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My parents' Win 10 has screwed up colors- help!
My parents called today to tell me that they can't read most of the text on their computer, which they recently updated to Windows 10. I spent the last hour trying to figure out what the problem was via my mom holding her phone up to the screen for video conferencing purposes, so believe me when I say I am at my wits end.
From what I've been able to tell, it seems to be some system-wide setting that is turning some text and other colors to the inverse of what they ought to be. The problem shows up in multiple broswers as well as Excel. See the following two screenshots (taken via videoconference) for examples.
In the first one, a webpage displayed in Firefox, the text box at upper right should be displaying black text on a light grey background. (That's how it displays in Chrome on my computer and on all other computers from which I have accessed that site.) Instead, it shows up as almost-unreadable white text on a light grey background. It displays identically in the Edge browser as well. As you can see, it can be made readable by highlighting the text which changes the background to purple, but even that highlighting seems wrong because it displays blue when I do it on my computer.
Similarly, look at Excel. All the cells are black, and the text is white! What sorcery is this?!?
Anyway, I tried some things, including turning High Contrast on/off under Ease of Access, and something about inverting colors under the Magnifier, but nothing I tried seemed to fix it, and none if it seemed to have ever been changed from the defaults in the first place.
Any help anyone can offer would be much appreciated!