Page 3 of 4 FirstFirst 1234 LastLast
  1.    06 Aug 2015 #21
    Join Date : Aug 2015
    Brooklyn, NY
    Posts : 283
    Windows 10 Home

    Quote Originally Posted by Friendlycomputr View Post
    Solved Realtek HD audio non-sound problem after Win 10 upgrade and would like to pass info along.

    1) Go to Control Panel, System, Advanced System, Hardware tab, Device Installation Settings, click on "Never install driver software from Windows update". I also unchecked the last box.

    2) Then go to Realtek URL High Definition Audio Codecs, click on I Accept and Next, click on High Definition Audio Codecs (Software), then on next screen click on Global, the 64bit version. Run the Install Shield, and click on Restart. HERE'S THE BIG POINT, on Restart, immediately cancel the installation! If you install it, it will NOT WORK. If you didn't tell Windows update to not install driver soft updates, it will NOT WORK! When you Restart again, again Cancel the installation!

    The driver info on Device Manager was always the same at 10.0.10240.16384 7/9/15 no matter what I alternative I used, however running dxdiag under Search showed very different driver numbers each time. It now says the same as shown, except 7/10/15.
    I tried Microsoft who went through all the system checks, remote access, etc. They hoped for a driver update at some point.
    Better yet just set Never install driver updates from Windows Update, uninstall the Realtek drivers then reboot and let Windows install the High Definition Audio drivers. They sound much better, they are stable and light on resources. Don't bother with the Realtek junk drivers.
      My ComputerSystem Spec
  2.    06 Aug 2015 #22
    Join Date : Aug 2015
    Posts : 4
    Windows 10

    Quote Originally Posted by reddice View Post
    Better yet just set Never install driver updates from Windows Update, uninstall the Realtek drivers then reboot and let Windows install the High Definition Audio drivers. They sound much better, they are stable and light on resources. Don't bother with the Realtek junk drivers.
    Thank you for your suggestion!

    I tried exactly the process you suggested and but unfortunately it did not work for me. However, as you suggested, the driver I have installed is the Microsoft driver! The Realtek driver did NOT work and that is why I Cancelled the Install part of the Realtek process.

    What I think is happening, at least in my case, is that Realtek's Uninstall process works whereas when I clicked on Device Manager, Update driver, or Uninstall, the sound still would not work. At least in my case, what finally worked, is to let Realtek, rather than Device Manager, do the Uninstall and then let Windows install the driver.

    Device Manager always has listed the same driver number no matter what I tried. However, by going to Search Dxdiag, I could see Realtek or Microsoft driver numbers. Interestingly, the driver number shown when the sound finally worked was what I stated in my write up but dated one day later at 7/10/15
      My ComputerSystem Spec
  3.    10 Aug 2015 #23
    Join Date : Aug 2015
    Posts : 4
    windows 10

    Quote Originally Posted by reddice View Post
    Better yet just set Never install driver updates from Windows Update, uninstall the Realtek drivers then reboot and let Windows install the High Definition Audio drivers. They sound much better, they are stable and light on resources. Don't bother with the Realtek junk drivers.
    Hello, I'm hoping you can help me. After upgrading to windows 10 I lost my sound as many have described here. I have headphones but nothing else. I saw this thread and followed the instructions here. After uninstalling the realtek driver and rebooting I cancelled the installation of the realtek driver as you stated. I checked my sound and nothing. I rebooted again and still nothing. How do I install the windows HD Drivers that you are saying are much better? It doesn't make sense to me that after selecting "never install driver software from windows update" that any drivers would be installed after rebooting. Is there a step I'm missing?
      My ComputerSystem Spec
  4.    13 Aug 2015 #24
    Join Date : Aug 2015
    Posts : 4
    Windows 10

    Quote Originally Posted by incognojoe View Post
    Hello, I'm hoping you can help me. After upgrading to windows 10 I lost my sound as many have described here. I have headphones but nothing else. I saw this thread and followed the instructions here. After uninstalling the realtek driver and rebooting I cancelled the installation of the realtek driver as you stated. I checked my sound and nothing. I rebooted again and still nothing. How do I install the windows HD Drivers that you are saying are much better? It doesn't make sense to me that after selecting "never install driver software from windows update" that any drivers would be installed after rebooting. Is there a step I'm missing?
    I am sorry the solution that worked for me does not work for you. When you uninstall the Microsoft driver using the Realtek uninstall process as described, that does not delete the Microsoft driver from the computer. So when you reboot, the resident Microsoft driver is accessed.

    I have no knowledge whether the Microsoft drivers are any better than Realtek. Another respondent addressed this.

    You may want to try downloading the new August 10 WIndows Update for Realtek drivers. I tried it and it did NOT WORK for me. I had to got through the Realtek uninstall process again.
      My ComputerSystem Spec
  5.    14 Aug 2015 #25
    Join Date : Aug 2015
    Posts : 4
    Windows 10

    Quote Originally Posted by Friendlycomputr View Post
    I am sorry the solution that worked for me does not work for you. When you uninstall the Microsoft driver using the Realtek uninstall process as described, that does not delete the Microsoft driver from the computer. So when you reboot, the resident Microsoft driver is accessed.

