1.    26 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 4
    Windows 10

    Cannot re-arrange/resize/pin/unpin start menu tiles after malware.


    Hey guys, I am having a problem with Windows 10, I can't pin/unpin tiles from Start Menu. I can't even drag and re-arrange them. This started happening after I installed massive malware source on my PC and it installed yessearch all over the system. It deleted Firefox and Chrome icons from Start Menu but the rest remained but cannot manage them. I've got rid of all malware but problem with start menu persists.


    Windows is Win 10 Pro.
      My ComputerSystem Spec
  2.    26 Mar 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,137
    Win 10 Pro (1703)

    Hi, try this sequence:
    a. Try switching to start menu full screen and back again.
    (Settings, search for start full screen)
    See if any problem is resolved.

    b. Create a new user and see if any problem is resolved.
    If it is, then part of your user profile is probably corrupt and will not be fixed by the further standard repairs.

    At this point you need to decide what's best to do as regards your user profile.

    c. Press Windows key + X, click command prompt (admin)
    Type
    sfc /scannow

    If the result is clear (and some say you may need to reboot and repeat this a couple of times to achieve this) then check to see if your symptoms have changed.

    Note: if you use Nvidia graphics you can ignore a report about opencl.dll).

    If the result of sfc /scannow is clear and there is no improvement there is one more repair stage I can suggest.
      My ComputerSystem Spec
  3.    26 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, try this sequence:
    a. Try switching to start menu full screen and back again.
    (Settings, search for start full screen)
    See if any problem is resolved.

    b. Create a new user and see if any problem is resolved.
    If it is, then part of your user profile is probably corrupt and will not be fixed by the further standard repairs.

    At this point you need to decide what's best to do as regards your user profile.

    c. Press Windows key + X, click command prompt (admin)
    Type
    sfc /scannow

    If the result is clear (and some say you may need to reboot and repeat this a couple of times to achieve this) then check to see if your symptoms have changed.

    Note: if you use Nvidia graphics you can ignore a report about opencl.dll).

    If the result of sfc /scannow is clear and there is no improvement there is one more repair stage I can suggest.

    Managed to get it fixed.
    Fullscreen didn't work by the way, I should've mentioned that in my post, sorry.

    I am not sure what helped.
    In case someone comes across this problem in future and finds this post:

    Here is what I tried/did:


    1) I ran sfc /scannow but it didn't help at first.
    2) I set my user account to Administrator ( Win + R -> netplwiz -> [Your User] -> Properties -> Group Membership -> Other: Administrators -> Apply )
    3) Save and Close all dialogs, it will prompt you to logout (Click yes)
    4) After you get logged out and login back - it worked.
      My ComputerSystem Spec
  4.    16 May 2016 #4
    Join Date : May 2016
    Posts : 1
    Windows 10

    Did it worked anyway?


    Quote Originally Posted by arleitiss View Post
    Managed to get it fixed.
    Fullscreen didn't work by the way, I should've mentioned that in my post, sorry.

    I am not sure what helped.
    In case someone comes across this problem in future and finds this post:

    Here is what I tried/did:


    1) I ran sfc /scannow but it didn't help at first.
    2) I set my user account to Administrator ( Win + R -> netplwiz -> [Your User] -> Properties -> Group Membership -> Other: Administrators -> Apply )
    3) Save and Close all dialogs, it will prompt you to logout (Click yes)
    4) After you get logged out and login back - it worked.
    Pal, I'm having the exact same issue that you had, the point is that I'm not sure, by reading at your comentary, wheather or not you solved it by the procedure that you specify up here. Thanks for the information.
      My ComputerSystem Spec
  5.    16 May 2016 #5
    Join Date : Mar 2016
    Posts : 4
    Windows 10
    Thread Starter

    Yes I did solve it with the steps I provided.
      My ComputerSystem Spec
  6.    16 May 2016 #6
    Join Date : Mar 2016
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by Alcivez View Post
    Pal, I'm having the exact same issue that you had, the point is that I'm not sure, by reading at your comentary, wheather or not you solved it by the procedure that you specify up here. Thanks for the information.
    Yes I did solve it with the steps I provided.
      My ComputerSystem Spec

 


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