10 for the older ASUS laptop, use either wushowhide.diagcab or Windows Update Minitool to block/hide any Realtek audio driver updates that Microsoft will silently update & install, overwriting the customized Realtek driver from ASUS (oh yes, it can happen - Win10 did quietly install a Realtek ALC888S driver update on my HP m8417c desktop PC at one time w/out my knowledge)
      My ComputerSystem Spec

  5.    23 Jul 2018 #45

    This is the first time I have heard of GPT partitioning affecting drivers. Unbelievable.
      My ComputerSystem Spec


  6. Posts : 19
    Windows 7 & 10 dual boot
       15 Aug 2018 #46

    erpster4 said: View Post
    after installing the original Realtek audio driver under Windows 10 for the older ASUS laptop, use either wushowhide.diagcab or Windows Update Minitool to block/hide any Realtek audio driver updates that Microsoft will silently update & install, overwriting the customized Realtek driver from ASUS (oh yes, it can happen - Win10 did quietly install a Realtek ALC888S driver update on my HP m8417c desktop PC at one time w/out my knowledge)
    A couple of months ago, after some major Windows update, I had in fact my Realtek drivers broken again and had to reinstall the original drivers again, so this is good to know! Unfortunately I can't edit my post anymore, otherwise I'd integrate that inside my post.
    eLPuSHeR said: View Post
    This is the first time I have heard of GPT partitioning affecting drivers. Unbelievable.
    I know, right... Almost drove me crazy that one time. This is also because Asus gave zero support for Windows 8+ to a 2011 laptop. Ridiculous.
      My ComputerSystem Spec

  7.    16 Aug 2018 #47

    eLPuSHeR said: View Post
    This is the first time I have heard of GPT partitioning affecting drivers. Unbelievable.
    Well I need to go with this one.

    2 days ago I installed first time Ubuntu 18.04 with the Win10 pro 1803 (17134.191). Eveything worked nicely until today - I no longer have any sound devices on my computer from the volume control, however they show up on the device manager.

    I cannot restart win audio services anymore, there was no updates between yesterday and today morning and all I did 2 days ago - used GPT and re-partitioned my C: for 30Gb ubuntu and rest stayed for win10. Everything else works perfectly, just cant start the audio services now. Im amused. First issue Ive ever encountered with my win10 setup :E

    So now im thinking what to do (reinstalled already NVIDIA drivers, no luck)
      My ComputerSystem Spec


  8. Posts : 19
    Windows 7 & 10 dual boot
       17 Aug 2018 #48

    batlhilz said: View Post
    Well I need to go with this one.

    2 days ago I installed first time Ubuntu 18.04 with the Win10 pro 1803 (17134.191). Eveything worked nicely until today - I no longer have any sound devices on my computer from the volume control, however they show up on the device manager.

    I cannot restart win audio services anymore, there was no updates between yesterday and today morning and all I did 2 days ago - used GPT and re-partitioned my C: for 30Gb ubuntu and rest stayed for win10. Everything else works perfectly, just cant start the audio services now. Im amused. First issue Ive ever encountered with my win10 setup :E

    So now im thinking what to do (reinstalled already NVIDIA drivers, no luck)
    @batlhilz Be aware that converting a disk from MBR to GPT normally requires you to wipe your whole disk clean (this is unless you use particular software solutions like EaseUs) meaning Windows needs to be reinstalled, so are you sure you were on a MBR partition before?

    Also, this problem so far only seems to occur on the ASUS N55SF and N55SL models, not sure what your setup is. And it's not like an Ubuntu installation could change your MBR into GPT as it's a disk level thing, not partition level, so again that would take a complete disk wiping. Plus remember the GPT problem should give you a "Device cannot start" error, meaning there's no communication between hardware and software.

    This said, from what I hear I don't think your problem could be related to GPT, Windows probably upgraded your Realtek drivers. Just try to reinstall the original drivers from your vendor's website first.
      My ComputerSystem Spec

  9.    18 Aug 2018 #49

    Drivers and such were fine, however I found (first time in like 9-10 years) out 8 trojans. So I fixed them off BUT! Windows audio seervice was the problem - it took from 3mins to up to 10minutes before it actually started after restart even the computer worked nicely.

    And yes I just installed ubuntu on fly and it worked out, but was weird that it made actually 2 different boot-ups for linux, other worked, other didnt.

    Drivers never were the issue in this case. Windows audio service was. Well I got it sorted but I actually just 2 hours ago reinstalled windows again. Was a bout to time, was running that same installation like what, 3-4 years anyway :)

    Edit - I have package computer ASUS CG8250, which also is quite old.
      My ComputerSystem Spec


 
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