Hard Drive Short DST Check Failed

Jillskie · 17 Dec 2017

So my laptop HP 14-ac136tu has been performing very slow for the last few months and so I decided to reset it but failed. When I turned it on again, it shows the hp logo then shows a black screen without cursor. I tried pressing the F2 before the logo starts and it directed me to a diagnostoc. When I checked, the Hard Drive Short DST Check Failed.

Now, the thing is I don't have a recovery disc and when I looked it up on hp they don't have any available for my laptop model. When I also tried to have the blue screen thing which has like recover from past something, it wasn't successful since a file wasn't found and so I got stuck with having a black screen.

Can you help me please?

Layback Bear · 17 Dec 2017

Welcome to our forum Jill.

I'm sure not a expert on H.P. computers. I did find this and I hope it will help you.

Short DST Failed! Disk Self Testing | Gillware Data Recovery

Jack

spunk · 17 Dec 2017

Looks like your HDD is failing or has failed. You will need to replace the HDD. If you have had the computer for less then one year, you can return the computer or drive to HP and they will replace it for free.
Or you can just get a new HDD or SSD. You do not need a HP Recovery CD. You can download Windows 10 ISO image and burn the image to a USB Flash drive with the Media Creation Tool. After replacing the HDD, boot off of the newly created Windows 10 Flash Drive and install Windows 10. Then attach your old HDD to the computer via a USB Adapter, Dock or Enclosure with a power adapter. If you are lucky, the drive will show up as a second HDD under This PC and you can copy your User Files (ie) Pictures, Documents, Music etc to the new HDD. You will have to reinstall any of your personal programs.