    I have no knowledge whether the Microsoft drivers are any better than Realtek. Another respondent addressed this.

    You may want to try downloading the new August 10 WIndows Update for Realtek drivers. I tried it and it did NOT WORK for me. I had to got through the Realtek uninstall process again.
    To further clarify:
    After cancelling the Realtek install and rebooting, I had the Windows startup sound immediately. The driver is a Microsoft driver with the same driver number as shown. If I enabled Windows update and allowed the driver to download, it DOES NOT WORK. I tried this process both with the original Windows 10 release and the August 20 Realtek driver update.

    The only thing I can surmise is that the WIndows update is both uninstalling and reinstalling their driver and for me and that DOES NOT WORK. The only way I can get sound is to use Realtek to Uninstall, then let Windows reinstall the Microsoft driver still resident on the computer, NOT from Windows update.

    I think the problem, at least in my case, is that both the original WIndows 10 release and the August 10 WIndows Realtek driver update do not have the proper uninstall process, so I have to rely on Realtek for the uninstall.

    On August 13, I received the following helpful message from a Microsoft Senior Software Engineer so maybe a fix is at hand:
    "I think you're on the right track with this. We're working on a fix with Realtek. Thanks for the data!"
      My ComputerSystem Spec
  6.    30 Aug 2015 #26
    Join Date : Aug 2015
    Posts : 4
    Windows 10

    I had this problem. I just went into the device manager and updated the Realtek driver. It worked.
      My ComputerSystem Spec
  7.    31 Aug 2015 #27
    Join Date : Aug 2015
    Posts : 1
    Win10

    Hey,

    Got a similar problem with my laptop.. Clevo something..

    I got no sound from my headphones. Its recognized when plugged in but no sound.

    I have to turn off the laptop or reboot many times, then it works. And after the laptop has been idle same thing happens.

    Uninstall drivers etc fix the problem until next time i reboot. Then its the same problem again..

    Speakers works only headphones that doesnt..

    Any idea?
      My ComputerSystem Spec
  8.    31 Aug 2015 #28
    Join Date : Aug 2015
    Brooklyn, NY
    Posts : 283
    Windows 10 Home

    Another set of crappy Realtek drivers were pushed to me using Windows update. I hid them using the tool but I was still forced to install them first. They are a bit better but still suck. The audio is no longer super loud but it still makes my Bose speakers sound like a cheap $9 no name brand speakers. No bass and tiny sound. I uninstalled them and they have not shown up in Windows update until the next crappy Realtek driver update.

    What really gets me is that it leaves all my other drivers alone. I updated them manually and they stay on that version but it will not leave me alone on the audio driver. Come on 90% of my computer use is listening to music.
      My ComputerSystem Spec
  9.    31 Aug 2015 #29
    Join Date : Aug 2015
    Posts : 3
    Windows 10

    Same problem on a Lenovo desktop. Asked for Microsoft support and even entered my password on one of their screens and gave them control of my computer! Believe me, I AM USUALLY SMARTER THAN THIS. They futzed around and gave up...disconnected without saying anything. I then changed my password. They had no idea what they were doing. It sure seems that the problem is an incompatibility with Realtek drivers and Windows 10....why M$ did not suspect this %$*!!! I went back to Windows 8.1.

    If someone knows when a Realtek driver is available, please post. I'll try Windows 10 again although the idea that a window title bar must be white only is absurd!
      My ComputerSystem Spec
  10.    31 Aug 2015 #30
    Join Date : Oct 2013
    NW Florida
    Posts : 9,708
    Windows 10 Pro and Windows 10 Pro Insider
      My ComputersSystem Spec

 
Page 3 of 4 FirstFirst 1234 LastLast


Similar Threads
Thread Forum
Latest Realtek HD Audio Driver Version
Latest Realtek High Definition Audio Codecs :arrow: Microsoft Update Catalog Realtek download page Last Updated: December 5th 2017 DRIVER VERSION: 6.0.1.8318 (Only 64-bit Windows 10) Download at: Microsoft Update Catalog
Drivers and Hardware
Solved How to completely remove Realtek audio drivers?
I'm using build 10240, and in the first install, it installed the Realtek audio drivers. The problem with these drivers is that they completely mess up the sound in my headphones. Anyways, I've tried: Uninstalling the audio manager in...
Drivers and Hardware
Realtek HD Audio audio output speaker issue on Windows 10 RTM 10240
Hello Everyone. I have a Jabra bluetooth speaker (the Solemate Mini). On Windows 8.1 I plug it in to my laptop using the 3.5mm to 3.5mm cable and then, when I watch a movie, it correctly outputs to the speaker and does not use my laptop speakers....
Drivers and Hardware
New RealTek HD Audio Driver available in WU
New RealTek HD Audio Driver available in WU. 18634
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 09:15.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums