Windows 10: Windows 10 - Unable to change account picture and lock screen Solved


  1. Posts : 12
    Win10 Pro (1709)
       26 Nov 2017 #1

    Windows 10 - Unable to change account picture and lock screen


    Hi, I just realized after recent major update on windows 10 I'm facing some issues.
    1. Unable to change account picture
    Click image for larger version. 

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    2. Stuck on changing lock screen
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    I already do some troubleshooting:
    1. sfc /scannow
    2. DISM
    - DISM /Online /Cleanup-Image /CheckHealth
    - DISM /Online /Cleanup-Image /ScanHealth
    - DISM /Online /Cleanup-Image /RestoreHealth
    3. manually change the source of image in
    - C:\ProgramData\Microsoft\User Account Pictures
    - C:\ProgramData\Microsoft\Windows\SystemData
    but, none of them is working..

    Please help me to find a solution instead of re-install the whole windows (which is exhausting). Thank you.
      My ComputerSystem Spec

  2.    26 Nov 2017 #2

    Hi, when I had a problem with Spotlight (i.e. different to yours), but similar in that the Preview screen remained greyed out, that was only fixed when I upgraded to the next build. (I had broken Spotlight and got it working again otherwise).

    I assume you have no useful system restore points.

    Important steps:
    a. What is your current Windows build?
    Windows key + R, winver


    b. Also please create a new user for test purposes and advise if the above works.

    If you still have the same problem with a new user, then I would suggest you either do an in-place upgrade repair install which keeps all programs and data or if you are using an older build, consider upgrading to 1709. The answer somewhat depends on the answer to the previous question.

    Otherwise I expect the problem is specific to your account, which an in-place upgrade repair is unlikely to fix.

    Note: a technique which can help you to recover to a previous good working state when things go badly wrong, e.g. unbootable PC, disk failure etc and so reduce the need to do clean installs, which we continually urge people to use routinely is disk imaging e.g. using Macrium Reflect (free).

    I assume you haven't started doing that and don't have a disk image created before this started happening.
      My ComputerSystem Spec


  3. Posts : 12
    Win10 Pro (1709)
    Thread Starter
       26 Nov 2017 #3

    dalchina said: View Post
    Hi, when I had a problem with Spotlight (i.e. different to yours), but similar in that the Preview screen remained greyed out, that was only fixed when I upgraded to the next build. (I had broken Spotlight and got it working again otherwise).

    I assume you have no useful system restore points.

    Important steps:
    a. What is your current Windows build?
    Windows key + R, winver


    b. Also please create a new user for test purposes and advise if the above works.

    If you still have the same problem with a new user, then I would suggest you either do an in-place upgrade repair install which keeps all programs and data or if you are using an older build, consider upgrading to 1709. The answer somewhat depends on the answer to the previous question.

    Otherwise I expect the problem is specific to your account, which an in-place upgrade repair is unlikely to fix.

    Note: a technique which can help you to recover to a previous good working state when things go badly wrong, e.g. unbootable PC, disk failure etc and so reduce the need to do clean installs, which we continually urge people to use routinely is disk imaging e.g. using Macrium Reflect (free).

    I assume you haven't started doing that and don't have a disk image created before this started happening.
    Hi dalchina, thank you for the respond. Here is the results of your suggestion:
    a. 1703
    b. I forgot to mention in my post before that I already created a new account and the issue still same.

    so I'm planning to update my windows to 1709 just like you mentioned. I will update to you after I'm finished my update process, thank you.
      My ComputerSystem Spec


  4. Posts : 12
    Win10 Pro (1709)
    Thread Starter
       28 Nov 2017 #4

    dalchina said: View Post
    If you still have the same problem with a new user, then I would suggest you either do an in-place upgrade repair install which keeps all programs and data or if you are using an older build, consider upgrading to 1709.
    Hi, I just updated my windows to 1709 this morning and both of my issues is solved. Thank you!
      My ComputerSystem Spec


 

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